With Apple's iCloud, you'll always have up-to-date versions of all your photos, notes, documents, contact lists, and more. The service keeps all your devices in sync, allowing you to share information between your computer and other mobile devices at home or office.


icloud

iCloud

<InfoBox>[**GETTING STARTED GUIDE**](/help/features/getting-started/)**: How to set up a new connection?** </InfoBox>

<InfoBox>[**ALL FEATURES EXPLAINED**](/help/features): **All our features/functionality explained in detail - no app-specifics.** </InfoBox>

With Apple's **iCloud**, you'll always have up-to-date versions of all your photos, notes, documents, contact lists, and more. The service keeps all your devices in sync, allowing you to share information between your computer and other mobile devices at home or office. **Below you'll find detailed information, specifically for iCloud integrations.** 

Watch a video on how to set up a sync between iCloud & Pipedrive, but the principle works just the same with any other app.

<Embed src="//www.youtube.com/embed/DQnAGe9N7xI" />

## Supported iCloud Integrations

## Authorizing iCloud

When authorizing iCloud, we need your iCloud username (email address) and an App-specific Password (single-use passwords generated by Apple).

![](//images.ctfassets.net/f2ysq090txql/2IJAuA2nnbr78lQSQJYmHC/319da6bbb5bd85d7d654247d716cc3ae/pasted-image-12-03-2019-16-44.png)

Instead of using your login password, we require an app-specific password. This is a password generated by apple that you can only use once. So let met explain you how you can do this.

1\. Make sure to have two factor authentication **_enabled_**. [More info here.](https://support.apple.com/en-ca/HT204915)

2\. Once you've enabled two factor authentication. Login into [appleID.apple.com](https://appleid.apple.com/)

3\. Under the security section, you can generate an app-specific password. [More info here.](https://support.apple.com/en-us/HT204397)​

![](//images.ctfassets.net/f2ysq090txql/40DpKdHwb8rpfcFu6YzTZ4/01e72cce66168ba6c4fbc742a98972bc/pasted-image-12-03-2019-17-00.png)

If you already authorized iCloud account(s) in the past or in any other PieSync integration, you'll be able to skip this step and choose from your **CONNECTED ACCOUNTS**.

![](//images.ctfassets.net/f2ysq090txql/3MeUutuhKFNFup5wci8GKs/75e23550ea37ba036cbced2a2039fca4/screen-shot-2017-07-27-at-09-36-47.png)

## \[IF\] Supported Conditions/Filters

*   FIELDS
*   ALREADY EXISTING IN APP YOU SYNC WITH

![](//images.ctfassets.net/f2ysq090txql/7r59mWgNgpdDHspPD125kM/c73dc7ec71e83842116a8b7dc9052894/image.png)

## \[THEN\] Supported Actions

*   UPDATE FIELDS

![](//images.ctfassets.net/f2ysq090txql/24gecbFslQ66gUYxjCMZjJ/995cb7810983b38ffac7a3a4b3614b18/image.png)

## Default Field Mapping

Depending on the other app you're syncing with, you'll see a number of standard iCloud fields being mapped. For instance, a connection to Google Contacts will look something like this:

![](//images.ctfassets.net/f2ysq090txql/57C7okIgd5kASoeyugn4Ky/81489f83dde15e6f16383bb55595de1d/image.png)

<InfoBox>PieSync syncs the default name field(s) that come with the apps. Sometimes they have a different structure in both apps you connect. E.g. first and last names are separate in app A and joint in a single field in app B. In the background, PieSync joins first and last names together from app A to B and separates them again from app B to A. Our algorithm is smart about which part it updates in app B.</InfoBox>

## Customizable Field Mapping

Currently, iCloud does **not** support custom contact fields. However, you can map any additional standard fields that aren't included in the default mapping yet. Bear in mind a mapping between two fields can only exist if the types of fields are compatible.

![](//images.ctfassets.net/f2ysq090txql/YzGpXkRtGLwN4mVZzer28/3fa355a764807395b8bda80fcc14f4a2/screen-shot-2017-07-27-at-11-31-14.png)

More information on Customizable Field Mapping in other integrations [here](/help/features/new-customizable-field-mapping/). 

## Additional Options

### Syncing Unsubscribes/Deletions

**There are no supported iCloud integrations on the PieSync platform, that support our Unsubscribes/Deletions Sync.** 

<InfoBox>The availability to Sync Unsubscribes/Deletions is app and connection dependent. If the box (screenshots above) is not there to tick, it's simply not possible. We need to be able to detect unsubscribes/deletions on one side and at the same time be able to create add the tag 'PieSync Unsubscribes' or ‘PieSync Trash’ on the other side. More Information on Syncing Unsubscribes [here](/help/features/syncing-unsubscribes/) or on Deletions [here](/help/features/syncing-deletions/).</InfoBox>

<TipBox>Thanks to the feedback we have already received, we created a list of popular apps that we’re going to work on very soon. By [voting them up in our pipeline](http://www.piesync.com/connections/#vote), YOU decide which connectors we’ll release first. If you don’t see your app on the list or need any further help, drop us a line - support@piesync.com.  **Don't forget to read our** [**blog**](http://blog.piesync.com/) **for the latest in productivity, apps, and technology!**</TipBox>

With Apple s iCloud  you ll always have up to date versions of all your photos  notes  documents  contact lists  and more  The service keeps all your devices in sync  allowing you to share information between your computer and other mobile devices at…

How to set up specific apps, what rules are available and mapping overviews

Supported Apps

<Embed src="https://www.youtube.com/embed/mwH6sLjgIVg/" />  

By default, an iPhone will store contacts on iCloud, or, if you've opted out from iCloud, it will store them locally on your phone. How do you get these contacts synced up to other services? It all depends on where they are now! 

*   If your iPhone contacts are stored in iCloud, you can choose to [sync your contacts from iCloud directly to many of PieSync's other supported apps](http://www.piesync.com/icloud/).
*   If you're not using iCloud, you should consider moving your contacts to a cloud service, as only then will PieSync work.

**But even if your contacts are currently stored in iCloud**, and [PieSync supports iCloud](http://www.piesync.com/icloud/), you may want to make sure your iPhone uses Google Contacts instead, especially if the rest of your business runs on Google apps.

## Managing multiple contact lists on an iPhone

A quick way to find out which contacts are currently loaded up on your iPhone, is by going inside the **Contacts app**, or the **Phone app** of your iPhone.

By tapping the **Groups** icon on the top left, you'll understand that an iPhone is capable of visibly merging different databases into one single contact list.

While in some cases it is handy to have your iPhone consolidate contact lists, in most cases it actually leads to **confusion.** Because everything is neatly merged, there is no easy way to recognize in which cloud database a specific contact is being stored.![](//images.ctfassets.net/f2ysq090txql/3R930qCIp77bn5CBEqOTug/e4937fa14b75e0b5e8fda7df552698f1/image.gif)

  
<InfoBox>Where is your mom's contact stored? Is it in iCloud? Google Contacts? Your SIM card? Worse yet, is it in all three of them simultaneously? Your iPhone actually dedupes them & merges identical contacts visually!  
  
The idea is ultimately that your phone merely acts as a window into contacts databases, so we suggest you visit [contacts.google.com](http://contacts.google.com) or [icloud.com/contacts](https://www.icloud.com/contacts) respectively to see & manage these lists.</InfoBox>

## Where are your contacts stored?

So how does your iPhone manage contacts? This help article can't possibly cover all possible scenarios, but here's how you can easily find out how your iPhone is setup currently.  
  
Go to **Settings -> Contacts -> Accounts** to find out which services are allowed to manage/add contacts on your phone. In the example shown to the left, there are three accounts moving contacts into this iPhone:  

1.  iCloud
2.  Personal gmail.com
3.  G-suite-domain

It's very likely you will see something different on your phone: you may or may not have iCloud, you could have an [Outlook](http://www.piesync.com/outlook-office365/) account, and so on.

