SharpSpring

Desk

Woodpecker

[![desk two-way sync](https://blogassets.piesync.com/wp-content/uploads/2016/12/desk-1024x512.jpg)](https://blogassets.piesync.com/wp-content/uploads/2016/12/desk.jpg)
# Integrate your apps with Desk
If your customer care team is working in [Desk](https://www.desk.com/) and not using integrations, then you’re working in the dreaded data silo zone. Data silos are the bane of every business because instead of putting that data to work across all teams in your organization, your data stagnates in one app.

How do you get around data silos? By integrating your apps. 

It used to be that back office integration was the domain of Enterprise Companies, with Enterprise Budgets to suit their Enterprise Technology. The cloud has changed that. Even the smallest businesses can now create a strong back office ecosystem by integrating their apps, no matter their budget.

## Create an app Ecosystem
Desk has a strong, but limited, choice of native integrations, such as Salesforce and SalesforceIQ. However, you might find that you need to add more apps to the mix in order to fit your business needs better.

Which is why you need a third-party syncing service like [PieSync](http://www.piesync.com/?utm_source=desk&utm_medium=guestblog&utm_campaign=desk_guestblog_oct16&utm_content=homepage). PieSync allows you to connect your favorite business apps with Desk, so you can create your own custom-built SaaS stack, suited to your organizational needs. 

Not only can you custom build your SaaS stack, PieSync also helps you to increase transparency between Sales, Marketing and Customer Service. In essence, it breaks down data silos, allowing your newly liberated data flows freely between the connected apps.

## Integration Examples
Thanks to PieSync, you can now integrate Desk with 20+ apps. Take a look at the full offering here:

<Widget type="piesync-widget" left="desk" />

To give you an idea of what this technology can do, here are two examples of marketing integrations:

## Desk-SharpSpring Integration
[SharpSpring](https://sharpspring.com/) is one of the most powerful marketing automation apps on the market today.  PieSync can sync Desk and SharpSpring together so that customer information can be shared in real time. 

If a customer is created in Desk - a new Contact is created in SharpSpring and vice versa. PieSync also checks to see if there are any updates to your customer and contact records, and updates these changes in the other app (to read more about bi-directional syncing click here). 

Thanks to the custom mapping and custom fields syncing feature, you can now sync your customer’s social media information between SharpSpring and Desk. 

Desk has the default field “Facebook User”. I created a custom field in SharpSpring also called “Facebook User”. I can then custom map these two fields together in PieSync so they sync automatically. You can also create custom fields in Desk and SharpSpring for other social media accounts such as Twitter and LinkedIn.

This integration is interesting because quite often marketing has access to social media information obtained through progressive profiling techniques such as surveys and forms. They then fill out this information in their marketing platform, in this case, SharpSpring, but without an integration, this information doesn’t reach customer care. Thanks to PieSync, pertinent information such as social media profiles, reaches all relevant departments, in real time. 

This helps customer care to keep track of your customers across all social media accounts and allow you to respond in the channels your customers feel most comfortable. A report found the omnichannel customer service is becoming increasingly important, with [a Gartner report](http://www.gartner.com/newsroom/id/2101515) finding a 15% increase in customer churn if companies fail to respond in social channels. It can also be that customer care obtains this information through other ways, perhaps they were asked a question from a customer via Twitter. Again they would have this information in Desk, but without an integration, marketing doesn’t have access to it.

This information is also invaluable for marketing campaigns. Perhaps marketing wants to implement highly-targeted Facebook ads. They will have a higher success rate if they have access to correct social media information. 

This integration also helps your marketing team keep their data fresh. According to a [recent report from Experian Data Quality](https://www.edq.com/contact-data-quality-statistics/) 99% of marketers surveyed conduct email campaigns, but 81% of companies have experienced email deliverability challenges in the past 12 months. These challenges are usually due to poor quality data.

For marketing teams, it’s imperative to have access to correct, up to date information, for their campaigns to succeed. By integrating Desk with SharpSpring, you can ensure that your marketing database stays fresh with the help of the customer care team. 

