Have Zoho Desk in Sync with other apps
With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and it doesn't cost you a fortune. Part of Zoho's 30-strong suite of business software, Zoho Desk brings you the power to put customer service at the heart of your company.
If you are one of those happy users of Zoho Desk, we have good news for you: From now on, you can connect your Zoho Desk account to 243 other applications and sync your contacts two-way.
This means you’ll have access to the most up-to-date customer information, no matter where you are, or who entered the data.
No more duplicates, no more import/export!
Here are all the apps you can sync with:
If the app you need is not here yet, you can vote for your favourite app here and we’ll add it to our pipeline.
Here's how PieSync works
PieSync is one of the highest-reviewed iPaaS in the market. With this sync solution, you can control the way your contact data flows between different business applications.
This solution works as a bridge to keeps your different apps together. Instead of pushing data from one app to the other one, PieSync actually keeps it in sync. That helps you avoid isolated data (data silos).
Plus, PieSync acts upon your historical data to make sure you don’t miss a thing or overwrite entries. That means no more duplicates!
PieSync is already available for other Zoho products such as:
Sync it your way!
There's a chance you won't need entire databases in sync or maybe you'll need certain contacts grouped. For those cases, you can use "if-this-then-that" rules. These rules or filters allow you to select those groups of contacts you need in sync and select how they should be categorized. You can use your existing labels, groups or tags in each app and create your own workflow.
To make it easier for you, you'll find your standard contact fields mapped by default:
You can also map manually those custom fields you've created in both apps:
Easy to configure
PieSync is easy to set up and requires no special coding. Just follow these simple steps:
Log in to your Piesync account.
Choose Zoho Desk and your other app.
Follow the instructions to authorize both apps.
Choose your sync direction. By default, it is synced both ways between the two apps, but you can choose to sync just one way.
Customize your sync by adding if-this-then-that rules.
Check your default mapping and add whichever customized field that was not automatically mapped.
Need help to configure your sync? Visit our Support Center