I bet you’ve been working hard to get your business off the ground. You’ve gone from a mom and pop shop to having a couple of employees, and your customer base keeps growing! With all this customer information flooding your business, maybe it’s time to take your business strategy to the next level and get a CRM.
CRMs are popular business tools that centralize all of your customer data in one app. This means you and all your staff can have an overview of your customers, which is essential for not only customer acquisition, but also customer retention. You’ll also be pleasantly surprised how easy it is to create reports and track KPIs in your CRM.
Check out this flowchart to find out if your SME needs a CRM.
There are 6 signs that your SME needs a CRM that are so urgent you can’t overlook them, otherwise, you run the risk of drowning in a sea of unmanageable customer data. Read our blog post “6 Urgent Signs your SME Immediately Needs a CRM” to find out more.
Also check out this Forbes article “Why your Small Business Needs a CRM”
No idea what a CRM is? Read the “Beginner’s Guide to CRM” blog post.