KW Command is a contact management system designed specifically for Keller Williams agents. It allows them to easily add contacts and capture leads on the same place, and organize them in a way that allows agents to easily identify opportunities. KW Command works inside the Keller Cloud, which makes it part of a centralized environment that contains everything a Keller Williams agent or team needs to accomplish daily tasks.

kw logo

KWCommand

<InfoBox>[**GETTING STARTED GUIDE**](/help/features/getting-started/)**: How to set up a new connection?**</InfoBox>

**KWCommand** allows you to optimize, manage, and run your real estate business with unprecedented simplicity and insight, inside Keller Cloud. It is the centralized environment for everything a Keller Willliams agent and their team must accomplish during any given day.

<WarningBox> KWCommand separates your personal contacts from your team contacts. __PieSync will only sync your personal KWCommand contacts__.</WarningBox>

## Keller Williams Use Cases

Sync KWCommand with other **CRM's**

<Embed src="https://www.youtube.com/embed/dSA7Jz5aVKs?feature=oembed" />

Sync KWCommand with **marketing platforms**

<Embed src="https://www.youtube.com/embed/3Hwrva3taCw?feature=oembed" />

Sync KWCommand with **your phone**

<Embed src="https://www.youtube.com/embed/X4_qmmT79sM?feature=oembed" />

**Below you'll find detailed information, specifically for KWCommand integrations:**

## Supported KWCommand Integrations

<Widget src="https://cdn.piesync.com/widget.js" left="kwcommand" />

## Authorizing KW Command

### Via Your KWCommand Portal
Here's how to authorize KWCommand through your KWCommand Portal.

1. Click on the arrow next to your avatar and name in the upper right-hand corner of your screen.
2. Click __Settings__ from the dropdown menu.
3. Scroll down to the sub-heading __Productivity__ and click __Connect Account__ next to __PieSync__.

![1 KWCommand Authorization Portal Connect PieSync Account in Settings](//images.ctfassets.net/f2ysq090txql/2M1SRdZYmRiWg3DtBQtf5P/19e7ddbfe3a93c1a506d21123157d91e/1_KWCommand_Authorization_Portal_Connect_PieSync_Account_in_Settings.png)

4. On the small pop-up that arises called __PieSync Connection__, click the blue __Sign in to PieSync__ button.

![2 KWCommand Authorization Portal Sign into PieSync](//images.ctfassets.net/f2ysq090txql/1NiZCAE1ufyGUKZNJ5jezM/35bb1c8181014a8a5e61018f7b3e1f79/2_KWCommand_Authorization_Portal_Sign_into_PieSync.png)

5. Follow the prompts that arise to authorize KWCommand and connect directly to other apps through PieSync!

<WarningBox> If you log in to PieSync through your KWCommand Portal, it will log you into a PieSync account associated with your "__email@kw.com__" email address. If you're using a PieSync account associated with a different email address, reach out to us at [support@piesync.com](mailto:support@piesync.com) and ask us to add your "__email@kw.com__" email address as an additional identity on your account so that you can log in to your correct PieSync account through your KWCommand Portal.</WarningBox>

### Via PieSync's Website
If you're authorizing KWCommand out of an existing PieSync account, we require your username and password.

![](//images.ctfassets.net/f2ysq090txql/2aUTokSLUGwysSLwxwrf8O/fc5c32da3c24a502b8a054f77cecf788/screen-shot-2019-02-11-at-10-17-10.png)

If you already authorized KWCommand account(s) in the past or in any other PieSync integration, you'll be able to skip the first part of the authorization and choose from your **CONNECTED ACCOUNTS**.

![Screen Shot 2020-10-21 at 2.08.41 PM](//images.ctfassets.net/f2ysq090txql/474OdrsCKXT5fdUumKpRWN/979ae044b209c6dbfbbdd895f0ecad1a/Screen_Shot_2020-10-21_at_2.08.41_PM.png)

## \[IF\] Supported Conditions/Filters

*   has Tag
*   Notes
*   Preferred Method of Contact
*   Stage
*   ...
*   Field values (_INCLUDING CUSTOM FIELDS_)
*   Already existing in the app you sync with

![Screen Shot 2020-10-21 at 2.13.49 PM](//images.ctfassets.net/f2ysq090txql/68AlZPOQ262fQVtuk429qo/494d9a8e4d7160011f04a4277938a6f7/Screen_Shot_2020-10-21_at_2.13.49_PM.png)

## \[THEN\] Supported Actions

*   Add Tag / Remove Tag
*   Update Notes
*   Update Preferred Method of Contact
*   ...
*   Updating field values (_INCLUDING CUSTOM FIELDS_)

![Screen Shot 2020-10-21 at 2.14.52 PM](//images.ctfassets.net/f2ysq090txql/2FBzTpKZnZx4uuNBSADVNj/2501b6332efca5914056f4326c68872b/Screen_Shot_2020-10-21_at_2.14.52_PM.png)

## Default Field Mapping

Depending on the other app you're syncing with, you'll see a number of standard KWCommand fields being mapped by default. For instance, in a connection with Google Contacts, the default field mapping looks like this:

![Screen Shot 2020-10-21 at 2.17.59 PM](//images.ctfassets.net/f2ysq090txql/1CmksCuqGxKiJxMe20SkEe/7b65492fafcf3b5144d5c064041ddede/Screen_Shot_2020-10-21_at_2.17.59_PM.png)

<InfoBox>PieSync syncs the default name field(s) that come with the apps. Sometimes they have a different structure in both apps you connect. E.g. first and last names are separate in app A and joint in a single field in app B. In the background, PieSync joins first and last names together from app A to B and separates them again from app B to A. Our algorithm is smart about which part it updates in app B.</InfoBox>

<WarningBox>Please note if the address mapping of a contact does not have the fields "street", "number" and "city" filled out, the address will not sync.</WarningBox>

## Customizable Field Mapping

You can custom map your KWCommand Custom Fields and any additional standard fields that aren't included in the default mapping yet. Bear in mind a mapping between two fields can only exist if the types of fields are compatible, and the particular compatibility will determine the direction of the mapping as well. More information on Customizable Field Mapping [here](/help/features/new-customizable-field-mapping/).

