PieSync Help Center

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Why is my PieSync account frozen?

Mary Barba

Due to 2 reasons it can be that your PieSync account is frozen:

  1. You started a 14-day free trial and your trial expired. Subscribing to a plan on your billing page will unfreeze your account.
  2. You have a PieSync account but something went wrong when charging your card (eg. insufficient funds, expired card, ...)
    We will always send you messages to inform you if a transaction failed, giving you time to resolve this problem. However after a while your account automatically is frozen until the transaction is able to go through again.

If your account is frozen and you don't know why then you can always reach out to support@piesync.com.