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dotdigital Engagement Cloud

Jan Bogaert

GETTING STARTED GUIDE: How to set up a new connection? 

ALL FEATURES EXPLAINED: All our features/functionality explained in detail - no app-specifics. 

dotdigital Engagement Cloud helps you to create and track personalized, segmented and optimized email marketing campaigns. Import mailing lists, web forms, data third-party sites and apps, as well as website and purchase behavior. dotdigital Engagement Cloud helps to segment customer lists and send automated, triggered emails based on events, purchase history and much more!

Supported dotdigital Engagement Cloud Integrations

Authorizing dotdigital Engagement Cloud

To authorize dotdigital Engagement Cloud you will need to put in your API username and API password in the pop-up window that appears. Then, in a second step, you choose the address book in dotdigital Engagement Cloud you would like to synchronize the contacts of. 

The API Username & API password can be found in your dotdigital Engagement Cloud access settings

If you already authorized your dotdigital Engagement Cloud addressbook in the past or in any other PieSync integration, you'll be able to skip this step and immediately choose from your CONNECTED ACCOUNTS.

[IF] Supported Conditions/Filters

At the moment we will only be able to read into the 'Subscribed contacts' and not the 'Unsubscribed' or 'Suppressed' contacts. 

You can synchronize dotdigital Engagement Cloud subscribers or information stored inside those subscribers out of dotdigital Engagement Cloud to your other application. By default, anyone in the addressbook will be the subject of a sync. However, you can choose to limit the sync by selecting a subset through a filter.

  • On the condition if already exists in the other application you are syncing to
  • Any of the default fields
  • Any of the custom fields you have setup

[THEN] Supported Actions

In the event that you synchronize contacts into dotdigital Engagement Cloud, you can choose to have an action performed alongside the synchronization, which is to update the fields present on the subscriber, including custom fields.

Default Field Mapping

By default, you will not see many fields that have been mapped, other than Email & Name. These are mapped by default - you cannot change this as this is required. See below an example, showing a connection with ZohoCRM.

Customizable Field Mapping

Combined Shape

Because there are very little default fields in a sync with dotdigital Engagement Cloud, you can and should custom map your custom fields to corresponding fields in the other app.

Bear in mind a mapping between two fields can only exist if the types of fields are compatible. More information on Customizable Field Mapping here

Additional Options

Syncing Unsubscribes/Deletions

Syncing unsubscribes is possible through the use of our IF/THEN rules as seen on the image below.

Thanks to the feedback we have already received, we created a list of popular apps that we’re going to work on very soon. By voting them up in our pipeline, YOU decide which connectors we’ll release first. If you don’t see your app on the list or need any further help, drop us a line - support@piesync.com. 

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