![Screen Shot 2020-10-21 at 2.19.16 PM](//images.ctfassets.net/f2ysq090txql/2MqKkK8gArNCGPDm12Y57M/ac9bec61dec6ab9b20c5b529f285f976/Screen_Shot_2020-10-21_at_2.19.16_PM.png)

## Additional Options

### Syncing Deletions

Currently, there are no KWCommand integrations on the PieSync platform that support our [deletions sync](/help/features/syncing-deletions/).

### Syncing Unsubscribes

Currently, there are no KWCommand integrations on the PieSync platform that support our [unsubscribes sync](/help/features/syncing-unsubscribes/).

<InfoBox>The availability to Sync Unsubscribes/Deletions is app and connection dependent. If the box is not there to tick, it's simply not possible. We need to be able to detect unsubscribes/deletions on one side and at the same time be able to create add the tag 'PieSync Unsubscribes' or ‘PieSync Trash’ on the other side. More Information on Syncing Unsubscribes [here](/help/features/syncing-unsubscribes/) or on Deletions [here](/help/features/syncing-deletions/).</InfoBox>

## Start Syncing

![](//images.ctfassets.net/f2ysq090txql/3nQhYJUmRlclrJ569OtsZG/b33520f099584b1dc75e38e3508981a2/screen-shot-2019-02-11-at-10-36-29.png)

Hit the "start syncing now" button once you have finalized your configuration. PieSync will first scan all your contacts in both applications, even if you only choose to sync a subset. This initial scan is necessary to [avoid duplicates](/help/features/avoid-duplicates/). After this scan, the synchronization will start! If you have a lot of contacts, this can take a bit longer. 

Have a look at the [PieSync dashboard](/help/features/pie-sync-dashboard-logging/) for an overview of your syncing activity. 

<WarningBox>Is your connection active but not showing activity feed, have a look at your [troubleshooting](/help/faq/troubleshooting/) to make sure everything is correctly set up.</WarningBox>

<TipBox>Thanks to the feedback we have already received, we created a list of popular apps that we’re going to work on very soon. By  [voting them up in our pipeline](http://www.piesync.com/connections/#vote), YOU decide which connectors we’ll release first. If you don’t see your app on the list or need any further help, drop us a line - [support@piesync.com](mailto:support@piesync.com).  **Don't forget to read our** [**blog**](http://blog.piesync.com/) **for the latest in productivity, apps, and technology!**</TipBox>

GETTING STARTED GUIDE: How to set up a new connection?  KWCommand allows you to optimize, manage, and run your real estate business with unprecedented simplicity and insight, inside Keller Cloud. It is the centralized environment for everything a ...

How to set up specific apps, what rules are available and mapping overviews

Supported Apps

### What does the PieSync - KW Command partnership include?

1.  The [KWCommand](/help/connector-apps/kwcommand/) connection with the largest [contact count](/help/faq/how-does-pie-sync-calculate-the-total-contact-count/) is completely FREE
2.  All connections between KWCommand and other real estate apps are FREE. The Real Estate connectors shown below are currently available:

- [Active Campaign](https://www.piesync.com/help/connector-apps/active-campaign/ "Active Campaign")
- [Apto](/help/connector-apps/apto/)
- [Bombomb](/help/connector-apps/bombbomb/)
- [BoomTown](/connector-apps/boomtown/)
- [Chime](https://www.piesync.com/help/features/getting-started/)
- [Constant Contact](https://www.piesync.com/help/connector-apps/constantcontact/ "Constant Contact")
- [Contacts+](https://www.piesync.com/help/connector-apps/fullcontact/ "Contacts+")
- [Contactually](/help/connector-apps/contactually/)
- [Copper](https://www.piesync.com/help/connector-apps/copper/ "Copper")
- [Dotloop](/help/connector-apps/dotloop/)
- [Eventbrite](https://www.piesync.com/help/connector-apps/eventbrite/ "Eventbrite")
- [EZ Texting](https://www.piesync.com/help/connector-apps/eztexting/ "EZ Texting")
- [Facebook Lead Ads](https://www.piesync.com/help/connector-apps/facebook-lead-ads/ "Facebook Lead Ads")
- [FollowUpBoss](/help/connector-apps/followupboss/)
- [Google Contacts](https://www.piesync.com/help/connector-apps/google-contacts/ "Google Contacts")
- [Happy Grasshopper](/help/connector-apps/happygrasshopper/)
- [HubSpot CRM](https://www.piesync.com/help/connector-apps/hubspot/ "HubSpot CRM")
- [iCloud](https://www.piesync.com/help/connector-apps/icloud/ "iCloud")
- [Infusionsoft by Keap](https://www.piesync.com/help/connector-apps/infusionsoft/ "Infusionsoft by Keap")
- [Jungo](https://www.piesync.com/help/connector-apps/jungo/)
- [Keap](https://www.piesync.com/help/connector-apps/keap/ "Keap")
- [KW Command](https://www.piesync.com/help/connector-apps/kwcommand/ "KW Command")
- [KW Control Panel](https://www.piesync.com/help/connector-apps/kwcontrolpanel/)
- [KW France](https://www.piesync.com/help/connector-apps/mykwfrance/)
- [K+ Team Platform (Kunversion+)](/help/connector-apps/kunversion/)
- [LionDesk](/help/connector-apps/liondesk/)
- [Listings-to-Leads](https://www.piesync.com/help/connector-apps/listingstoleads/)
- [Mailchimp](https://www.piesync.com/help/connector-apps/mailchimp/ "Mailchimp")
- [Microsoft Exchange](https://www.piesync.com/help/connector-apps/msexchange/ "Microsoft Exchange")
- [Mojo Dialer](/help/connector-apps/mojosells/)
- [OutboundEngine](https://www.piesync.com/help/connector-apps/outboundengine/ "OutboundEngine")
- [Outlook](https://www.piesync.com/help/connector-apps/outlook-office365/ "Outlook")
- [PhoneBurner](https://www.piesync.com/help/connector-apps/phoneburner/ "PhoneBurner")
- [Pipedrive](https://www.piesync.com/help/connector-apps/pipedrive/ "Pipedrive")
- [QuickBooks](https://www.piesync.com/help/connector-apps/quickbooks/ "QuickBooks")
- [Real Geeks](/help/connector-apps/realgeeks/)
- [Rex](/help/connector-apps/rexsoftware/)
- [RingCentral](https://www.piesync.com/help/connector-apps/ringcentral/ "RingCentral")
- [Salesforce](https://www.piesync.com/help/connector-apps/salesforce/ "Salesforce")
- [SendinBlue](https://www.piesync.com/help/connector-apps/sendinblue/ "SendinBlue")
- [Wise Agent](/help/connector-apps/wise-agent/)
- [Zoho CRM](https://www.piesync.com/help/connector-apps/zoho-crm/ "Zoho CRM")

3.  For every additional connection, you'll automatically receive a 50% discount.

<TipBox>Learn more about the PieSync pricing [here](/help/account/billing/).</TipBox>

### How do I start?
Here's how to use PieSync through your KWCommand Portal:

1. Click on the arrow next to your avatar and name in the upper right-hand corner of your screen.
2. Click __Settings__ from the dropdown menu.
3. Scroll down to the sub-heading __Productivity__ and click __Connect Account__ next to __PieSync__.

![1 KWCommand Authorization Portal Connect PieSync Account in Settings](//images.ctfassets.net/f2ysq090txql/2M1SRdZYmRiWg3DtBQtf5P/19e7ddbfe3a93c1a506d21123157d91e/1_KWCommand_Authorization_Portal_Connect_PieSync_Account_in_Settings.png)

4. On the small pop-up that arises called __PieSync Connection__, click the blue __Sign in to PieSync__ button.

![2 KWCommand Authorization Portal Sign into PieSync](//images.ctfassets.net/f2ysq090txql/1NiZCAE1ufyGUKZNJ5jezM/35bb1c8181014a8a5e61018f7b3e1f79/2_KWCommand_Authorization_Portal_Sign_into_PieSync.png)

5. Follow the prompts that arise to authorize KWCommand and connect directly to other apps through PieSync!

<WarningBox> If you log in to PieSync through your KWCommand Portal, it will log you into a PieSync account associated with your "__email@kw.com__" email address. If you're using a PieSync account associated with a different email address, reach out to us at [support@piesync.com](mailto:support@piesync.com) and ask us to add your "__email@kw.com__" email address as an additional identity on your account so that you can log in to your correct PieSync account through your KWCommand Portal.</WarningBox>

### Ready to start syncing?

- Our [getting started with PieSync guide](/help/features/getting-started/) provides a step by step process towards an active connection
- We have a dedicated [KWCommand article](/help/connector-apps/kwcommand/) including videos of the most common use cases and much more

### Do you have a team?

You can invite other users to be part of your team by going over to [your team page](https://app.piesync.com/team/users). By doing so they will be added to your account and be part of your subscription. Note that contacts are counted per connection they are in. So whilst, adding a team member is free of charge, the connections they set-up may impact your billing.

You can invite an unlimited amount of team members and each team member can set up an unlimited amount of connections. The Admin cannot see or configure any of the team members connections. You can only see the number of connections setup per team member in the team tab.

For more info: see [Teams](/help/account/teams/).

### Why am I getting a trial after 14 days? 

If you set up a connection that is not part of the KWCommand integration partnership, a trial is started. For example, if you create a new connection between Google Contacts and iCloud a trial will start (not real estate apps).


What does the PieSync - KW Command partnership include?  The KWCommand connection with the largest contact count is completely FREE All connections between KWCommand and other real estate apps are FREE. The Real Estate connectors shown below are c...

Keller Williams

KWCommand Partnership

#### What does the 'Avoid Duplicates' option do?

When 'Avoid Duplicates' is enabled in the configuration set-up, PieSync only syncs contacts that have an email address. We use the email address as the main identifier for a contact in order for us to prevent creating duplicates and to match and enrich contacts where possible in both applications.

![](//images.ctfassets.net/f2ysq090txql/6Y233jtNhZQphmahNGNAJX/74ce2980b5ad34fc4206915cb966a126/screenshot-2019-09-03-at-14-19-48.png)

#### What happens when the 'Avoid Duplicates' option is switched off

If the 'Avoid Duplicates' option is switched off we won't be able to double check if contacts that don't have an email address already exist in the receiving app, as such we might be creating duplicates.

