The reason behind the sync
TELUS is a leading national telecommunications company in Canada. They provide a wide range of communications products and services, including wireless, data, Internet protocol (IP), voice, television, entertainment and video, and is Canada’s largest healthcare IT provider.
They focus on on building spirited relationships, drive results, innovation and many more.
But what are you doing with the amazing customer information that TELUS gathers? Next to this telecom tool, you are probably using several cloud applications that also collect valuable customer contact data.
The problem is that most apps don’t really communicate with each other. As a result, you have isolated islands of data in each area of your business.
Many businesses use the time-wasting import/export or one-way zaps, but your apps are never really up-to-date. These methods are one of the most common causes of duplicate contact data, while historical data is rarely pushed.
PieSync’s sync engine helps you create an intelligent 2-way connection between TELUS and more than 170 cloud-based apps in real time. During the initial sync, the service matches the existing, historical data between the two systems and you can choose to merge your duplicate contacts.
Later on, PieSync continually checks and interprets the data in both apps. This means that whenever you add or update a contact's information in either connected tool, that change is synced back to the other app, according to your exact criteria.
This means no more worrying about manually import/export, duplicates or outdated data!
From now on, you can create a personalized communication channel between TELUS and other business platforms such as Google Contacts, Microsoft Dynamics, Outlook, Pipedrive, Quickbooks, FullContact, Netsuite, Intercom, HubSpot, Salesforce, etc.
Take a look at all the options you currently have available:
The app you need is not listed? No worries, we are adding new apps every Wednesday! Vote for your favorite app here.
If-this-then-that for TELUS
Thanks to PieSync’s Intelligent engine, you can create more nuance by using “If–this–then–that” rules or conditions on top of the 2-way sync. By configuring your sync depending on tags or categories in each app, you can sync only a subset of contacts and accomplish complex automatic workflows across your apps.
PieSync will map typical information fields of each app by default:
Additionally, you can choose to map your custom-made information fields:
Benefits of using PieSync
No more import/export of your contacts
Most cloud apps work with import/export functions, which means you have to periodically remember to update your cloud apps with new data. You just have to setup your connection with PieSync once and forget about manual labor, PieSync will take care of that for you.
With PieSync, you no longer have to spend hours eliminating duplicate contacts, making sure everything is updated, etc. PieSync automatically transfers your data, and any updates you make, in real-time, across all your connected cloud apps.
You don’t have to waste hours of your time setting up and configuring your sync. It’s fast and easy, with one step authorizations. It does not require any installation or download. The entire syncing solution exists in the cloud.
Share accurate customer information across the different departments of your company.
Are your marketing, sales and customer service teams working from separate platforms in data silos? Data silos are inefficient and make communication between your teams and customers difficult.
Nothing frustrates customers more than having to repeat their story each time they have contact with your company. Which is why you need to sync your data silos together so your teams can have a 360° overview on every customer, at all times.
With your sales, marketing and customer care platforms all synced together, you’ll turn the average customer into brand advocates.
Need help setting up your sync? Visit our Support Center!