![](//images.ctfassets.net/f2ysq090txql/4dGQCrcQjhwMJIrw3KAawL/d3544012e3d0b59539ad6b96943bd33b/image.gif)

<InfoBox>**Did you know?** Connecting a Google account to an iPhone will **import** your Google Contacts. However, the contacts that you had on your phone before **are not moved to Google**. They remain stored on iCloud or on your phone! Follow these instructions to back up those contacts to Google.</InfoBox>

The next steps will help you consolidate your contacts into Google's ecosystem instead. **Wherever your contacts are,** with the [**Google Drive app**](https://itunes.apple.com/be/app/google-drive-secure-online-file-storage/id507874739), you can push your Contacts data from your iCloud or those that are locally stored  to the Google Drive and into Google Contacts.

## Move your iPhone Contacts to Google Contacts with the Google Drive app

1. [Download Google Drive](https://drive.app.goo.gl/?link=https://drive.google.com/_/backup/ios&ibi=com.google.Drive&ius=googledrive&isi=507874739) to your iPhone and sign in with your Google account. If you don’t have a Google Account, you can create one when you sign-in to Google Drive. Already have Google Drive? Make sure it’s up to date.  

![Install Google Drive Google Contacts iPhone](//images.ctfassets.net/f2ysq090txql/6q1Oh3EUTKzpAGTWVZEGEB/d5c95a281c8ee1566fda9cd877aaaaa7/image.jpeg)

2. Now it’s time to backup your content. Open Google Drive and go to the backup wizard in Menu > Settings > Backup. You can select which content you want to backup or simply backup everything. Then hit “Start”.

3. Sign-in to your Google Account on your iPhone.  

![](//images.ctfassets.net/f2ysq090txql/6jkNFu6BAaqQcxVkxn2jpi/fea21e5327c83dfab643d375e4aacbdd/image.jpeg)

4. Go to your iPhone settings and **make sure your default account is the selected** **Gmail account**.This ensures that new contacts are added to Google Contacts and can then be synced to your cloud apps such as your CRM.

<InfoBox>Don't forget to set up the "Default account" to be Google! Merely connecting a Google account isn't sufficient, you also need to make sure new contacts you create on your phone are immediately created inside Google via this setting.</InfoBox>

<Embed src="https://www.youtube.com/embed/VlMm4q1wIn0/" />


Where are your contacts stored   So how does your iPhone manage contacts  This help article can t possibly cover all possible scenarios  but here s how you can easily find out how your iPhone is setup currently       Go to Settings    Contacts    Acc…

Want to learn more?

Setting up your iPhone to sync with Google Contacts

## 5 quick steps to do before you hit "Sync!"

![](//images.ctfassets.net/f2ysq090txql/54ScpBCj0sW99qoJjUfpuR/86ae7b3b17adbd3463fd0bf62dc4f5d4/larry.gif)

<InfoBox>Hesitant to "Start syncing now" after you configured a sync?  
Follow these steps to gain peace of mind! </InfoBox>

**1) Pause other syncs to your apps**

Turn off or pause any existing integrations in parallel (other PieSyncs, Zapier, Fullcontact, etc). Leaving these syncs on can lead to unpredictable results. Check your CRM's account settings, you may already be syncing some data (one way).

**2) Back up your data**

In the next step, we'll give you some tips on cleaning up your data. That's why it's wise to make a backup first should you be too enthusiastic in cleaning contacts. [Google Contacts, Icloud, ContactsPlus save a temporal state of your Contacts so you can always go back to a state prior to a sync](/help/want-to-learn-more/revert-a-sync/). Have contacts on your phone? [Here's a checklist.](/help/faq/get-your-phone-contacts-in-sync/)

**3) Time to clean**

Delete contacts you won't ever need anymore. You may want to empty Google's ["Other Contacts" folder](https://support.google.com/mail/answer/1069522?hl=en&visit_id=1-636459121173695326-1876924094&rd=1) filled with legacy contacts. Make sure your source & target data is rid of duplicates. Use the “find & merge duplicates” features of Google/iCloud/Outlook or from your CRM. 

*   [Instructions for Google Contacts](https://support.google.com/mail/answer/1069522?hl=en) (+ [9 extra tips provided by FullContact](https://www.fullcontact.com/blog/clean-up-google-contacts/))
*   [Instructions for iCloud](https://support.apple.com/en-us/HT203565)
*   [Instructions for Outlook.com](http://ccm.net/faq/39487-outlook-com-how-to-remove-duplicate-contacts)
*   [Instructions for CRM, for example Pipedrive](https://www.google.com/search?q=dedupe+pipedrive+contacts)

Once the sync is started, you can continue performing these clean up operations. PieSync [can detect cleaning](/help/want-to-learn-more/cleaning-up-duplicates-in-your-crm/) up contacts.

**4) Do a sanity check**

Perform a human check on whether the find&merge duplicates did its job. Merge whichever duplicates that weren’t detected automatically, delete old contacts or old addresses. By default, PieSync will only sync contacts that have an e-mail address, which is what we then use on the other side of the sync to keep your contacts unique. 

**5) Run a test sync**

If you want to test PieSync on a limited dataset, you can apply some intelligent rules to narrow down the sync. 

<Embed src="//www.youtube.com/embed/Bk_OSkK-JvQ" />

  

*   For instance, adapt rules to only sync contacts with a specific dedicated test-tag, and have it update a specific field on the other side as extra proof. If you only tag one contact in your CRM with this very specific tag, only this contact will sync. The other contacts remain untouched.![](//images.ctfassets.net/f2ysq090txql/4H8IOtuSEcAwFFWpEMv4A4/4315bb78f5091ac100c72fcc71ac5f69/blob)
*   Don't have tags in your app? Consider creating a test contact with a dummy or test e-mail address and only leave this rule enabled. Works just as well. Just know that sometimes a dummy e-mail address won't get created inside your ESP client.
    
    ![](//images.ctfassets.net/f2ysq090txql/3B3AD2S36pvyK2G2UtmyfS/b460cd55b694b72ea77f9a1f4e57f04e/blob)
    
*   Furthermore, you can always disable rules to prevent contacts from being created into an environment where you want to avoid unexpected contacts from being pushed towards! 
    
    ![](//images.ctfassets.net/f2ysq090txql/2HCSnFK21Pn9hVNi3Q1yTV/99282c381394ca36cbfc1bc7e6e1e1d1/screen-flow.gif)
    

[What are you waiting for? Start syncing! ](/help/features/getting-started/)

<TipBox>Still in doubt? Feel free to [schedule a call](https://calendly.com/piesync) with our support team.</TipBox>

5 quick steps to do before you hit  Sync        1  Pause other syncs to your apps  Turn off or pause any existing integrations in parallel  other PieSyncs  Zapier  Fullcontact  etc   Leaving these syncs on can lead to unpredictable results  Check you…

Preparing your data for PieSync

<InfoBox>[](https://www.zoho.com)[](https://knowledge.hubspot.com/contacts-user-guide-v2/how-to-use-lifecycle-stages)Make sure you get the most of your syncs from and to Hubspot with these pro tips. Note that PieSync [supports both Hubspot CRM as well as Hubspot Marketing](https://www.piesync.com/hubspot) yet some of these may only apply to Hubspot CRM.</InfoBox>

## Pro tip #1: Hubspot on your phone

The [Hubspot mobile app](https://www.hubspot.com/products/mobile) is great and does a fine job at helping you navigate Hubspot when you are on the go. But the app does not continuously sync new contacts back & forth to the contact clouds that you hold dear... and it's those contact repositories that actually make sure your phone functions properly as a phone! 