That's why we would always recommended to keep this option switched on. If you do want to switch this option off then it is always recommend to first:

*   clean up your database
*   create a backup

#### How do I disable the 'Avoid Duplicates' option?

As a precaution we don’t allow users to disable this setting themselves because PieSync may not be able to reverse a sync and KWCommand does not have a way of restoring contacts either.

**If you read the above and you want to disable the 'Avoid Duplicates' option anyway then just send an email to support@piesync.com and we will disable this checkbox for you.**

What does the 'Avoid Duplicates' option do?  When 'Avoid Duplicates' is enabled in the configuration set-up, PieSync only syncs contacts that have an email address. We use the email address as the main identifier for a contact in order for us to p...

How do I disable the Avoid Duplicates option for my KW Command connection?

<InfoBox>[LEARN HOW](/help/connector-apps/kwcommand/) to setup your connection to KW Command</InfoBox>

Reminder. As a Keller Williams agent, you enjoy special billing conditions:

*   If you set up just one KWCommand connection, PieSync is 100% **FREE**.
*   If you set up multiple connections, **the largest KWCommand connection is FREE**
*   Any syncs to **real-estate apps are FREE**
*   For **any** additional connection, you'll receive a **50% discount**.

This conditions are valid for each individual agent that has access to KW Command.

#### How is billing structured?

By default, any KW agent can go ahead and convert their own account to a paying PieSync account, benefiting from the 50% discount, as well as getting the largest sync thrown in for free.

**Note that each KW Command Agent is a separate account in our books and we do not register which team you belong to.**

This means that when 10 agents from the same regional team activate PieSync, they would need to upgrade 10 different times, each individually. The total number of contacts on top of the free connection are counted on a per-user basis, but they would each get their largest sync for free.

This can be the most beneficial formula for your team, for example if a lot of team members just need their one single sync.

![](//images.ctfassets.net/f2ysq090txql/7nMKBB18UMnkkB4TIZXAOY/a3475df387317180ac5fc8ff17ed408b/image.png)

#### We are several agents and only want 1 invoice?

If you are managing a team of agents, you may want to structure the cost of syncing differently. Instead of several separate invoices, and each agent tallying up their own contact count, you can group this onto one single invoice by working in a team.

You need to tell PieSync who belongs to your team - we can't detect this automatically. As a KW team lead [invite those team members that you'd like to include in your own billing account](/help/account/teams/). They will then no longer need to set up their own credit card information and instead, the contacts they sync will be tallied up in one general contact count.

![](//images.ctfassets.net/f2ysq090txql/7AjWQ1P47rEP1t6LJXe5CK/b074cfc92b49a996c10cce7c14ab2b9c/j-7-hk-lb-7-k-q-9.gif)

Especially with bigger setups, you will greatly benefit from the economy of scale in pooling the synced contacts together.

There is a caveat that in this configuration you will have only one sync offered for free in the entirety of your team. So depending on how many syncs you need, you may still want to just run separate accounts.

LEARN HOW to setup your connection to KW Command  Reminder. As a Keller Williams agent, you enjoy special billing conditions:  If you set up just one KWCommand connection, PieSync is 100% FREE. If you set up multiple connections, the largest KWCom...

Using KW Command in teams

[Google Contacts](https://contacts.google.com/) is a free, easy-to-use contact management tool that allows you to organize your contacts in a simple interface with fields and segmentation. It has native integrations to other Google products such as Google Calendar, Google Drive and Gmail.

google contacts logo

Google Contacts

<WarningBox> KWCommand separates your personal contacts from your team contacts. __PieSync will only sync your personal KWCommand contacts__.</WarningBox>

If you're new to PieSync, [this guide will you get started with the essentials.](https://www.piesync.com/help/features/getting-started/)

When you sync Command with Google Contacts, you can customize the following three elements to your sync. 

1. Sync direction
2. Connection rules
3. Connection settings
4. Field mappings

There is no one typical use case, no one best practice that can be documented to sync Command and Google Contacts. We'll provide various different tips, rules, and field mappings for you to draw inspiration from. You don't have to use them all!

## Sync direction
Start by choosing the [direction of your sync](https://www.piesync.com/help/features/sync-direction/). You can consider three different settings. 

1. Most agents opt for a two-way sync, allowing records to be modified by PieSync in either system. This is the setup we see most commonly as it would enable contacts to move from Command into Google Contacts as well as the other way round.

![KW- Google 2-way arrows](//images.ctfassets.net/f2ysq090txql/41gdx5YXw5tbDzL3vyXwzz/11db99676b3c25cebfdcfb261ed0d8e8/Screen_Shot_2020-06-15_at_15.07.55.png)

2. You could choose for a strict one-way sync from Google into Command. You could for instance only sync certain Google Labels into Command in a certain way. And you don't want Command to be touching your Google Contacts ever.

![Google - KW one way sync arrows](//images.ctfassets.net/f2ysq090txql/7xmAiL2KmZj1pHqxEexp3h/2dd92007603db01efa68c66299e8397c/Screen_Shot_2020-06-15_at_15.10.14.png)

3. Of course, there's the opposite way too. Through PieSync you define which data can move into Google Contacts. We will cover more possible filters in the next part on Rules.

![Google KW one way arrows](//images.ctfassets.net/f2ysq090txql/7vrb1YjuQ93HcCy9TWJz85/6cf079623e68eaf110b6d47e82365bb2/Screen_Shot_2020-06-15_at_15.12.26.png)

## Connection rules
On to the [connection rules](https://www.piesync.com/help/features/multiple-rules/). These define which contacts are in the scope of the sync. In a secondary use case, rules are capable of translating Command states into Google Contacts states or vice versa. Rules come with filters and actions.

