FAQ
Get personalized help for all kinds of errors as well as unexpected behavior in your syncs
What does PieSync sync?
What is possible? Contacts The beating heart of our syncing engine can help you with keeping your contact information in sync, at all times. Depending on the app you're using, you might see alternative names such as Audiences, Customers, Users,...
Tycho HolmensWhat's the difference between PieSync and Zapier?
It just works! Does exactly what it says on the tin! Means we also don’t have to waste Zaps from Zapier on just doing syncs and can save them for more complex tasks. > > — Quote by Cam M. about PieSync. When should you use PieSync, when should yo...
Frans LeysPrepare your phone contacts to remote control your apps
Your phone merely acts as a window into contacts databases, so we suggest you visit contacts.google.com / iCloud.com/contacts / outlook.com respectively to see & manage your phone's contact lists on your computer. First step: back up & pause ot...
Frans LeysWhy should I upgrade to a Pro/Medium Plan?
The Pro/Medium Plan allow for a more customized and intelligent sync: Custom Mappings \[Including Custom Fields\] Adding more than two rules in one connection \[Unlimited Rules\] Share your increased contact count and connection count limits with...
Jonas RasschaertWhy can my fields only be mapped one-way?
Where possible, PieSync offers bidirectional field mappings (two-way). However, there are some exceptions where a mapping can only be set up one-way: When a field cannot be modified in the application you are syncing. When a field only allows so...
Wout De GeyterTroubleshooting - My contacts are not syncing
Why are my contacts not syncing? Why is my sync not working? Why am I seeing duplicates? These are questions you might have if you see anything unusual happen with your contacts or sync(s) and you're wondering 'why?' Our troubleshooting tips belo...
Jonas RasschaertCan I sync Company/Account information?
The possibility to sync Company information depends on whether your app has a Company entity. Below you can see an example of HubSpot's Company entity. A full overview of all apps for which we currently support Company/Account information syncs, ...
Jonas RasschaertWhy can't I custom map my (custom) fields?
Let's have a look at some possible reasons: Each field can only be mapped once. The fields are mappable, but the data types of the selected fields don’t match. Example: you want to match a number field in app A with a date field in app B. T...
Jonas RasschaertHow does PieSync calculate the total contact count?
To calculate the total contact count , we add up the unique contacts in sync PER connection. If the contact is present in two connections, we count that contact twice as these are two separate syncs we perform (we scan every 2-3 minutes) to keep t...
Jonas RasschaertHow do you delete a connection?
It can happen that you created a connection but want to delete it because: you want to decrease the contact count the connection has become obsolete it was just a test ... The steps to delete a connection: Go to 'My Connections' to see the over...
Pim LigthartMy contacts have multiple email addresses, which one is used to match?
To establish a sync, PieSync matches contacts between your two apps based on the email address field. However, If the email address field has multiple values, there are a few scenarios: If the contact only existed in app A prior to the sync, we ...
Jonas RasschaertI couldn't find my answer, how can I get support?
In case you couldn’t find the answer in our knowledge base, feel free to reach out via email at support@piesync.com or chat with us live! You can see the live chat option on the PieSync website or PieSync dashboard when you're logged in. We love t...
Jonas RasschaertHow much time does it take to sync?
You've just pressed the 'Start Syncing Now' button, but at first glance it appears that nothing is happening? Or did you just add or update a contact, but the changes haven't yet been synced to the other app? If you've just activated PieSync or i...
Jan BogaertCan I sync custom fields?
YES, If we support custom fields for the apps you have connected, you can map them via custom mappings. More information on custom mappings here! Feel free to share your specific use case, we are always looking to increase available mappings and ...
Jonas RasschaertCan I also sync Leads?
The availability to sync Leads depends on whether your app has a Leads entity. The screenshot shown below is an example of the Leads entity in Copper. When setting up a new connection, we distinguish 4 steps. After selecting your preferred apps a...
Jonas RasschaertHow long does it take to sync contacts or updates?
Activating the sync for the first time If you set up a new connection and start syncing for the first time then it can take a while before all the contacts are synced in between the two apps. The syncing time depends on which apps you are using a...
Pim LigthartHow can I close/delete my account?
PieSync does not store any of your contact data, therefore we don't delete your account fully. This way, it's easy to reactivate at a later date after your trial expired or you canceled your account. Reach out to support@piesync.com if you do wa...
Jonas RasschaertHow do I cancel my account?
You can cancel your trial or paid account at any time at the bottom of your billing page. **If you cancel your account during trial, you won't be able to finish the 14-day period. ** If you cancel your paid account, it will remain active until...
Jonas RasschaertWhich apps does PieSync support?
We're constantly adding new apps. To see which apps we currently support and which ones are in the pipeline, check out our connections page! If the application you are looking for is not on our connections page then you can always request an appl...
Jonas RasschaertDoes PieSync have an API?
No, PieSync doesn't support a public API yet. If you're interested in adding your application to our growing library of integrated apps, reach out to the Partner Team here. If you want PieSync to support your favourite apps, just reach out to sup...
Aron GosselinWhy PieSync's contact count might be lower than you expect
You're slightly panicking. Why is the contact count that PieSync is showing not the same as the amount of contacts that you have in your app? It's always possible that PieSync isn't syncing all your contacts. Let's go over some of the most frequen...
Jan BogaertSyncing company related information on the contact level.
What exactly does this mean? PieSync is able to expose Company related fields when syncing Contacts. Let's have a look at the example below: The orange section shows the Contact record, together with its Contact fields. The green section shows t...
Jonas RasschaertWhat is a connection?
