Customer story

The Reference

Bart Roofthooft
Marketing and Integration Direction at The Reference
Highlights
  • The Reference keeps Marketo and Salesforce in sync with PieSync.
  • Salesforce gathers valuable information about people’s interests. On the other hand, the engagement score tracked by Marketo can be a useful extra to have in Salesforce. They needed a 2-way sync.
  • PieSync allows The Reference to use the information collected in Salesforce to send out automatic emails through Marketo according to interests.

I had a lot of fun with the initial setup. While testing it out, I realized that by making some simple changes in Salesforce, I could have a very customized synchronization with Marketo via PieSync.

The Reference is much more than a digital agency, operating at the intersection of marketing and technology. With over 20 years of experience, they “think, build and run” multichannel services for many of the best companies worldwide. With 170 multidisciplinary experts, they create added value for their international clients. This full-service agency is known for its result-oriented approach, reflected in its motto: “It’s more than digital, it’s your business.”

The missing piece of the gear

Inside The Reference’s outstanding software stack, Salesforce and Marketo have a crucial role, and PieSync steps in as one of the tools that keeps these two applications together. Bart Roofhooft, Marketing and Integration Director at The Reference, shared his experience with these tools.

Marketo is a user-friendly, yet powerful tool that works especially well in B2B environments. As a Silver Marketo partner, we also have all the expertise in house to make it a success. We run a large set of campaigns and engagement plans in Marketo. Each lead that enters Marketo through a marketing campaign or our website is assigned to a specific plan to receive the corresponding omnichannel communications. This lead will also get scored and, eventually, if they’ve reached a certain score, our team will get in contact with them.”

From a very early stage of the sales process, Salesforce gathers valuable information about people’s interests. On the other hand, the engagement score tracked by Marketo can be a useful extra to have in Salesforce. However, at the start, sharing information between the two tools was a challenge. Integrations between Salesforce and Marketo are possible, but they tend to be rather large endeavors. The time and resources for this were not available when The Reference first installed these tools, so it was not a seamless integration from the start.

Every week, the team would do a manual import/export with changes and additions in either system to keep them both up-to-date. Before PieSync, this “copy/paste” technique was very time-consuming and delaying other more important processes.

The delay in upload time would not only delay the engagement plans in Marketo, but would also make managing subscription information in both tools a tedious task, for example.

The solution

PieSync keeps The Reference’s contacts lists from Marketo and Salesforce in sync with a simple but powerful setup. They created a bidirectional sync that ensures that whenever a contact’s information is modified in either app, the other one is updated, following certain filters and rules.

Additionally, whenever a Salesforces user registers an interest in a specific service of The Reference (e.g., web development, digital marketing, mobile solutions, etc.) it gets automatically added to the right engagement plan in Marketo.

The PieSync connection allows us to use the information collected in Salesforce to send out automatic emails through Marketo according to interests.

In the other direction of the sync, Marketo tracks the engagement score of each email recipient and sends that information back to Salesforce.

A happy customer

Today Bart is not only a customer but also an advocate of the service for certain client setups.

“We don’t sell products at The Reference, we just want to offer the most effective solutions for our customers in any situation. We want to solve all their issues, but sometimes it is good to be able to efficiently fix the small problems, so our teams can focus on the larger items. PieSync is at this time one of the easiest ways I can think of when it comes to connecting apps and I’m happy to have found it. The time I have saved after installing PieSync allows me to focus and prioritize my time in a much more efficient way. This is why I am also happy to recommend it to clients if the need arises.”

How the sync works

The Reference used PieSync to sync Marketo and Salesforce

About PieSync

PieSync works in the background and syncs your contacts two-way and in real time. This means you’ll have access to the most up to date customer information, no matter where you are or who entered the data. PieSync will help you to:

  • Save time spent on data entry
  • No more import/export of your contacts
  • One database across all your cloud apps
  • Sync changes, including deletions and unsubscribes, in your favorite cloud apps and CRM
  • Keep track of your contacts, so you never lose a contact again
  • Share accurate customer information across your marketing, sales and customer service platforms.
Try PieSync now