![KW - Google Rules all to all](//images.ctfassets.net/f2ysq090txql/3Yq2YdHeHixqDz2jR80gYF/54ba7491d05d21cf59c16bb04a3edca3/Screen_Shot_2020-06-15_at_15.15.53.png)

With this setup, PieSync would create in Google Contacts any newly created Command contacts (1), as well as in fact create any existing Command contacts (2). Once they are created or identified, it would update and keep those contacts in continuous sync (3). It would do the same in the other way round, requiring PieSync to identify which contacts are potentially already present in both systems. 

__Only in a rare number of cases would you want to run these rules in unfiltered fashion__. Here are different rule examples - inspired by you, our customers!

*note: Regardless of what rules start out with, they can still see data sync two-way.*

### Tag syncing
Make syncing dependent from a tag in Command. We argue this is the best practice setup. It enables you to keep the sync rule setup simple and constant inside of PieSync. Merely applying (or removing) the tag in Command would allow contacts to start (or stop) syncing. 

![KW rules tags](//images.ctfassets.net/f2ysq090txql/2ZNqboEJE164z35n064MXH/0bb02d001f1aa9f90e91b2eaeaea1c2f/Screen_Shot_2020-06-15_at_15.19.16.png)

### Stages syncing 
Some two-way rules here that can be read __in both directions__, indicating that there is sales outreach happening in both platforms, so the Stage (Command) and labels (Google Contacts) need to move in tandem!

![KW rules stage syncing](//images.ctfassets.net/f2ysq090txql/56iXdSyfWlM9taKmch0x93/b783355ecddb5a4a6def678edddf62ff/Screen_Shot_2020-06-15_at_15.31.22.png)

## Connection Settings
Underneath the rules, we give you some easy toggles to play around with to tweak your connection even more.

### Only sync contacts with an email address
'Avoid Duplicates' is enabled in the configuration set-up so that PieSync will only sync contacts that have an email address. We use the email address as the main identifier for a contact in order for us to prevent creating duplicates and to match and enrich contacts where possible in both applications. [Read more about this](https://www.piesync.com/help/keller-williams/how-do-i-disable-the-avoid-duplicates-option-for-my-kw-command-connection)
![image](//images.ctfassets.net/f2ysq090txql/4hsEzTLdQZVHKiVBrhspFY/d68715570d593932ed0a5d45a1bf9d03/image.png)

## Field mappings
### Default field mappings
The field mapping defines how contacts will sync. A huge time & lifesaver in PieSync is that __most of these are automatically set__ for all basic contact fields that Command & Google Contacts share by default. 

Typically it's best to keep these default field mappings all activated as they represent the essential contact attributes that you would not want to grow out of sync in any circumstance.

![Google KW field mapping](//images.ctfassets.net/f2ysq090txql/24SDIgHDtPYUPmdQdY7wTW/9442444f90ed3a21cc16d8a9cd2f8198/Google_KW_field_mapping.png)

### Customizable field mappings
Field mapping also includes ability to__ custom map__ both text fields as well as date & checkboxes fields. This is fully customizable not only before setting up a new sync, but it can also be modified for an ongoing sync.

![KW - google custom mapping](//images.ctfassets.net/f2ysq090txql/1jWAGUNBVn75sxeXydK2Yw/d758382bc16aa2a03f5d2a2736b209b5/Screen_Shot_2020-06-15_at_15.52.56.png)

## PieSync syncs more than just Google
Being able to sync Command with Google Contacts aids in frictionless selling because it keeps the underlying contact data in sync, and saves time in manual import/export operations. 

That ease of use & data consistency comes in handy as well when syncing contacts to a billing app, or a secondary CRM, a VOIP system, or even another dedicated marketing platform. 

Here’s what this could look like syncing not only Command and Google Contacts, but Dotloop and Mailchimp as well.

![KW overview Mailchimp Dotloop Google contacts](//images.ctfassets.net/f2ysq090txql/1wyCtFZUISDFCCZBimS9lj/3e32531c16c3a84cc6f0486f6a7525dc/Screen_Shot_2020-06-15_at_16.01.11.png)

PieSync is not only a turnkey solution to sync Command and Google Contacts exclusively. In fact, __it solves a data problem that goes beyond these two apps__. On average, users tend to connect 3-4 applications all through PieSync. 

## Do I need to sync iCloud, Google Contacts, Outlook, or all three at once?
They are all contacts management clouds. You've probably got data in all three clouds, but __you don't need to keep all these accounts in sync.__ 

As a KW agent, it probably makes most sense to have the Google Contacts permanently synced that are attached to your @kw.com address. 

If you happen to have contacts sitting in iCloud or Outlook - you can choose to sync those with Command too - but you don't need to keep these syncs running permanently. 

Just choose one account and stick with it. [Watch this PieSync Tutorial Series on 'Contacts Management'](https://www.youtube.com/watch?v=rfBbhXyHdLI "youtube series") to become an expert.

## Setting up your iPhone?
1. Make sure you’ve got Google Contacts on your iPhone. You don’t have it yet? [Check this article](https://support.google.com/contacts/answer/2753077). 
2. Go to your settings and make Gmail your “default account”, as seen in the screenshot below. This ensures that new contacts are added to Google Contacts and synced to your CRM.
![google contacts hubspot](//images.ctfassets.net/f2ysq090txql/2SESY7LwIeSbnRRsveN5yO/02f5f1fc573c3abf547ac0e7d4657e37/google_contacts_hubspot.png)


 KWCommand separates your personal contacts from your team contacts. PieSync will only sync your personal KWCommand contacts.  If you're new to PieSync, this guide will you get started with the essentials.  When you sync Command with Google Contac...