When Hubspot leads & customers are not registered in your phone's contact list, your smartphone can't recognize you who's calling you. So that's why it's important to have Hubspot sync to Google, Outlook, or Icloud: to get true caller ID !

![Image result for iphone settings add account outlook google](//images.ctfassets.net/f2ysq090txql/xZ1BmgyN08A9P1v5FMGXX/a8e552ac2dbce416ec34ae80384bbff1/gmail-iphone-3.jpg_resize_620_2C542)

Businesses love to implement PieSync as their ultimate team contacts manager. Businesses choose to use Hubspot in conjunction with their contact repositories like Google Contacts or G Suite so they can have the Hubspot database live on their sales force's phones. With PieSync, go the extra mile by implementing special rules to add more information to your phone so you know where leads are coming from:

![](//images.ctfassets.net/f2ysq090txql/uA2ZiBxUd3M48aRCIlfJT/86952dc6d649a4fc2564f8ef2339bef3/image.png)

<InfoBox>Did you know? [Duplicates](/help/faq/how-are-my-contact-databases-matched-to-establish-the-sync/) (where the same contact is synced multiple times) are prevented because PieSync first checks to see if no similar contacts have been synced based on email addresses.  </InfoBox>

## Pro tip #2: Lead nurturing

PieSync helps integrate Hubspot to your other cloud to form a killer lead gen stack and sales machine. If you are using [HubSpot](/help/connector-apps/hubspot/) to score your leads ([how](https://blog.hubspot.com/marketing/lead-scoring-instructions)?) you can leverage this through PieSync, especially when using Hubspot alongside another CRM. 

In fact, for many scenarios like these, PieSync can help you streamline the marketing lead qualification process. We invite you to [get in touch](https://calendly.com/piesync) if you want to explore some options.

An example: when **a contact in HubSpot reaches a lead score greater than 5, then and only then sync the contact to the CRM**. This rule includes updating a custom field in Pipedrive I created to store the lead source. This helps to set up a separate view in Pipedrive for the sales staff to follow up on new leads and claim ownership of them. In the meantime, all cold leads stay in Hubspot, and are not polluting the CRM.

![](//images.ctfassets.net/f2ysq090txql/7Lx0fH8DGuod94Ztrb1NLw/f3339d045e9e5c9812b82a95835a621a/image.png)

<TipBox>**You can also** assign Marketing Qualified Leads directly to a dedicated Pipedrive sales rep. Instead of choosing "update lead origin" you would select "set Owner to" and choose your rep from the drop down menu.  </TipBox>

## Pro tip #3: Lifecycle stage automation

Hubspot gives marketeers true understanding of their audience and the impact of their actions... but it can only be so relevant if the data is there to back up the statements. The [lifecycle stage](https://knowledge.hubspot.com/contacts-user-guide-v2/how-to-use-lifecycle-stages) is an immensely important segmentation device for marketeers. 

Among many other insights, it helps understand the handoff between marketing and sales and how long it takes for a stranger to become a customer. But what if the deal process is being worked on in a different tool than Hubspot? Enter PieSync to sync across that information in real time, all the time.

 Have any open deals on a contact? Lifecycle stage goes to opportunity, as simply set by this rule in PieSync:  

![](//images.ctfassets.net/f2ysq090txql/27w5mZdrpyImvgEKWvIkos/486fb3f007b50407a8f0c6fc343df728/image.png)

When you actually close the deal, that means that contact should be recognized as a customer from here on out. This way marketing metrics are truly correct since they take information straight from the CRM, the true source :

![](//images.ctfassets.net/f2ysq090txql/5liQY46NDDDX1ImUMBkncM/24749858012716e601e68d9b20b6eb4b/image.png)

## Pro tip #4: Help in  GDPR compliance

In early 2018, Hubspot added a GDPR-like attribute to your dataset in Hubspot called "Legal basis for processing data". [This separate knowledge base article](/help/want-to-learn-more/gdpr-assistance-through-hubspot-pie-sync/), including a video, let's you in on some insider tips on how to leverage this new attribute through PieSync. 

![](//images.ctfassets.net/f2ysq090txql/6ctGD9hFPXnqSLqMSufetq/0e648217c977d3c67fe74386b0bd5d6f/image.png)

This rule also includes toggling on a custom checkbox that I created in Hubspot so that from within my Hubspot environment, I can easily plot whoever's data is present in which tool. 

## Pro tip #5: Opt in / Opt out & communication preferences

Chances are Hubspot is not the only app through which you foresee your customer communication:

*   a separate app for those individual transactional e-mails
*   your billing app also sends out e-mails
*   a mobile text app sends promotional sms's
*   _that one e-mailing app that your colleague would not give up_ when you introduced Hubspot in the business

Separate apps will all succeed at reaching out to your audience, but as long as they are a siloed app, they cannot keep  a single record of your customers communication preferences. When someone opts out from a newsletter through the unsubscribe link in the footer of an e-mail, it is still just stored inside that one e-mail marketing app that was responsible for this very newsletter. 

![](//images.ctfassets.net/f2ysq090txql/38xkX3U9Gw8dqaYYIkkgbP/fba5c05425588ad863b522137eeec773/image.png)

Keeping [GDPR](https://www.eugdpr.org/) in mind, syncing & storing opt-out preference on a centralized level is a must. If a customer unsubscribes in Mailchimp, that should trickle down into being unsubscribed for marketing in general. Hubspot is the ideal app to manage how you treat your customer across his or her entire journey. PieSync can help you in automating this, like this rule where being opted out in Hubspot has an effect on Hubspot, but also the other way around. 

![](//images.ctfassets.net/f2ysq090txql/2vaiclG8l84z9mcoTD3pRY/c571dbe562a95bfc8b4072702ae9fdc9/hubspot.gif)

## Pro tip #6: Sync website analytics

You're able to sync HubSpot's analytics to your CRM through [PieSync's customizable field mapping.](/help/features/new-customizable-field-mapping/) First, create the custom fields you need within your CRM (we use Zoho as an example). Include fields such as when did they last visit your website, and what was the last marketing e-mail they opened from you.

![](//images.ctfassets.net/f2ysq090txql/3wm8kfOLzwIjuT8tTQyyG8/74ed632de9b7d55992a9305723c04ab1/screen-flow.gif)

On the PieSync dashboard you can map those custom fields between HubSpot and your CRM, so that this information is synced to Zoho CRM from HubSpot. You only need to link these fields once, and you're all setup! 

![](//images.ctfassets.net/f2ysq090txql/1wgRvdKMRbiqDy6Rwr5sAy/30732095f27f7bd3e806550910188c66/hubspotfields.gif)

<InfoBox>Good to know: setting up a sync between HubSpot and your CRM **syncs historical website activity** too!</InfoBox>

Pro tip 1  Hubspot on your phone  The Hubspot mobile app is great and does a fine job at helping you navigate Hubspot when you are on the go  But the app does not continuously sync new contacts back   forth to the contact clouds that you hold dear   …

Intelligent syncing for Hubspot

<Embed src="//www.youtube.com/embed/mwH6sLjgIVg" />

<InfoBox>Your phone merely acts as a window into contacts databases, so we suggest you visit [contacts.google.com](http://contacts.google.com/) / [iCloud.com/contacts](https://www.icloud.com/contacts)  / [outlook.com](http://outlook.live.com/owa/) respectively to see & manage your phone's contact lists on your computer. </InfoBox>

<WarningBox>**First step**: back up & pause other syncs!</WarningBox>

1) **Export** contacts from your various accounts - this could serve as your **backup** should you make a mistake in cleaning contacts.

2) **Turn off** or **pause** any existing integrations in parallel (PieSync, Zapier, Fullcontact, etc). Leaving syncs on will interfere with cleaning in the next step!

