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Join us at PieSync

Founded in 2012 in the great city of Ghent, Belgium, PieSync is committed to making sure you don't waste any time on contact management. We make tools to set up two-way syncing between cloud applications, so your contacts are always up to date – wherever, whenever. We're always looking for new talent to join our growing team, and for a few specific profiles in particular.

Customer Success Advocate

The ultimate goal of PieSync is to connect all major cloud applications, and provide two-way syncing between any of them. PieSync increases the productivity of businesses worldwide by keeping their data consistent between professional cloud apps.

As a Customer Success Advocate, you will have an excellent opportunity to join a breakthrough company that is growing fast. Working closely with the Captain of Customer Success, you would be responsible for customer support and answering any questions that the PieSync community may have.

What you’ll be doing

  • Respond quickly and accurately to customers' incoming inquiries related to their PieSync account
  • Be a resource to users as a knowledge base of the product
  • Assisting new users in setting up and using the full functionality of their account
  • Go above and beyond to delight our customers with every interaction
  • Engage with customers through regular checkups with key accounts
  • Provide feedback for product improvements and feature requests
  • Maintain awareness of changes, updates, and improvements with current customer base
  • Assess user issues, for which you’ll be trained
  • Prioritize tasks while managing all incoming customer communication

What you’ll bring to the table

  • Excellent written communication skills in English and Dutch
  • Strong organisational skills
  • Proficient with computer and software applications
  • Ability to work in a fast-paced, international environment
  • Team player, enthusiastic, positive personality, results driven
  • Self-starter who possesses the ability to prioritize tasks
  • Proactive and outgoing
  • Highly motivated
  • Fast learner

What we offer

  • Part-time evening hours
  • Onsite training
  • Fast-moving, fun and challenging startup environment
  • Working from home or at the PieSync offices in Ghent, Belgium
Apply nowAs a proud equal opportunity employer, we’re committed to hiring top talent regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.