Popular sync combinations

KW Command and Google Contacts

Office 365 is Microsoft’s app suite and cloud collaboration tool. This platform includes Office Online, OneDrive and Outlook.[Outlook](https://outlook.live.com/owa/) is a popular email service with a modern and intuitive interface, with features such as simple contact management, email organization, calendar scheduling and task management.

outlook-office365

Outlook

<WarningBox> KWCommand separates your personal contacts from your team contacts. __PieSync will only sync your personal KWCommand contacts__.</WarningBox>

If you're new to PieSync, [this guide will you get started with the essentials.](https://www.piesync.com/help/features/getting-started/)

When you sync Command with Outlook, you can customize the following three elements to your sync. 

1. Sync direction
2. Connection rules
3. Connection settings
4. Field mappings

There is no one typical use case, no one best practice that can be documented to sync Command and Outlook. We'll provide various different tips, rules, and field mappings for you to draw inspiration from. You don't have to use them all!

## Sync direction
Start by choosing the [direction of your sync](https://www.piesync.com/help/features/sync-direction/). You can consider three different settings. 

1. Most agents opt for a two-way sync, allowing records to be modified by PieSync in either system. This is the setup we see most commonly as it would enable contacts to move from Command into Outlook as well as the other way round.

![KW- Outlook 2way arrows](//images.ctfassets.net/f2ysq090txql/4MgHgDurjWYIV3e4hhCFl0/bf6b8f3a0d1e1267310055330e066bf3/Screen_Shot_2020-06-16_at_13.34.16.png)

2. You could choose for a strict one-way sync from Outlook into Command. You could for instance only sync certain Outlook contacts into Command in a certain way. And you don't want Command to be touching your Outlook contacts ever.

![KW-Outlook one-way arrow](//images.ctfassets.net/f2ysq090txql/5krdYDkwpDhci4RgeaCiRD/cbe8bc4c20445984fde3de7b9f761b17/Screen_Shot_2020-06-16_at_13.36.32.png)

3. Of course, there's the opposite way too. Through PieSync you define which data can move into Outlook. We will cover more possible filters in the next part on Rules.

![Kw-Outlook oneway arrow](//images.ctfassets.net/f2ysq090txql/2lNVxtLreKAElsQ4VLFwys/99339c6d6c903557af013735d0af5851/Screen_Shot_2020-06-16_at_13.38.32.png)

## Connection rules
On to the [connection rules](https://www.piesync.com/help/features/multiple-rules/). These define which contacts are in the scope of the sync. In a secondary use case, rules are capable of translating Command states into Outlook states or vice versa. Rules come with filters and actions.

![KW-Outlook all to all sync](//images.ctfassets.net/f2ysq090txql/7eMh53wwziPIkSOaAx93Pw/766ff02cbd8badbe3a408ccae867580a/Screen_Shot_2020-06-16_at_13.41.01.png)

With this setup, PieSync would create in Outlook any newly created Command contacts (1), as well as in fact create any existing Command contacts (2). Once they are created or identified, it would update and keep those contacts in continuous sync (3). It would do the same in the other way round, requiring PieSync to identify which contacts are potentially already present in both systems. 

__Only in a rare number of cases would you want to run these rules in unfiltered fashion__. Here are different rule examples - inspired by you, our customers!

*note: Regardless of what rules start out with, they can still see data sync two-way.*

### Tag syncing
Make syncing dependent from a tag in Command. We argue this is the best practice setup. It enables you to keep the sync rule setup simple and constant inside of PieSync. Merely applying (or removing) the tag in Command would allow contacts to start (or stop) syncing. 

![KWOutlook tag syncing](//images.ctfassets.net/f2ysq090txql/5bsrXXtCIezDp7ClP3SbZX/c0fa752f6ae0269e7e49f7d23aa551ad/Screen_Shot_2020-06-16_at_13.43.04.png)

### Stages syncing 
Some two-way rules here that can be read __in both directions__, indicating that there is sales outreach happening in both platforms, so the Stage (Command) and Category (Outlook) need to move in tandem!

![KWOutlook stage syncing](//images.ctfassets.net/f2ysq090txql/3Fy5cCSIVeMmEAbQxLRov4/f7a46eff14b0fd2641ae2926ae2c140c/Screen_Shot_2020-06-16_at_13.45.07.png)

## Connection Settings
Underneath the rules, we give you some easy toggles to play around with to tweak your connection even more.

### Only sync contacts with an email address
'Avoid Duplicates' is enabled in the configuration set-up so that PieSync will only sync contacts that have an email address. We use the email address as the main identifier for a contact in order for us to prevent creating duplicates and to match and enrich contacts where possible in both applications. [Read more about this](https://www.piesync.com/help/keller-williams/how-do-i-disable-the-avoid-duplicates-option-for-my-kw-command-connection)
![KWOutlook avoid dupl](//images.ctfassets.net/f2ysq090txql/6hES4PuH767dT4Wow7QUcN/a79f4994fa1d891ba06065b978d3524c/Screen_Shot_2020-06-16_at_13.46.40.png)

## Field mappings
### Default field mappings
The field mapping defines how contacts will sync. A huge time & lifesaver in PieSync is that __most of these are automatically set__ for all basic contact fields that Command & Outlook share by default. 