<WarningBox>**Second step**: time to clean!</WarningBox>

3) Use the “**find & merge duplicates**” features of Google/iCloud/Outlook

*   [Instructions for Google Contacts](https://support.google.com/mail/answer/1069522?hl=en)
*   [Instructions for iCloud](https://support.apple.com/en-us/HT203565)
*   [Instructions for Outlook.com](http://ccm.net/faq/39487-outlook-com-how-to-remove-duplicate-contacts)
*   [Instructions for CRM, for example Pipedrive](https://www.google.com/search?q=dedupe+pipedrive+contacts)

4) **Manually review your contacts** and merge those duplicates that weren’t detected automatically, delete old contacts or old addresses.

<WarningBox>**Third step:** start syncing!</WarningBox>
    
5) Consider designating one account as your **master central database** for contacts. Your phone should be able to read from, and store new contacts to this account. [How to do this?](/help/want-to-learn-more/setting-up-your-iphone-to-sync-with-google-contacts/)

You are now **ready to set up** one or more syncs through PieSync. [Get started](/help/features/getting-started/)!

1  Export contacts from your various accounts   this could serve as your backup should you make a mistake in cleaning contacts   2  Turn off or pause any existing integrations in parallel  PieSync  Zapier  Fullcontact  etc   Leaving syncs on will int…

Get personalized help for all kinds of errors as well as unexpected behavior in your syncs

Prepare your phone contacts to remote control your apps

It is not possible to revert a sync executed by PieSync, yet certain apps take constant snapshots of the contact database, so even if you forgot to take a [backup of your data,](/help/want-to-learn-more/preparing-your-data/) you can still go back in time and restore the database you had.

<WarningBox>**ONLY FOLLOW THE INSTRUCTIONS BELOW IF YOUR SYNCS ARE TURNED OFF**</WarningBox>

### Google Contacts

1.  Turn off your active syncs - and remove the connection all together if you plan on setting up this connection again.
2.  Go to [Google Contacts](https://contacts.google.com), log into the right account, and hit **More > Undo Changes** on the left and choose to go back to an earlier point in time, nearest to setting up the sync.

![](//images.ctfassets.net/f2ysq090txql/3UgjfOAOYoK2VHY2lXw6sX/18aea85f13141c6c3cc7f8b64cfa70b0/image.png)

### Apple iCloud

1.  Turn off your active syncs - and remove the connection all together if you plan on setting up this connection again.
2.  Go to your [iCloud settings](https://www.icloud.com/#settings) and choose to restore contacts at the bottom of this page.

![](//images.ctfassets.net/f2ysq090txql/4EvvMr3Gyaf0PwK653Ama0/8290a6ac98fed1ee69bfd06eb0a27e7d/image.png)

### Contacts+

1.  Turn off your active syncs - and remove the connection all together if you plan on setting up this connection again.
2.  Go to your [settings](https://app.contactsplus.com/backups) and restore a backup.

![](//images.ctfassets.net/f2ysq090txql/6T7oHwSCefJb0LKpWqRhbB/662c3090253d4cd1584269129dce050a/image.png)

### Other apps - delete contacts _added_ through the sync

1.  Turn off your active syncs - and remove the connection all together if you plan on setting up this connection again.
2.  While not available in all apps - you should be able to run a query identifying contacts **created through PieSync**. Set up a filter through a timestamp approximating when you turned on the sync and delete the contacts.  
      
    The following example is from Pipedrive CRM, for a sync that was executed on 2nd September. A similar approach should be available for other CRM's too.
    
    ![](//images.ctfassets.net/f2ysq090txql/HVLrI7fnP4NhCQINp2NWZ/b19d9f63c05df81f99a2da7dd58bbfe2/image.png)
    

Note - this method is not fail proof. A query on "create time" will of course also identify false positives - contacts that were added but not by PieSync. Some CRM's allow you to filter on Source instead of timestamp, which is more accurate. Example - FollowUpBoss

![](//images.ctfassets.net/f2ysq090txql/3ajpgc8NefIa7ZWG8dX7A0/9dff0d77be8f907d32ed42a2de70a42f/image.png)

Unfortunately, neither method will identify contacts that already existed in your CRM, yet were modified by the sync.

It is not possible to revert a sync executed by PieSync  yet certain apps take constant snapshots of the contact database  so even if you forgot to take a backup of your data  you can still go back in time and restore the database you had      Google…

Reverting a contacts database

ringcentral

RingCentral

[RingCentral](https://www.ringcentral.com/small-business/blog/why-contact-synchronization-is-the-key-to-effective-customer-communication/ "RingCentral blog post") is a business communications platform delivering quality services such as voice, fax, text and conferencing. Scalable to fit any type and size of business and easily manageable make this a versatile tool working across different locations and devices!


<InfoBox>[GETTING STARTED GUIDE](/help/features/getting-started/): How to set up a new connection? </InfoBox>

<InfoBox>[**ALL FEATURES EXPLAINED**](/help/features): **All our features/functionality explained in detail - no app-specifics.** </InfoBox>

**RingCentral** is a business communications platform delivering quality services such as voice, fax, text and conferencing. Scalable to fit any type and size of business and easily manageable make this a versatile tool working across different locations and devices!

Watch an [example video on a RingCentral connection](https://www.youtube.com/watch?v=PaFlzPZ4Z_Q) to Clio - setting it up for any other app is identical.

<Embed src="https://www.youtube.com/embed/PaFlzPZ4Z_Q" />

**Below you'll find detailed information, specifically for RingCentral integrations:**

#### Supported RingCentral Integrations

<Widget src="https://cdn.piesync.com/widget.js" left="ringcentral" />

### Authorize RingCentral

To connect RingCentral, we simply ask your login details, the RingCentral extension of your choice and of course, your permission. 

<WarningBox>In order to use RingCentral, your user needs to have the **'Third-Party Apps Access' permission in your role**. Note that this is part of the 'Custom app development and deployment' feature which is only available in the Premium 2-19 and Enterprise plans. More information [here](https://www.ringcentral.com/office/plansandpricing.html).  
</WarningBox>

![](//images.ctfassets.net/f2ysq090txql/ClbeSRMDfz3FAAeCGnMEN/cdbf206e3a39706baba2a602af8540ad/screen-shot-2018-06-19-at-09-37-26-png)

![](//images.ctfassets.net/f2ysq090txql/2NhYZxMXDeMXsjEg7JZcpL/785bf0fee687ab4b9c4399612eb2a5a0/image.png)

If you already authorized RingCentral account(s) in the past or  

#### \[IF\] Supported Filters/Conditions

*   FIELD VALUES
*   ALREADY EXISTING IN APP YOU SYNC WITH

#### \[THEN\] Supported Actions

*   UPDATING FIELD VALUES

![](//images.ctfassets.net/f2ysq090txql/oKqtNZVo7Pn4e3XABh3ng/3567ac9b511de14d5fdc9476b7bf94ba/image.png)

![](//images.ctfassets.net/f2ysq090txql/3TZElEZVOLmGeJwT4BxfSv/d4033ff813d382e1e2e87330d87356ab/image.png)

#### Default Field Mapping

Depending on the other app you're syncing with, you'll see a number of standard RingCentral fields being mapped by default. For instance, in a connection with Google Contacts, the default field mapping looks like this:

![](//images.ctfassets.net/f2ysq090txql/lYME9gbmMUQP3D5EJiU3W/1f00df53bcb6ac715c5b37dc4e912ee5/image.png)

<InfoBox>PieSync syncs the default name field(s) that come with the apps. Sometimes they have a different structure in both apps you connect. E.g. first and last names are separate in app A and joint in one field in app B. In the background, PieSync joins first and last names together from app A to B and separates them again from app B to A. Our algorithm is smart about which part it updates in app B.</InfoBox>

#### Customizable Field Mapping

For now, we **don't support** RingCentral customizable contact fields. Therefore, you can only custom map any additional standard fields that aren't included in the default mapping yet. Bear in mind a mapping between two fields can only exist if the types of fields are compatible, and the particular compatibility will determine the direction of the mapping as well. More information on Customizable Field Mapping [here](/help/features/new-customizable-field-mapping/).

