Desk.com is Salesforce's customer support platform for SMEs. Customers can get support via self-service support centre, live chat, email or phone. Features include productivity tools, mobile support, omni channels and case management.
Front is the first shared inbox for teams that unifies your email, customer communication channels, and apps in one platform, helping teammates work better together.
Front streamlines your support by providing consistency to all your conversations. Take this to the next level by also syncing data from Front across every app your team uses.
Sync the contacts data with your phones address books for proper caller id. Or have the Front database hook in directly to your marketing platform - each team can talk to a different marketing segment. A couple of use cases have been laid out on the Front blog.