Typically it's best to keep these default field mappings all activated as they represent the essential contact attributes that you would not want to grow out of sync in any circumstance.

![KW Outlook default fields](//images.ctfassets.net/f2ysq090txql/2BX3juxqnrBzlTgOtwbiIS/9d3b9f90708d054bd5de8c6ed315416d/Screen_Shot_2020-06-16_at_13.48.30.png)

### Customizable field mappings
Field mapping also includes ability to__ custom map__ both text fields as well as date & checkboxes fields. This is fully customizable not only before setting up a new sync, but it can also be modified for an ongoing sync.

![KWOutlook custom fields](//images.ctfassets.net/f2ysq090txql/2RD3VmFdHSe0ImXA3P75Ep/98683fd53087b48b104a8322e663f5aa/Screen_Shot_2020-06-16_at_13.51.19.png)

## PieSync syncs more than just Outlook
Being able to sync Command with Outlook aids in frictionless selling because it keeps the underlying contact data in sync, and saves time in manual import/export operations. 

That ease of use & data consistency comes in handy as well when syncing contacts to a billing app, or a secondary CRM, a VOIP system, or even another dedicated marketing platform. 

Here’s what this could look like syncing not only Command and Outlook, but Dotloop and Mailchimp as well.

![KW outlook overview Dotloop - Mailchimp](//images.ctfassets.net/f2ysq090txql/74J4GZYlb5Dlq3XotBeBbO/19b2966cc7d3b6e03880b0b526ddfffe/Screen_Shot_2020-06-16_at_13.54.01.png)

PieSync is not only a turnkey solution to sync Command and Outlook exclusively. In fact, __it solves a data problem that goes beyond these two apps__. On average, users tend to connect 3-4 applications all through PieSync. 

## Do I need to sync iCloud, Google Contacts, Outlook, or all three at once?
They are all contacts management clouds. You've probably got data in all three clouds, but __you don't need to keep all these accounts in sync.__ 

As a KW agent, you may even want to consider to sync Gsuite/Google Contacts that are attached to your @kw.com address instead? 

If you happen to have contacts sitting in disparate contact clouds,  you can choose to sync those with Command too - but you don't need to keep these syncs running permanently. 

Whatever you do: you choose one account and stick with it. [Watch this PieSync Tutorial Series on 'Contacts Management'](https://www.youtube.com/watch?v=rfBbhXyHdLI "youtube series") to become an expert.

## Setting up your iPhone?
Go to your settings and make Outlook your “default account”, as seen in the screenshot below. This ensures that new contacts are added to Outlook and synced to your CRM.
![Outlook on phone as default](//images.ctfassets.net/f2ysq090txql/1o21RvOm3Y3Ye8WP6tn8Zk/08c48100732f0664be60dda39c034b9e/image__6_.png)


 KWCommand separates your personal contacts from your team contacts. PieSync will only sync your personal KWCommand contacts.  If you're new to PieSync, this guide will you get started with the essentials.  When you sync Command with Outlook, you ...

KW Command and Outlook

With Apple's iCloud, you'll always have up-to-date versions of all your photos, notes, documents, contact lists, and more. The service keeps all your devices in sync, allowing you to share information between your computer and other mobile devices at home or office.


icloud

iCloud

<WarningBox> KWCommand separates your personal contacts from your team contacts. __PieSync will only sync your personal KWCommand contacts__.</WarningBox>

If you're new to PieSync, [this guide will you get started with the essentials.](https://www.piesync.com/help/features/getting-started/)

When you sync Command with iCloud, you can customize the following three elements to your sync. 

1. Sync direction
2. Connection rules
3. Connection settings
4. Field mappings

There is no one typical use case, no one best practice that can be documented to sync Command and iCloud. We'll provide various different tips, rules, and field mappings for you to draw inspiration from. You don't have to use them all!

## Sync direction
Start by choosing the [direction of your sync](https://www.piesync.com/help/features/sync-direction/). You can consider three different settings. 

1. Most agents opt for a two-way sync, allowing records to be modified by PieSync in either system. This is the setup we see most commonly as it would enable contacts to move from Command into iCloud as well as the other way round.

![KWiCloud sync 2-way arrows](//images.ctfassets.net/f2ysq090txql/3hdN3WK6Ttfz8y0vlyQaMT/5faede969f27679f7b7d2cde7b052d90/Screen_Shot_2020-06-16_at_16.03.50.png)

2. You could choose for a strict one-way sync from iCloud into Command. You don't want Command to be touching your iCloud contacts ever.

![KWiCloud oneway arrows](//images.ctfassets.net/f2ysq090txql/3FF2d3fLKqxQ3XGqp66ghg/3ed21e630b8e18ef7b4c787f67586d1b/Screen_Shot_2020-06-16_at_16.06.28.png)

3. Of course, there's the opposite way too. Through PieSync you define which Command contacts can move into iCloud. We will cover more possible filters in the next part on Rules.

![KwiCloud rules one way iCloud to KW](//images.ctfassets.net/f2ysq090txql/1juxt7N2j5wyt3C3Er8ArM/03b546d1ad7c7c8f44eaff1bc033610f/Screen_Shot_2020-06-17_at_13.51.51.png)

## Connection rules
On to the [connection rules](https://www.piesync.com/help/features/multiple-rules/). These define which contacts are in the scope of the sync. In a secondary use case, rules are capable of translating Command states into iCloud states or vice versa. Rules come with filters and actions.