![](//images.ctfassets.net/f2ysq090txql/3OuUl1YEN17B5tniAMIZjw/166698298e6b61fba58e301fc8dfdef6/image.png)

### Using just the RingCentral mobile app?

<InfoBox>Syncing contacts **into the RingCentral personal contacts directory** is only required if your RingCentral device cannot read into any other database, e.g. using an office VoIP phone. If you are using just the mobile app, you can have a simpler (and cheaper) sync!</InfoBox>

When you are using RingCentral through its [mobile app](https://www.ringcentral.com/pro/features/rcmobile/app_android.html) exclusively, you don't need to activate the [first rule](/help/features/multiple-rules/) that is responsible to move contacts into RingCentral.

The RC app can just read directly into your phone's database (which is [Google](/help/connector-apps/google-contacts/), [Outlook](/help/connector-apps/outlook-office365/) or [iCloud](/help/connector-apps/icloud/)). It includes these contacts in the heading "Personal contacts". By that logic, RingCentral doesn't need its own database populated through a sync with contacts - that would simply not be required.

Incoming RingCentral calls get proper caller-id treatment by scanning through your own phone's database.

Of course make sure you do ensure your phone is [properly setup](/help/faq/get-your-phone-contacts-in-sync/), so that you are certain that the RingCentral app shows the right contacts.

![](//images.ctfassets.net/f2ysq090txql/1SljtHioAYcPLCistqaO93/eae5f966945a281ed365ea6d17e4eb5e/image.png)

Somewhat confusingly, when you list RingCentral's "personal contacts" in the app, it shows not only your phone's contacts, but also includes whatever contacts you did create inside of RingCentral directly.

That's the reason you do want to keep the other sync rule activated which takes RingCentral contacts and moves them into your other app. This will not only sync all contacts that you previously had added into RingCentral to your other app, moving forward it will also do the same.

When you choose to add a contact (through the call log e.g.) in RingCentral, it gets added as a RingCentral contact only, and that's where this sync will help to move the contact also to the rest of your stack.

<TipBox>Thanks to the feedback we have already received, we created a list of popular apps that we’re going to work on very soon. By [voting them up in our pipeline](http://www.piesync.com/connections/#vote), YOU decide which connectors we’ll release first. If you don’t see your app on the list or need any further help, drop us a line - support@piesync.com. **Don't forget to read our** [**blog**](http://blog.piesync.com/) **for the latest in productivity, apps, and technology!** </TipBox>

RingCentral is a business communications platform delivering quality services such as voice  fax  text and conferencing  Scalable to fit any type and size of business and easily manageable make this a versatile tool working across different locations…

## How does a contact end up in the "failed to sync" section?

It's very common for applications to have required fields upon adding new contacts. When PieSync is trying to sync a contact from app A to app B, but in app A, it lacks certain values that are required in app B, the contact will be rejected by app B. In such case, it will show in the "failed to sync" section.

<InfoBox>PieSync can't circumvent application required fields.</InfoBox>

## How can I recognise these?

Just below the 3 main categories (in sync, excluded and duplicates), there's a failed contact section, listing all the contacts, based on their respective failure reason.

![](//images.ctfassets.net/f2ysq090txql/7k9MEOIrVP0GbOyZw7bLCu/b4043fe1b45cb7f875977b4b1d4d59ad/screen-shot-2020-02-17-at-14-44-37.png)

<TipBox>You can click each subcategory to view the full list.</TipBox>

Within each subcategory, you can click each contact for more details:

![](//images.ctfassets.net/f2ysq090txql/3uChdyW0i6L3S0zPlBHQi8/d928e15ea37dec99479920518338076e/screen-shot-2020-02-17-at-13-57-48.png)

## How to fix a contact failing to sync?

<TipBox>As explained in the first part, syncing failure can occur because of various reasons. In general, this will be because one of the apps has certain required fields when creating new contacts. So in order to make sure these contacts can be created, the required fields will need to be updated correctly **in the app itself**. This is **not** something which can be fixed from inside PieSync.</TipBox>

1.  Enter the contact record in the app where the contact is available.
2.  Add / amend the particular field that is required for the contact be synced and save your changes.
3.  PieSync will automatically picks up this change and sync the contact during the next scan (every 4-5 minutes).

## Some examples

The case below shows the contacts from iCloud cannot be synced to the other app - KW Command - because certain app requirements are not being met, namely:

1.  The contact does not have a first name
2.  The phone number field contains an invalid phone number

![](//images.ctfassets.net/f2ysq090txql/2uONmYx6CZTguawmYbpNOK/7e69234130531d5fd705efb0e3340880/screen-shot-2020-02-06-at-16-04-10.png)

In order to get these contacts included in the sync, we have to make sure the corresponding requirements are being met:

1.  We'll need to update 20 contacts in iCloud by giving them a first name
2.  We'll need to check 8 contacts in iCloud, since they appear to have an invalid phone number

### How to get this fixed

1.  To see the actual contacts which fail to sync, simply click on one of the failure reasons. A list will then appear of all contacts failing to sync because of this particular reason, as can be seen on the following screenshot:

![](//images.ctfassets.net/f2ysq090txql/36WaV8xJkQfS2SSpnD5vr8/aee6e720540fd8798d391ec0a1c9a8b5/screen-shot-2020-02-06-at-17-42-44.png)

As you can see, these contacts only have an email address provided and no actual name. If we log into iCloud and update the first name of each contact, they will then be synced to KW Command.

Failure reason number 1 solved!

2.  For the invalid phone number, we have two options: Either the provided phone number actually is invalid. In this case you'll just have to update the number with the correct information. If the provided phone number is correct, the problem will likely be linked to the way the number is formatted.

<WarningBox>Many apps - including KW Command - require phone numbers to be filled in according to the **E.164 international standards** for phone numbers.</WarningBox>

**E.164** phone numbers are formatted as follows:

\[+\] \[country code\] \[subscriber number including area code\] and can have a maximum of fifteen digits.

<InfoBox>E.g. the US phone number _(123) 456 – 7890_ should be formatted as  
**+1 (123) 456 – 7890**</InfoBox>

Let's say your uncle Bill is saved in your phone, but not with an international phone number format. He would therefore appear as a failed contact just like the example above. If you click on the failure reason and select uncle Bill in the list of failed contacts, you will get the following screen:

![](//images.ctfassets.net/f2ysq090txql/2FOHiF3nSE7TvOOnjdp798/b3cd19c855d9b8630368017e57752b95/health-error.png)

In this case, you'd need to go to your iCloud contacts and update uncle Bill's phone number according to international standards. He will then be synced, along with all your other contacts, into the receiving app.

Failure number 2: solved.

How does a contact end up in the  failed to sync  section   It s very common for applications to have required fields upon adding new contacts  When PieSync is trying to sync a contact from app A to app B  but in app A  it lacks certain values that a…

The essentials of setting up a two-way or one-way sync between your apps.

Getting started

Health: Failing to sync

  

1.  In the PieSync dashboard, choose Google Contacts and FollowUpBoss 
    
    ![](//images.ctfassets.net/f2ysq090txql/77GEHmNqm9IwomNYTtpNt7/52610a59c28801418a73f6e3efb301e1/choose-apps.jpeg)
2.  Authorize your apps. 
    