A connection is any pair of apps you link up to sync contact data. A connection may sync contacts 2-way or 1-way. Some important side notes: As you need to allow PieSync to sync across your contact data, i.e. by authorizing it to log into your a...
Jonas RasschaertCan I sync objects such as Deals/Tasks/Invoices/Opportunities/Notes/... ?
In short, no. PieSync currently syncs data stored on CONTACTS or COMPANIES only. Syncing Deals, Tasks, Invoices, Opportunities, ... is not yet available as these are different objects/entities from a syncing perspective. We're working on this tho...
Jonas RasschaertCan I sync tags?
The ability to synchronize tags through custom mappings is possible for the applications below. We distinguish between a one-way and two-way sync direction. In the coming months, we are progressively adding more applications. The following applic...
Jonas RasschaertWhat are the Different Sync States on the Health page?
You just made the perfect configuration. And you are ready to start syncing all that contact data. You close your eyes and press the button. Suddenly you've been redirected to our Health. Nothing seems to be happening. You're slightly panicking. P...
Jan BogaertCan I share a connection?
By default it's not possible that an admin or regular user can share a connection with another team member. However if you really want to share connections in between team members then we can arrange that for you. Basically we merge two team user...
Pim LigthartWhy prefer PieSync over other (native/free) integrations?
A few considerations to take in reference to some of the free/native/other 3rd party integrations out there: Is it a full 2-way sync? Put differently: is it capable of syncing your entire history of contacts, and not just trigger one-time update...
Jonas RasschaertHow can I sync the Contact Owner/Source fields?
as you've probably noticed this field may not be available in the Field Mapping like any other field. Instead you will have to map this field in the connection Rules. See below on how to do so with contact owners: On this image you can already se...
Jan BogaertDoes PieSync Sync Deletions?
No, we do not... PieSync will never delete any contacts on your behalf. This is mainly a safety measure on our end to avoid our users from wiping out (parts of) their databases completely, cross-connections/in multiple apps, in just mere seconds ...
Jan BogaertWhy PieSync's contact count might be higher than you expect
Seeing a higher contact count than you thought you might have? Here are some possible reasons why: Does PieSync show a lower contact count? Go to this article: When PieSync shows a lower contact count 1. Did you disable some rules or delete a co...
Jan BogaertWhat happens when you Pause, Save or Resume a connection?
In the Activity Feed of your connection you can check the status. A connection is syncing when the status indicates 'Synchronization is active'. You can 'Pause' a connection in the upper right corner. When you have paused a connection, the status...
Pim LigthartPiesync and GDPR
Is Piesync GDPR compliant? The EU General Data Protection Regulation (GDPR) privacy law has become enforceable on May 25th, 2018. The key articles of the GDPR, as well as information on its business impact, can be found throughout this site. One o...
Frans LeysWhat is the PieSync definition of a contact?
Your billing is based on the number of contacts (kept in sync), but what defines 'a contact'? A contact is simply any one record that PieSync can keep in sync. Contacts come in many different shapes and sizes (leads, companies, users, ...). As lo...
Jan BogaertHow can I access the PieSync platform?
PieSync doesn't work with a password anymore. Alternatively you now have 2 options to log in: Reproduce a code. Fill in the email address you used to create your PieSync account and we will send you an email with a One-Time-Password (OTP) and a u...
Jonas RasschaertWhy am I seeing "Authentication failed"?
In this case, the connected app is denying access to PieSync, because of any number of reasons: A time-out after a prolonged period of inactivity The account's password was changed The account no longer exists, or had its changed; The account no ...
Jonas RasschaertWhy am I getting a large number of duplicates?
Uh-oh! That's not supposed to happen. PieSync must be wrongly configured or be in conflict with another integration. We understand your pain. Reach out to support@piesync.com now and let us help you find the cause and resolution. Remember: other ...
Jonas RasschaertHow come I am getting a small amount of duplicates?
PieSync does everything to avoid duplicates. However, contacts that have no email address and are present in both applications can appear as duplicates because we currently only match contacts on email address. PieSync looks for matches between y...
Jonas RasschaertCan I sync my contacts' avatars?
Unfortunately: no PieSync currently only syncs contact fields, so no binary data such as pictures or other attached files of any kind. Related articles: Can I sync objects such as Deals/Tasks/Invoices/Opportunities/Notes/... ?
Jonas RasschaertCan I use PieSync to clean my contacts too?
No, PieSync keeps your contacts in sync two-way and in real time. We use the email address as the identifier to determine if a contact needs to be matched and kept in sync between two applications. PieSync will do everything it can in the back-en...
Jonas RasschaertWhy does it take so long to see the first contacts appear?
Running a sync for the first time can sometimes take a while. In case you have a lot of contacts in your applications, the initial sync will take a bit longer, even if you configured PieSync only to sync a subset of your contacts. During the init...
Jonas RasschaertWhich payment methods does PieSync accept?
If you want to become a PieSync customer (great!) but want to know which payment methods we accepts then look no further! Since we use Stripe as our payment service we only accept credit cards and American Express as payment options. Note that w...
Pim LigthartWhere can I find PieSync Testimonials?
We understand it's important to trust the product that's going to handle important data such as your contacts. You don't have to take our word for it, you can read what our customers are saying about PieSync. Customer reviews can be found here: R...
Jonas RasschaertHow will PieSync match my data between two apps?
How are Contacts matched? To establish a sync, we match your contacts based on the email address between the two apps you have connected. The sync or 'binding' we establish between your two apps during the initial sync, will stay in place once th...
Tycho Holmens