GETTING STARTED GUIDE: How to set up a new connection?
ALL FEATURES EXPLAINED: All our features/functionality explained in detail - no app-specifics.
Kustomer is a platform that grows with your business and easily integrates all of your customer information in one place: conversations, custom objects, and tracking events. It enables you to provide higher quality and more efficient customer service. Below you'll find detailed information, specifically for Kustomer integrations:
Supported Kustomer integrations
We need your Subdomain, login email and password
If you already authorized Kustomer accounts in the past or in any other PieSync integration, you'll be able to skip this step and choose from your CONNECTED ACCOUNTS.
Supported Conditions/Filters [IF]
- OPEN/NO OPEN CONVERSATIONS
- FIELDS (INCLUDING CUSTOM FIELDS)
- ALREADY EXISTING IN APP YOU SYNC WITH
Supported Actions [THEN]
- UPDATE FIELDS (INCLUDING CUSTOM FIELDS)
Default Field Mapping
Depending on the other app you're syncing with, you'll see a number of standard Kustomer fields being mapped. For instance, a connection with Google Contacts will look something like this:
PieSync syncs the default name field(s) that come with the apps. Sometimes they have a different structure in both apps you connect. E.g. first and last names are separate in app A and joint in a single field in app B. In the background, PieSync joins first and last names together from app A to B and separates them again from app B to A. Our algorithm is smart about which part it updates in app B.
Customizable Field Mapping
You can custom map your any additional Kustomer (custom) fields that aren't included in the default mapping yet. Bear in mind that a mapping between two fields can only exist if the types of fields are compatible. More information on Customizable Field Mapping here.
Syncing Unsubscribes and Deletions is not supported for Kustomer integrations.
The availability of additional sync options is app and connection dependent. If the box is not there to tick, it's simply not possible. We need to be able to detect deletions or unsubscribes on one side and at the same time be able to create add the tag 'PieSync Trash' or 'PieSync Unsubscribes' on the other side. More information on syncing unsubscribes or deletions.
Thanks to the feedback we have already received, we created a list of popular apps that we’re going to work on very soon. By voting them up in our pipeline, YOU decide which connectors we’ll release first. If you don’t see your app on the list or need any further help, drop us a line - firstname.lastname@example.org. Don't forget to read our blog for the latest in productivity, apps, and technology!