Customer story

Big Red’s Equipment

Tim Berman
Owner & Growth Evangelist at Big Red's Equipment
Highlights
  • What started out as a small, family-owned motor store selling used equipment, has now become a booming business.
  • Big Red’s Equipment was facing the problem of isolated contact data and needed to centralize their contact information.
  • PieSync enabled the company to connect its entire SaaS Stack, and when using PieSync in conjunction with their other tools, it saw a massive increase in sales.

“Using PieSync helped us bring our marketing team closer to our sales team. Now they are both looking at the same data, which recreates a full profile of our clients.” Tim Berman, Owner & Growth Evangelist at Big Red’s Equipment.

“Funny name, serious sandwich”

Big Red’s Equipment is a family-owned farm equipment dealership run by Tim Berman. The family heritage is in the name of the business: “Big Red” was Tim’s grandfather. Tim likes to use the slogan of Texas’ very own Schlotzsky’s Sandwiches to talk about his business: “Funny name, serious sandwich,” he laughs.

The store offers a variety of brands and a wide catalogue of new and pre-owned equipment, while also providing highly personalized attention to their customers.

PieSync is mostly used by small businesses with a big vision. Big Red’s Equipment fits the bill on this front. What started out as a small, family-owned motor store selling used equipment, has now become a booming business, selling farm equipment to landowners and other agricultural players across the United States.

This is how PieSync helped.

The challenge

After Big Red’s Equipment squared off the local market, they realized they needed to expand, which meant going digital. “As we grew, we realized that the best way to reach out to potential clients was digitally. That’s why we started to experiment with several marketing tools,” says Tim.

One of Big Red’s Equipment’s crucial tools is Pipedrive. This CRM helps manage and visualize the business’s sales pipeline in a simple way. It offers a clear overview of leads and deals, enabling Big Red’s Equipment to prioritize tasks efficiently and effectively reach out to potential customers. “The initial settings were intuitive and the team picked it up pretty easily,” recalls Tim.

The next step was to establish a solid channel of communication with the customers.

After trying a couple of email marketing tools, they discovered Drip. Thanks to its email marketing automation, Drip provided a simple way of capturing email addresses and tagging customers and prospects. The team could then nurture leads using drip email campaigns.

Eventually, they started using Intercom’s live chat for sales, and Contacts+ (formerly FullContact) as a way to enrich their Customer Database.

But as they started to collect more and more customer information, Tim detected a problem: “Our data was everywhere, it was isolated. We had contacts in our personal emails, in Pipedrive, in the email marketing tool, etc. We knew we had to centralize our contact information, and the answer was integration.”

How PieSync helped

“My idea was to set Pipedrive as my single source of truth and that all the other apps could complement it with valuable information.”

Tim discovered that Drip and Pipedrive have a one-way integration, but it was not enough for what he needed.

Before PieSync, Tim tried several alternatives that didn’t solve his integration problem: “First we used Zapier, but then I realized that if I change a contact’s information after the zap was set, it doesn’t get updated.” He quickly realized he needed a 2-way contact sync solution.

“With PieSync I was up and running in just a couple of minutes, it was really fast”, he said.

Highly personalized marketing communications is central to their marketing strategy, so the most interesting aspect about the setup with PieSync is that everything is calibrated for their strategy.

In order to accomplish this, the team use tags to segment and share customer data between Pipedrive and Drip. Segmentation includes data such as location and specific details related to behavior.

To ensure a full integration with Drip and Pipedrive, they use PieSync’s custom fields. The custom fields feature allows Tim and his team to map fields between apps, such as lead score, social information, information about the purchase and other behavioral tags.

“We are adding new fields in Drip and Pipedrive constantly. Thanks to the custom fields feature, we just map them in seconds. It’s very easy, it’s like connecting the dots.”

The big question is: how does PieSync work for Big Red’s Equipment?

Firstly, when using PieSync in conjunction with their other tools, they saw a massive increase in sales.

“As we started working with digital marketing we grew a lot faster. We quadrupled the sales in the last five years with the same amount of staff,” said Tim.

PieSync also helped the team internally by bringing sales and marketing onto the same page. “Using PieSync also helped us to bring our marketing team closer to our sales team. Now they are both looking at the same data, which recreates a full profile of our clients,” said Tim.

bigred's-equipment

For the future

Big Red’s Equipment is unstoppable. They plan to continue to expand their business and still maintain the highly personalized customer service that they’re famous for.

Tim and his team believe that the success of their marketing and sales efforts is related to their ability to establish a one-on-one conversation with their customers and their prospects.

PieSync helps them achieve this goal by ensuring that the entire team has access to the most up-to-date customer data, when they need it most.

Big Red’s Equipment plans to keep on innovating and searching for the most cutting-edge digital marketing tools to work with. Tim keeps an eye on PieSync’s weekly supported app launches for inspiration in this endeavor.

He believes PieSync is part of his business’s success: “PieSync is a simple but powerful tool. I hope Big Red’s case encourages more motor stores and small business to look at digital solutions. Because it just works and their businesses will grow.”

About PieSync

PieSync works in the background and syncs your contacts two-way and in real time. This means you’ll have access to the most up to date customer information, no matter where you are or who entered the data. PieSync will help you to:

  • Save time spent on data entry
  • No more import/export of your contacts
  • One database across all your cloud apps
  • Sync changes, including deletions and unsubscribes, in your favorite cloud apps and CRM
  • Keep track of your contacts, so you never lose a contact again
  • Share accurate customer information across your marketing, sales and customer service platforms.
Try PieSync now