    ![](//images.ctfassets.net/f2ysq090txql/4jCFAqiyT3l4VGMMY6I6dD/8acaf6cbf6e38a925718fb40bb70c7dd/screen-shot-2017-10-11-at-10-59-27.png)
3.  FollowUpBoss requires an "API Key" to be authorized. You can find this key in FollowUpBoss when you go to your Admin (top menu) then 'More' and select 'API' from the dropdown menu 
    
    ![](//images.ctfassets.net/f2ysq090txql/3aGOhqq2Ya1vM4PoEcVKfp/d52e2a54599bc4c01120f8e0134cacc9/screen-shot-2017-10-11-at-11-07-09.png)
4.  Configure your sync. A two-way real time sync requires two rules which are preconfigured for you.  They read "IF a contact is in Google Contacts THEN sync the contact between Google Contacts and FollowUpBoss" and "IF a contact is in FollowUpBoss THEN sync the contact between Google Contacts and FollowUpBoss" this means all contacts in Google Contacts will be synced over to FollowUpBoss and all contacts in FollowUpBoss will be synced over to Google Contacts. 
    
    ![](//images.ctfassets.net/f2ysq090txql/7L6ry7i740sL4YUkJX60pX/58e96c67d6efd756ce719adc6a705c05/pasted-image-at-2017-10-11-11-28-am.png)
5.  A lot of people don't want to sync all contacts, or they want to segment the contacts into lists or groups. This can be done by configuring rules. For instance, you can filter your contacts based on their stage in FollowUpBoss.  Perhaps you want to segment contacts who have hit the stage Buyers in FollowUpBoss into a Group called "Buyers" in Google Contacts (you will need to create this group in Google Contacts if you don't already have one). Create a rule that reads "IF a contact is in FollowUpBoss and Stage equals Buyer THEN sync the contact between Google Contacts and FollowUpBoss and add to Group Buyers" At the bottom of this rule activate the toggle which reads "Undo if contact Stage does not equal Buyer, then remove from Group Buyers in Google Contacts". This will ensure your list is kept up to date.   
      
      
    
    ![](//images.ctfassets.net/f2ysq090txql/63rgftXTcNJ2fLPKo12Yxy/2767ebf70041b8ff01a06b18778ac54d/buyers-rule.gif)
6.  If you delete contacts in FollowUpBoss or in Google Contacts, PieSync will add the tag "PieSync Trash" to the contact so that you can delete them in app. Ensure that you have ticked both boxes under "Sync deletions".
    
    ![](//images.ctfassets.net/f2ysq090txql/6I9fAONYPoX1AnqttjkfWv/21415d3db36ace8ab42f23d4e066dd2b/checkingboxes.gif)

1   In the PieSync dashboard  choose Google Contacts and FollowUpBoss            2   Authorize your apps             3   FollowUpBoss requires an  API Key  to be authorized  You can find this key in FollowUpBoss when you go to your Admin  top menu  t…

Popular sync combinations

FollowUpBoss and Google Contacts

mautic

Mautic

Mautic offers an open marketing cloud, enabling companies to connect all their digital properties and channels into a seamless customer experience. Engage your leads through social media marketing, track your contacts, send personalized emails, build forms, create campaigns, and use detailed feedback to grow your business.



<InfoBox>[**GETTING STARTED GUIDE**](/help/features/getting-started/)**: How to set up a new connection?**</InfoBox>

<InfoBox>[**ALL FEATURES EXPLAINED**](/help/features): **All our features/functionality explained in detail - no app-specifics.**</InfoBox>

**Mautic Cloud** offers an open marketing cloud, enabling companies to connect all their digital properties and channels into a seamless customer experience. Engage your leads through social media marketing, track your contacts, send personalized emails, build forms, create campaigns, and use detailed feedback to grow your business.

**Below you'll find detailed information, specifically for Mautic Cloud integrations:**

## Supported Mautic Cloud Integrations

<Widget src="https://cdn.piesync.com/widget.js" left="mautic" />

## Authorizing Mautic Cloud

To authorize, we need your Mautic Domain, Username and Password.

<TipBox>We also support self-hosted Mautic deployments.</TipBox>

![](//images.ctfassets.net/f2ysq090txql/2CTDPBN0JLai7IgMTBuvvt/3cdbf8120cd68b7bc4ac47cbf6ee68e6/screenshot-2019-06-12-at-08-38-05.png)

![](//images.ctfassets.net/f2ysq090txql/3LDNtLbnDy1CMBgTdp18Py/c40846fa100634b75d30ce2f76f9cb6e/screenshot-2019-06-12-at-08-38-16.png)

<TipBox>The terms and conditions with regards to self-hosted apps can be found [here](/help/account/self-hosted-applications-terms-conditions/).</TipBox>

If you already authorized Mautic Cloud account(s) in the past or in any other PieSync integration, you'll be able to skip the first part of the authorization and choose from your **CONNECTED ACCOUNTS**.

![](//images.ctfassets.net/f2ysq090txql/1LGOIk0YR8SciKb8Oa0lBP/8c3017283df0a9f868af81d67cc19732/screen-shot-2019-01-09-at-10-50-19.png)

## \[IF\] Supported Conditions/Filters

*   Has Tag
*   Is set to / not set to "Do Not Contact"
*   Attribution
*   Owned by
*   Points
*   Stage
*   Field values (_INCLUDING CUSTOM FIELDS_)
*   Already existing in the app you sync with

![](//images.ctfassets.net/f2ysq090txql/35xLDq5EbQ3iserL0G58Jo/b376e403000a1bdd15b5843f1aef99ca/screen-shot-2019-01-09-at-10-57-27.png)

## \[THEN\] Supported Actions

*   Add / Remove Tag
*   Set Owner to
*   Update Attribution
*   Update Points
*   Update Stage
*   Updating field values (_INCLUDING CUSTOM FIELDS_)

![](//images.ctfassets.net/f2ysq090txql/6VDeC8kv8yFpl9zUnaCQNs/f0af81b46cc6a36846a5eb01a7e38868/screen-shot-2019-01-09-at-10-57-43.png)

## Default Field Mapping

Depending on the other app you're syncing with, you'll see a number of standard Mautic Cloud fields being mapped by default. For instance, in a connection with Google Contacts, the default field mapping looks like this:

![](//images.ctfassets.net/f2ysq090txql/mbXZzUK1vPZMg8oadTBGf/de41fc5bd8ce9736bc7f348a6f978337/screen-shot-2019-01-09-at-10-57-56.png)

<InfoBox>PieSync syncs the default name field(s) that come with the apps. Sometimes they have a different structure in both apps you connect. E.g. first and last names are separate in app A and joint in a single field in app B. In the background, PieSync joins first and last names together from app A to B and separates them again from app B to A. Our algorithm is smart about which part it updates in app B.</InfoBox>

## Customizable Field Mapping

You can custom map your Mautic Cloud Custom Fields and any additional standard fields that aren't included in the default mapping yet. Bear in mind a mapping between two fields can only exist if the types of fields are compatible, and the particular compatibility will determine the direction of the mapping as well. More information on Customizable Field Mapping [here](/help/features/new-customizable-field-mapping/).

![](//images.ctfassets.net/f2ysq090txql/30lg3oyMkGt04ayP5laes8/ee1189ec200316895b31acae3678b7fd/screen-shot-2019-01-09-at-10-58-09.png)

## Additional Options

### Syncing Deletions

Currently, there are no Mautic Cloud integrations on the PieSync platform that support our [deletions sync](/help/features/syncing-deletions/).

### Syncing Unsubscribes

Currently, there are no Mautic Cloud integrations on the PieSync platform that support our [unsubscribes sync](/help/features/syncing-unsubscribes/).