## Desk-Woodpecker Integration
[Woodpecker](https://woodpecker.co/) helps your sales team with outbounding. It automates sending personalized sales emails and follow-ups to prospective clients. 

This tool helps you grow your business within the Predictable Revenue methodology and Account Based Sales Development approach. 

PieSync adds value to the Woodpecker tool because you now no longer had to import or export your contact lists between Desk and Woodpecker in order to send your emails. 

All of your customer or prospect data is seamlessly synced between Woodpecker and Desk - meaning your sales teams have access to the most up to date data, when they need it most. 

PieSync syncs the following data between Desk and Woodpecker by default:

On top of this, you can also sync custom fields.

For example, Woodpecker has the default field “Industry”. You can create a custom field in Desk also called “Industry” and create a custom mapping between the custom field you created in Desk and the Industry field in Woodpecker. 

## Integration benefits all your teams
By integrating Desk with marketing cloud apps your marketing team can implement highly targeted, data-driven marketing campaigns, gather feedback about these campaigns and measure their success. At the same time, your customer care team has access to the most up to date customer information, which is important when delivering top-notch customer service. Your Sales team can use data collected by customer care, such as case studies and customer feedback, to help them gain a deeper understanding of customer preferences.

Make it a habit for your agents to collect this information, either through direct interaction or progressive profiling [(Click here to read more about methods to gather prospect and customer data)](http://blog.piesync.com/gathering-customer-prospect-data/). This information is invaluable for sales and marketing, who will then be able to send out highly targeted campaigns to customers and prospects. 

One of the biggest benefits of creating a customizable SaaS stack is you can adapt your apps according to your business needs. If an app no longer suits your business needs, you don’t have to worry about large-scale data migration plans, you can simply plug another app into your SaaS stack and let PieSync sync your data over for you. 

It is also scalable, as your company grows the more apps you’ll need. If you seek out apps that are easily integrated with your existing stack, either through native integrations or through third-party services such as PieSync, the choice is almost endless. 

Integrating your apps benefits the whole company and thanks to cloud technology you no longer need to spend huge amounts of time or money to create your own app Ecosystem.

<Button href="http://www.piesync.com/desk/?utm_source=blog&amp;utm_medium=blog&amp;utm_campaign=desk%20&amp;utm_content=cta1" text="START MY 14-DAY TRIAL" />



