Andrew Caton
RE/MAX Realtor / Home In Hamilton
  • For a realtor, having accurate contact information and maintaining good customer relationships are everything.
  • Andrew Canton needed something that would sync the contacts of his phone, his Gmail account and other tools.
  • He is using PieSync to ensure his customer data is always accurate and to keep his platforms in sync, eliminating manual import/export processes from his daily tasks.

“There's No Place Like This” - Andrew Caton, a Hamilton realtor in the heart of Southern Ontario, works with his wife and team. But Andrew’s story doesn’t start here.

Before the real estate industry, he worked in Information Technology. “I’ve always been interested in technology. When I first started to work in Real Estate ten years ago, I immediately noticed technology was not being utilized as much as in other industries,” remembers Andrew. But his discovery, instead of stopping him from using technology in his new job, encouraged him to search for the best tools to boost his business.

The challenge

For a realtor, contact information and customer relationships are everything. “A few years ago, I started using a CRM. I took a look at probably around ten CRMs, and none of them had exactly what I wanted. But then I found Copper and I saw how well it works with GSuite. I use GSuite for everything, so I thought to myself: this is clearly the correct CRM for me,” says Andrew.

But this tech-savvy realtor didn’t stop there. “I knew I was not utilizing my CRM as well as I could. I’m constantly out on the road and it became incredibly difficult to have some contacts on my phone, some on my CRM, etc. Data was everywhere! I needed something that would sync the contacts in my phone with my Gmail and other tools,” says Andrew.

How PieSync helped

There are countless amounts of tools offering integrations. But what made Andrew finally decide for PieSync was the possibility to integrate bi-directionally.

“When I started searching for solutions to sync up contacts, I realized there were many services that offered a type of integration, but they didn’t really sync. They would simply push data in one direction. If I updated a contact's information in one app, it was not up-to-date in the other one or vice versa. And it’s not productive to have to change data in four or five different places,” says Andrew.

PieSync’s intelligent engine works 2-way and in real time. This means PieSync is constantly checking Andrew’s GSuite and Copper contacts for updates.

I needed something that would sync the contacts in my phone with my Gmail and other tools.

The service also allows Andrew to determine which apps contain the most reliable data and enables him to decide which tags, categories or lists to keep in sync.

After a smooth setup that Andrew describes as “virtually seamless” and “super easy”, he found peace of mind when it comes to contact management. *“The best benefit of PieSync is accurate data. Once I turn on my 2-way sync, every change I make will be replicated back and forth."

google copper

"If I get a message from someone to whom I sold a house five years ago, I know exactly who is sending me the message, I know where they live, their email address, and I know all this before I give them a call back."

With PieSync I can pick up a relationship right where I left off. That allows me to offer my clients a service a thousand times more professional.

For the future, Andrew’s enthusiasm for tools that help him boost his productivity doesn’t stop here. Currently, he is preparing his data in other apps to start syncing. Soon he will start connecting Mailchimp with Copper and Google Contacts to send out newsletters. The best part? He knows it will be a piece of cake.

All I have to do is set up another connection. No import, no export, no waste of time. My data will be the same, all the time, in all my apps.

About PieSync

PieSync works in the background and syncs your contacts two-way and in real time. This means you’ll have access to the most up to date customer information, no matter where you are or who entered the data. PieSync will help you to:

  • Save time spent on data entry
  • No more import/export of your contacts
  • One database across all your cloud apps
  • Sync changes, including deletions and unsubscribes, in your favorite cloud apps and CRM
  • Keep track of your contacts, so you never lose a contact again
  • Share accurate customer information across your marketing, sales and customer service platforms.
Try PieSync now