<InfoBox>The availability to Sync Unsubscribes/Deletions is app and connection dependent. If the box is not there to tick, it's simply not possible. We need to be able to detect unsubscribes/deletions on one side and at the same time be able to create add the tag 'PieSync Unsubscribes' or ‘PieSync Trash’ on the other side. More Information on Syncing Unsubscribes [here](/help/features/syncing-unsubscribes/) or on Deletions [here](/help/features/syncing-deletions/).</InfoBox>

<TipBox>Thanks to the feedback we have already received, we created a list of popular apps that we’re going to work on very soon. By  [voting them up in our pipeline](http://www.piesync.com/connections/#vote), YOU decide which connectors we’ll release first. If you don’t see your app on the list or need any further help, drop us a line - [support@piesync.com](mailto:support@piesync.com).  **Don't forget to read our** [**blog**](http://blog.piesync.com/) **for the latest in productivity, apps, and technology!**</TipBox>

Mautic Cloud offers an open marketing cloud  enabling companies to connect all their digital properties and channels into a seamless customer experience  Engage your leads through social media marketing  track your contacts  send personalized emails …

Mautic Cloud

actpremium

Act! Premium

Act! Premium Cloud makes every interaction count with quick, organized access to highly personalized customer details, so it’s easy to build relationships that last.  This all-in-one CRM gives you instant access to your customer information anywhere in the world and from all of your devices. You can also establish eCommerce Connections and much more.

<InfoBox>[**GETTING STARTED GUIDE**](/help/features/getting-started/)**: How to set up a new connection?**</InfoBox>

<InfoBox>[**ALL FEATURES EXPLAINED**](/help/features): **All our features/functionality explained in detail - no app-specifics.**</InfoBox>

**Act! Premium Cloud** makes every interaction count with quick, organized access to highly personalized customer details, so it’s easy to build relationships that last. This all-in-one CRM tool gives you instant access to your customer information anywhere in the world and from all of your devices. You can also establish eCommerce Connections and much more.

<Embed src="//www.youtube.com/embed/13y4dc-G1tw" />

**Below you'll find detailed information, specifically for Act! Premium Cloud integrations:**

## Supported Act! Premium Cloud Integrations

<Widget src="https://cdn.piesync.com/widget.js" left="actpremium" />

## Authorizing Act! Premium Cloud

**To authorise, simply follow the steps as described below and make sure you meet the requirements to be able to sync. We need your domain, customer name, database name, database username and password.** 

![](//images.ctfassets.net/f2ysq090txql/7tv08T3K9dbLLd0eVNiXZO/5f377ebf5b5d14eae88895701f17f5fe/screen-shot-2018-04-04-at-09.34.37.png)

![](//images.ctfassets.net/f2ysq090txql/6hPGoZRMu3Kt9xAc8tFp8t/97eaf7ab7f4f6518ec0b8d8f34023f5e/screen-shot-2018-04-04-at-09.34.49.png)

If you already authorized Act! Premium Cloud account(s) in the past or in any other PieSync integration, you'll be able to skip the first part of the authorization and choose from your **CONNECTED ACCOUNTS**.

![](//images.ctfassets.net/f2ysq090txql/1Jj4Wn7tfKAbs20s9bjJOy/81be09bd789252303e889692346799bf/screen-shot-2017-11-14-at-13-59-32.png)

## Choose your contact type

Distinguish between Companies and Contacts before proceeding to the configuration page.

![](//images.ctfassets.net/f2ysq090txql/3P7gPmEGfvEUiniNncn20Q/32bdc1dbd9fa83394d80b8ec4421430f/screen-shot-2019-11-18-at-10-44-14.png)

\- Learn about our contact sync below.

\- More in-depth info about our Company to Company sync can be found [here](/help/faq/can-i-sync-company-account-information/).

## \[IF\] Supported Conditions/Filters

*   IS A USER
*   IS NO USER
*   FIELD VALUES (_INCLUDING CUSTOM FIELDS_)
*   ALREADY EXISTING IN APP YOU SYNC WITH 

![](//images.ctfassets.net/f2ysq090txql/2riKFeF73EKFfCJSqSZucI/f5ffcec8dca021d7050711db0cc8faab/image.png)

## \[THEN\] Supported Actions

*   UPDATING FIELD VALUES (_INCLUDING CUSTOM FIELDS_)

![](//images.ctfassets.net/f2ysq090txql/DS3nu4bnYabi4Xf9cPQU0/a7e1823b441e1030d68e5fca6e692f93/image.png)

## Default Field Mapping

Depending on the other app you're syncing with, you'll see a number of standard Act! Premium Cloud fields being mapped by default. For instance, in a connection with Google Contacts, the default field mapping looks like this:

![](//images.ctfassets.net/f2ysq090txql/4tJWC1Mv5Da5l8s1hJdHmh/1d8fec96753142478cd6b3b3507a3d48/image.png)

<InfoBox>PieSync syncs the default name field(s) that come with the apps. Sometimes they have a different structure in both apps you connect. E.g. first and last names are separate in app A and joint in a single field in app B. In the background, PieSync joins first and last names together from app A to B and separates them again from app B to A. Our algorithm is smart about which part it updates in app B.</InfoBox>

## Customizable Field Mapping

You can custom map your Act! Premium Cloud Custom Fields and any additional standard fields that aren't included in the default mapping yet. Bear in mind a mapping between two fields can only exist if the types of fields are compatible, and the particular compatibility will determine the direction of the mapping as well. More information on Customizable Field Mapping [here](/help/features/new-customizable-field-mapping/).

![](//images.ctfassets.net/f2ysq090txql/78PJP5rUexogTzHvC4oWaW/2d6a5ff320ac89fe393f979d2cdef945/image.png)

## Additional Options

### Syncing Deletions

Currently, there are no Act! Premium Cloud integrations on the PieSync platform that support our [deletions sync](/help/features/syncing-deletions/).

### Syncing Unsubscribes

Currently, there are no Act! Premium Cloud integrations on the PieSync platform that support our [unsubscribes sync](/help/features/syncing-unsubscribes/).

<InfoBox>The availability to Sync Unsubscribes/Deletions is app and connection dependent. If the box (screenshots above) is not there to tick, it's simply not possible. We need to be able to detect unsubscribes/deletions on one side and at the same time be able to create add the tag 'PieSync Unsubscribes' or ‘PieSync Trash’ on the other side. More Information on Syncing Unsubscribes [here](/help/features/syncing-unsubscribes/) or on Deletions [here](/help/features/syncing-deletions/).</InfoBox>

<TipBox>Thanks to the feedback we have already received, we created a list of popular apps that we’re going to work on very soon. By [voting them up in our pipeline](http://www.piesync.com/connections/#vote), YOU decide which connectors we’ll release first. If you don’t see your app on the list or need any further help, drop us a line - [support@piesync.com](mailto:support@piesync.com).  **Don't forget to read our** [**blog**](http://blog.piesync.com/) **for the latest in productivity, apps, and technology!**</TipBox>

Act  Premium Cloud makes every interaction count with quick  organized access to highly personalized customer details  so it s easy to build relationships that last  This all in one CRM tool gives you instant access to your customer information anywh…

Act! Premium Cloud

DD-roundel-512x512

dotdigital Engagement Cloud

dotdigital’s Engagement Cloud is the platform of choice for businesses seeking to engage customers across all touchpoints. The platform’s features empower 4,000+ brands across 150 countries to acquire, convert, and retain customers.
 

<InfoBox>**[GETTING STARTED GUIDE](/help/features/getting-started/): How to set up a new connection?** </InfoBox>

<InfoBox>[**ALL FEATURES EXPLAINED**](/help/features): **All our features/functionality explained in detail - no app-specifics.** </InfoBox>

**dotdigital Engagement Cloud** helps you to create and track personalized, segmented and optimized email marketing campaigns. Import mailing lists, web forms, data third-party sites and apps, as well as website and purchase behavior. dotdigital Engagement Cloud helps to segment customer lists and send automated, triggered emails based on events, purchase history and much more!