Contact Management

Desk Spotlight: Create an App Ecosystem

Customer Care

## You can now sync Desk.com with your favorite cloud apps using PieSync!
 [![desk.com syncs Batchbook BigContacts Campaign Monitor Capsule CRM Follow up Boss Google Contacts Highrise Nimble OnePageCRM Pipedrive Pipelinedeals Podio Workbooks ActiveCampaign Insightly MailChimp Prosperworks Saesforce Hubspot Infusionsoft Hubspot CRM Freshbooks Quickbooks ZohoCRM SalesforceIQ Office365 Outlook.com Base CRM](https://blogassets.piesync.com/wp-content/uploads/2016/03/desk-connectors.png)](https://blogassets.piesync.com/wp-content/uploads/2016/03/desk-connectors.png)Unlike other syncing programs that only do a one-way sync, PieSync allows you to sync both ways and in real time. This means you can add, delete or edit your contacts in Desk.com or your other cloud apps, and it will automatically update both apps instantly. 
### 5 Minute PieSync Setup
You can setup your first sync with Desk.com in under 5 minutes. Here’s how you do it;We’ll use Google Contacts as an example. First sign up for a [Free Trial at PieSync](http://www.piesync.com/) [![PieSync desk.com sync free trial](https://blogassets.piesync.com/wp-content/uploads/2016/02/PieSync-Free-Trial.jpg)](https://blogassets.piesync.com/wp-content/uploads/2016/02/PieSync-Free-Trial.jpg)Fill in some details: [![Piesync details](https://blogassets.piesync.com/wp-content/uploads/2016/02/PieSync-details-300x263.png)](https://blogassets.piesync.com/wp-content/uploads/2016/02/PieSync-details.png)Then you’ll be on your new dashboard and you can see all the connections [![sync desk.com PieSync](https://blogassets.piesync.com/wp-content/uploads/2016/03/desk-com-1024x652.png)](https://blogassets.piesync.com/wp-content/uploads/2016/03/desk-com.png)Click on the Desk.com icon and then the Google Contacts Icon. Then click “Add Connection” [![desk.com Google Contacts PieSync](https://blogassets.piesync.com/wp-content/uploads/2016/03/deskcomaddconnection-1.jpg)](https://blogassets.piesync.com/wp-content/uploads/2016/03/deskcomaddconnection-1.jpg)You’ll then need to click on the “Connect Google Contacts” button [![desk.com Google Contacts PieSync](https://blogassets.piesync.com/wp-content/uploads/2016/03/deskcomconnectgooglecontacts-1.jpg)](https://blogassets.piesync.com/wp-content/uploads/2016/03/deskcomconnectgooglecontacts-1.jpg)If you’re logged in with your Google Contacts, it will automatically connect with your account, otherwise, you’ll need to sign in.Now that your Google Contacts is connected, you’ll need to connect your Desk.com account by clicking “Connect Desk.com” (who knew?) [![desk.com Google Contacts PieSync](https://blogassets.piesync.com/wp-content/uploads/2016/03/deskcomgooglecontactssync.jpg)](https://blogassets.piesync.com/wp-content/uploads/2016/03/deskcomgooglecontactssync.jpg)You’ll need to authorize Desk.com [![desk.com PieSync](https://blogassets.piesync.com/wp-content/uploads/2016/03/authorizedesk-300x242.png)](https://blogassets.piesync.com/wp-content/uploads/2016/03/authorizedesk.png)Hit the “Connect” button and you’ll see this [![desk.com PieSync](https://blogassets.piesync.com/wp-content/uploads/2016/03/deskcompersmission.png)](https://blogassets.piesync.com/wp-content/uploads/2016/03/deskcompersmission.png)Grant access to PieSync and then you’ll see this: [![desk.com Google Contacts PieSync sync](https://blogassets.piesync.com/wp-content/uploads/2016/03/deskcomgooglesyncsetup.jpg)](https://blogassets.piesync.com/wp-content/uploads/2016/03/deskcomgooglesyncsetup.jpg)You’ve got a couple of options here, you can apply multiple rules for syncing by selecting which Google Contacts Groups you want to sync with desk.com. You can sync one way if you need to, and you can help avoid duplicates by syncing only email addresses. The Sync Deletions Feature is for now only available on the Medium and Large plans, but it is really handy if you’ve synced all your Desk.Com contacts to Google Contacts, then you merged all your duplicates in Google Contacts. The deleted contacts will show up in Desk.com under a special tag piesync\_trash, so you can double check if you really want to delete the contact.Once you’re done, click on the “Start Syncing” button. You’ll see the active synchronization - if you have lots of contacts this can take awhile, so grab a coffee while you wait. Once everything is synced you’ll see this screen which tells you how many contacts have been updated in the past 24 hours. You can always come back here to check on your syncs. [![desk.com sync PieSync](https://blogassets.piesync.com/wp-content/uploads/2016/03/deskcomfinalsync.png)](https://blogassets.piesync.com/wp-content/uploads/2016/03/deskcomfinalsync.png)Now what? Nothing! Sit back and relax. PieSync will make sure all of your contacts are synced two-way and in real time.Happy Syncing!   

Customer Service

Sales

Announcing Our New Connector - Desk.com!

BigContacts

Follow Up Boss

Google Contacts

Mailchimp

## Sync BigContacts to Google Contacts
**[BigContacts](http://www.bigcontacts.com)** is loved by users in every industry, from Financial Services to Publishing, from Manufacturing to Healthcare. At a very competitive price, BigContacts' offer includes email, calendar, tasks, email marketing, sales tracking and marketing automation. 

