Start syncing Desk and Autopilot two-way

Desk.com is Salesforce’s customer support platform for SMEs. Customers can get support via self-service support centre, live chat, email or phone. Features include productivity tools, mobile support, omni channels and case management.

Autopilot is an easy to use multi-channel marketing automation platform. Engage your customers at just the right time with personalized email, in-app messages, SMS, and postcards. Capture leads and create a unique experience with automated messaging.

Better align customer audiences through a 2 way sync for Autopilot. Through PieSync, new subscribers in Autopilot will immediately sync back to your CRM as leads or contacts, or both.

You can set up PieSync to have entire Autopilot lists sync with your CRM to not only sync the contact data, but also the meta data of where the customer sits in the marketing journey, if at all.

The 2-way sync allows to remote control Autopilot by setting up custom fields and other attributes.