## Supported dotdigital Engagement Cloud Integrations

<Widget src="https://cdn.piesync.com/widget.js" left="dotmailer" />

## Authorizing dotdigital Engagement Cloud

To authorize dotdigital Engagement Cloud you will need to put in your API username and API password in the pop-up window that appears. Then, in a second step, you choose the address book in dotdigital Engagement Cloud you would like to synchronize the contacts of. 

![](//images.ctfassets.net/f2ysq090txql/5qAPebBYznTrqtBTCpbI3E/255d1833bbcafa618509886d6caefc39/image.gif)

<InfoBox>The API Username & API password can be found in your **dotdigital Engagement Cloud** access settings  
</InfoBox>

![](//images.ctfassets.net/f2ysq090txql/4RlIAPtcrDtojMd7ykQrCd/c8602045264d43d016e3830c54797adc/image.gif)

If you already authorized your dotdigital Engagement Cloud addressbook in the past or in any other PieSync integration, you'll be able to skip this step and immediately choose from your **CONNECTED ACCOUNTS**.

## \[IF\] Supported Conditions/Filters

<InfoBox>At the moment we will only be able to read into the 'Subscribed contacts' and not the 'Unsubscribed' or 'Suppressed' contacts. </InfoBox>

You can synchronize dotdigital Engagement Cloud subscribers or information stored inside those subscribers out of dotdigital Engagement Cloud to your other application. By default, anyone in the addressbook will be the subject of a sync. However, you can choose to limit the sync by selecting a subset through a filter.

*   On the condition if already exists in the other application you are syncing to
*   Any of the default fields
*   Any of the custom fields you have setup

![](//images.ctfassets.net/f2ysq090txql/2hoxKMBJMSfLq7rxTkOMaL/851ae7fec3e44804b2520d211d21760e/screenshot-2019-05-09-at-11-41-49.png)

## \[THEN\] Supported Actions

In the event that you synchronize contacts into dotdigital Engagement Cloud, you can choose to have an action performed alongside the synchronization, which is to update the fields present on the subscriber, including custom fields.

![](//images.ctfassets.net/f2ysq090txql/6JSfyvtQSeWol7Zz2rfCO2/fb72f31ae0bb16724213afb58942c91b/screenshot-2019-05-09-at-11-42-19.png)

## Default Field Mapping

By default, you will not see many fields that have been mapped, other than Email & Name. These are mapped by default - you cannot change this as this is required. See below an example, showing a connection with ZohoCRM.

![](//images.ctfassets.net/f2ysq090txql/4cj7idemNBbVnIAICEuVbF/9ff2f0604c317cff931fa27366ceb0c9/screenshot-2019-05-09-at-11-35-35.png)

## Customizable Field Mapping

<TipBox>Because there are very little default fields in a sync with **dotdigital Engagement Cloud,** you can and should custom map your custom fields to corresponding fields in the other app.</TipBox>

Bear in mind a mapping between two fields can only exist if the types of fields are compatible. More information on Customizable Field Mapping [here](/help/features/new-customizable-field-mapping/). 

![](//images.ctfassets.net/f2ysq090txql/30gFhl4cPIyJQVrdaiO09Y/2e651ff9181017c5342249af383b4dfd/screenshot-2019-05-09-at-11-38-57.png)

## Additional Options

### Syncing Unsubscribes/Deletions

Syncing unsubscribes is possible through the use of our IF/THEN rules as seen on the image below.  

![](//images.ctfassets.net/f2ysq090txql/4gjQCSI3XUwtzItp8ynm8O/cd90be422b552bf276a9fef4fd8eaee2/screenshot-2019-05-09-at-11-39-28.png)

<InfoBox>Thanks to the feedback we have already received, we created a list of popular apps that we’re going to work on very soon. By [voting them up in our pipeline](http://www.piesync.com/connections/#vote), YOU decide which connectors we’ll release first. If you don’t see your app on the list or need any further help, drop us a line - support@piesync.com. </InfoBox>

<InfoBox>**Don't forget to read our [blog](http://blog.piesync.com/) for the latest in productivity, apps, and technology!** </InfoBox>

dotdigital Engagement Cloud helps you to create and track personalized  segmented and optimized email marketing campaigns  Import mailing lists  web forms  data third party sites and apps  as well as website and purchase behavior  dotdigital Engageme…

followupboss

Follow Up Boss

kw logo

KWCommand

daylite

Daylite

google contacts logo

Google Contacts

pipedrive

Pipedrive

outlook-office365

Outlook

msexchange

Microsoft Exchange

nimble

Nimble

activecampaign

ActiveCampaign

ZohoCRM

Zoho CRM

hubspot logo

HubSpot

Mailchimp Logo-Vertical Black

Mailchimp

teamleader

Teamleader

quickbooks

Quickbooks

freeagent

FreeAgent

LionDesk

Real Geeks

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1CRM

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3dcart

act!

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ActiveDEMAND

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ActiveTrail

Acumatica

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agendor_logo

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agilecrm

Agile CRM

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Aircall

allclients

AllClients

amocrm

amoCRM

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Apollo

apptivo

Apptivo

aproplan

Aproplan

Aritic-Logo

Aritic PinPoint

Aritic Sales CRM

AT & T

AT&T Office@Hand

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Autoklose

autopilot

Autopilot

aweber

AWeber

benchmark

Benchmark

bexio

bigcommerce

BigCommerce

bigcontacts

BigContacts

bitrix

Bitrix24 CRM

bombbomb

BombBomb

bookeo

Bookeo

boomtown

BoomTown

Brivity CRM

btcloudphone

BT Cloud Phone

bullhorn

Bullhorn

campaignmonitor

Campaign Monitor

campaigner

Campaigner

capsulecrm

Capsule

chargebee

Chargebee

logo-cin7

Cin7

cxsocial

Clarabridge Engage

Classy-icon-coral

Classy

clio

Clio

closeio

Close

companyHub

CompanyHub

connectwisemanage

ConnectWise Manage

constantcontact

Constant Contact

Contactlab Marketing Cloud

Contacts+ Logo Mark (1)

Contacts+

contactually

Contactually

convergehub

ConvergeHub

Copper-icon-circle-pink

Copper

bpmonline

Creatio

Crisp

currentrms

Current RMS

datavalidation

DataValidation

d-logo-L-transparent

Debitoor

Delivra

desk

Desk

logo-digitaleo

Digitaleo

directmailmac

Direct Mail for Mac

dotloop

Dotloop

drift_logo

Drift

drip

Drip

Start syncing your iCloud contacts
two-way with more than 210 other apps

Discover how PieSync can make your cloud apps work together

Accurate & real-time data

Save time

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Start syncing iCloud with one of our 218 apps

Related iCloud resources

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Help Articles related to syncing iCloud

iCloud

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Intelligent syncing for Hubspot

Prepare your phone contacts to remote control your apps

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Mautic Cloud

Act! Premium Cloud

dotdigital Engagement Cloud

Start syncing your iCloud contacts two-way with more than 210 other apps

Discover how PieSync can make your cloud apps work together

Accurate & real-time data

Save time

Easy & Secure

Free Trial

Start syncing iCloud with one of our 218 apps

Related iCloud resources

Winged Eagles Consulting

9 ways to automate your business processes in an hour

23 effective ways to automate your real estate business

Help Articles related to syncing iCloud

iCloud

Setting up your iPhone to sync with Google Contacts

Preparing your data for PieSync

Intelligent syncing for Hubspot

Prepare your phone contacts to remote control your apps

Reverting a contacts database

RingCentral

Health: Failing to sync

FollowUpBoss and Google Contacts

Mautic Cloud

Act! Premium Cloud

dotdigital Engagement Cloud

Start syncing your iCloud contacts
two-way with more than 210 other apps