Now the PieSync connection is live, BigContacts customers can step out of their offices, leave the cubicles behind, breathe the fresh air outside and set off to meet their prospects, while carrying up-to-date info on every single one of their contacts in their pocket.

## Sync BigContacts to Mailchimp
The connection we've built for BigContacts also lets you keep Mailchimp and BigContacts in sync. To discover more, read the blogpost we've written about it earlier: [Sync Mailchimp with Other Cloud Apps](http://www.piesync.com/blog/sync-mailchimp-cloud-apps/). 

BigContacts users can try the new PieSync integration for free for 14 days. Go to [PieSync - BigContacts signup page](http://www.piesync.com/bigcontacts/) and start syncing right away.

## Sync Follow Up Boss to Google Contacts
**[Follow Up Boss](http://www.followupboss.com/)** is a CRM tool especially designed for Real Estate lead generation and follow-up. It works with real estate platforms like Zillow, Trulia, Realtor.com, IDX websites and many others. 

Did you know that a real estate agent who calls a lead within the first 5 minutes after he or she left their details on the web site, is a 100 times more likely to actually speak to that person than calling 30 minutes later? No need to say real estate brokers and agents alike greatly value the speed at which contact information is being updated on all of their systems, in the office as well as on mobile. 

With the PieSync connection in place, Follow Up Boss customers can now enjoy the peace of mind that comes with a fully functional two-way sync between Google Contacts and their CRM.

## Sync Follow Up Boss to Mailchimp

We're all for equality here at PieSync, so while we were at it, we also built a connection for FUB and Mailchimp. Sign up for PieSync to give Mailchimp synchronization a go. 

Customers of Follow Up Boss, or FUB as it's lovingly dubbed, can try the new PieSync integration for free too. Go to the [PieSync - Follow Up Boss signup page](http://www.piesync.com/followupboss/) and start syncing right away.
 
## Universal Benefits of Syncing CRM Contacts to Google Contacts

#### 1. **Have all your business contacts automatically stored in your phone**

Anyone who's used to calling from the office landline, with contact's info readily available from the CRM on their computer screens, knows what a pain it is to manually have to add contacts to your Google addressbook if you want to call people while on the road. Manually adding them is a huge time suck, but not having your contacts on mobile is not very professional. With integrated, automatic sync you have one less thing to worry about, and more time to make valuable connections with your prospects and customers.
#### 2. **Caller ID**

Your contacts love it when you know it's them who's calling. Also, you might decide to answer the phone to talk to your brother when you're just finishing that last bite of your sandwich, but you probably wouldn't want to take that important business call with a mouth full of turkey on rye.
#### 3. **Trust both your CRM and Google Contacts to be up to date**

People's phone numbers and email addresses often change. You don't want to have to worry about where to put the correct info, or about which system is up to date. Get both systems in sync with the PieSync connection to your CRM, and you'll even have the info John at the office added to the CRM a minute ago.

Sync FollowUpBoss and BigContacts leads bidirectionally with Google Contacts and MailChimp

Desk.com is Salesforce's customer support platform for SMEs. Customers can get support via self-service support centre, live chat, email or phone. Features include productivity tools, mobile support, omni channels and case management.


desk

Bigcontacts is an easily accessible CRM for small businesses. Start by using just the basic contact-organizing functionality and move forward with a more advanced toolset including task and campaign management, lead tracking and 360° contact view.


bigcontacts

Supported Apps

GETTING STARTED GUIDE : How to set up a new connection?. ALL FEATURES EXPLAINED : All our features/functionality explained in detail - no app-specifics.. BigContacts is a fair-priced, easily accessib…

GETTING STARTED GUIDE : How to set up a new connection?. ALL FEATURES EXPLAINED : All our features/functionality explained in detail - no app-specifics.. Desk is a customer support tool engineered by…

GETTING STARTED GUIDE How to set up a new connection? ALL FEATURES EXPLAINED All our features functionality explained in detail no app specifics T eamwork Desk is a cutting edge Help Desk software ...

Teamwork Desk

GETTING STARTED GUIDE : How to set up a new connection? ALL FEATURES EXPLAINED : All our features/functionality explained in detail - no app-specifics. Zendesk streamlines your support with time-sa...

Zendesk

The ability to synchronize tags through custom mappings is possible for the applications below.

Can I sync tags?

GETTING STARTED GUIDE How to set up a new connection? ALL FEATURES EXPLAINED All our features functionality explained in detail no app specifics Groove is a simple help desk software designed to gi...

Groove

GETTING STARTED GUIDE : How to set up a new connection?. ALL FEATURES EXPLAINED : All our features/functionality explained in detail - no app-specifics.. Mojo Helpdesk is a full-fledged and cost-effe…

Mojo Helpdesk

GETTING STARTED GUIDE : How to set up a new connection?. ALL FEATURES EXPLAINED : All our features/functionality explained in detail - no app-specifics.. SalesforceIQ is the simplified CRM solution i…

SalesforceIQ

Mailchimp Logo-Vertical Black

pipedrive

Pipedrive

1CRM-logo-box

1CRM Cloud

AT & T

AT&T Office@Hand

aweber

AWeber

act!

Act! 365

actpremium

Act! Premium Cloud

activecampaign

ActiveCampaign

activedemand

ActiveDEMAND

activetrail-1502192111-logo

ActiveTrail

Acumatica

Acumatica CRM

agendor_logo

Agendor

agilecrm

Agile CRM

aircall-icon@2x (1)

Aircall

allclients

AllClients

apptivo

Apptivo

aproplan

Aproplan

autopilot

Autopilot

btcloudphone

BT Cloud Phone

batchbook

Batchbook

benchmark

Benchmark

bigcommerce

BigCommerce

bitrix

Bitrix24 CRM

bombbomb

BombBomb

bookeo

Bookeo

boomtown

BoomTown

bpmonline

Bpm'online

Brivity CRM

bullhorn

Bullhorn

campaignmonitor

Campaign Monitor

campaigner

Campaigner

capsulecrm

Capsule

chargebee

Chargebee

logo-cin7

Cin7

cxsocial

Clarabridge Engage

Classy-icon-coral

Classy

clio

Clio

companyHub

CompanyHub

connectwisemanage

ConnectWise Manage

constantcontact

Constant Contact

Contactlab Marketing Cloud

Contacts+ Logo Mark (1)

Contacts+ (formerly FullContact)

contactually

Contactually

Copper-icon-circle-pink

Copper

Crisp

currentrms

Current RMS

datavalidation

DataValidation

daylite

Daylite

d-logo-L-transparent

Debitoor

Delivra

logo-digitaleo

Digitaleo

directmailmac

Direct Mail for Mac

dotloop

Dotloop

Drift Logo

Drift

drip

Drip

ERPNext logo

ERPNext

eztexting

EZ Texting

easybill

EasyBill

efficycrm

Efficy CRM

Elastic Email

emma

Emma

espocrm

EspoCRM

eventbrite 2018

Eventbrite

facebook-lead-ads

Facebook Lead Ads

facten

Facten

fastbill

FastBill

finfolio

FinFolio

flexmail

Flexmail

followupboss

freeagent

FreeAgent

freshbooks

FreshBooks

FreshBooks Classic

freshdesk icon sf

Freshdesk

freshsales

Freshsales

front

Front

funnelflare

FunnelFLARE

getresponse

GetResponse

Gist (formerly ConvertFox)

google contacts logo

GreenRope

g-invert-box-hires-01

Greenhouse

groove

blog hd blog icoon

HelloDialog

helpscout

Help Scout

highrise

Highrise

hubspot logo

HubSpot

HubSpot Marketing Hub

HubSpot Service Hub

infusionsoft_by_keap_logo

Infusionsoft by Keap

insightly

Insightly

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Recent Desk & BigContacts Blog Posts

Desk Spotlight: Create an App Ecosystem

Announcing Our New Connector - Desk.com!

Sync FollowUpBoss and BigContacts leads bidirectionally with Google Contacts and MailChimp

Help Articles related to syncing Desk & BigContacts