![KWiCloud rules all to all](//images.ctfassets.net/f2ysq090txql/w5rY4OQKOTqSsynqtSZ1e/b1c5055a8066d6c4832ad8269ac6437d/Screen_Shot_2020-06-17_at_11.38.01.png)

With this setup, PieSync would create in iCloud any newly created Command contacts (1), as well as in fact create any existing Command contacts (2). Once they are created or identified, it would update and keep those contacts in continuous sync (3). It would do the same in the other way round, requiring PieSync to identify which contacts are potentially already present in both systems. 

__Only in a rare number of cases would you want to run these rules in unfiltered fashion__. Here are different rule examples - inspired by you, our customers!

*note: Regardless of what rules start out with, they can still see data sync two-way.*

### Clean syncing through filtered rules
Make syncing dependent from having a phonenumber completed in iCloud. By default only contacts with an email address will sync; but this filter makes the sync even more controlled.  

![KWiCloud phone-number syncing](//images.ctfassets.net/f2ysq090txql/6nqvb1FGhrtBfdrI53HelK/05a7a4f74de9c8fc55faa2305f8fc7a5/Screen_Shot_2020-06-17_at_11.41.35.png)

In the sync from Command to Icloud, you can make the sync dependent from Command tags too, in the same fashion 

Unfortunately there is little 'iCloud tag' control we can apply in the sync. If you like to be more in control over which contacts sync from your phone into Command, you should consider setting up a sync with not iCloud but Google Contacts instead.  

## Connection Settings
Underneath the rules, we give you some easy toggles to play around with to tweak your connection even more.

### Only sync contacts with an email address
'Avoid Duplicates' is enabled in the configuration set-up so that PieSync will only sync contacts that have an email address. We use the email address as the main identifier for a contact in order for us to prevent creating duplicates and to match and enrich contacts where possible in both applications. [Read more about this](https://www.piesync.com/help/keller-williams/how-do-i-disable-the-avoid-duplicates-option-for-my-kw-command-connection)

![KWiCloud avoid dupli](//images.ctfassets.net/f2ysq090txql/5COiM5r2RONNhGTvI6OfFj/ad2c14bf2db0834f9b4f061b0fe42481/Screen_Shot_2020-06-17_at_13.14.25.png)

## Field mappings
### Default field mappings
The field mapping defines how contacts will sync. A huge time & lifesaver in PieSync is that __most of these are automatically set__ for all basic contact fields that Command & iCloud share by default. 

Typically it's best to keep these default field mappings all activated as they represent the essential contact attributes that you would not want to grow out of sync in any circumstance.

![KwiCloud default fields](//images.ctfassets.net/f2ysq090txql/2pmTReBLgCSkbcxgllOxbf/a498055e8f6147ac9a12ccdcdef1d7a9/Screen_Shot_2020-06-17_at_13.15.33.png)

### Customizable field mappings
Field mapping also includes ability to__ custom map__ both text fields as well as date & checkboxes fields. This is fully customizable not only before setting up a new sync, but it can also be modified for an ongoing sync.

![KwiCloud custom fields](//images.ctfassets.net/f2ysq090txql/7rghRwKN1kbty7YSgilnnG/5e02bd4e163f86be032267bd5270efe1/Screen_Shot_2020-06-17_at_13.18.08.png)

## PieSync syncs more than just iCloud
Being able to sync Command with iCloud aids in frictionless selling because it keeps the underlying contact data in sync, and saves time in manual import/export operations. 

That ease of use & data consistency comes in handy as well when syncing contacts to a billing app, or a secondary CRM, a VOIP system, or even another dedicated marketing platform. 

Here’s what this could look like syncing not only Command and iCloud, but Dotloop and Mailchimp as well.

![KWiCloud Dotloop Mailchimp](//images.ctfassets.net/f2ysq090txql/6zcazfaxtKxTEDGbqwFAwk/cfe0a17553d055e3707b81b35b55c0da/Screen_Shot_2020-06-17_at_13.21.16.png)

PieSync is not only a turnkey solution to sync Command and iCloud exclusively. In fact, __it solves a data problem that goes beyond these two apps__. On average, users tend to connect 3-4 applications all through PieSync. 

## Do I need to sync iCloud, Google Contacts, Outlook, or all three at once?
They are all contacts management clouds. You've probably got data in all three clouds, but __you don't need to keep all these accounts in sync.__ 

As a KW agent, you may even want to consider to sync Gsuite/Google Contacts that are attached to your @kw.com address instead? 

If you happen to have contacts sitting in disparate contact clouds,  you can choose to sync those with Command too - but you don't need to keep these syncs running permanently. 

Whatever you do: you choose one account and stick with it. [Watch this PieSync Tutorial Series on 'Contacts Management'](https://www.youtube.com/watch?v=rfBbhXyHdLI "youtube series") to become an expert.

## Setting up your iPhone?
If you plan to keep iCloud in a constant sync with KW Command, go to your Iphone's settings and make sure iCloud is set up as your “default account”, as seen in the screenshot below. This ensures that new contacts are added to Outlook and synced to your CRM.

![icloud as default](//images.ctfassets.net/f2ysq090txql/3V50nDzZeD9W13No8eZ56K/4ba76d3b833d8e8b64533279640b2c17/image.png)


 KWCommand separates your personal contacts from your team contacts. PieSync will only sync your personal KWCommand contacts.  If you're new to PieSync, this guide will you get started with the essentials.  When you sync Command with iCloud, you c...

KW Command and iCloud

Facebook Lead Ads allows you to run lead generation campaigns on Facebook and Instagram. Unlike other ad types, lead ads include a contact form that lets people show their interest in a product or service by filling out the form with their details and allowing a business to follow up with them. Lead ads can be used to collect sign-ups for newsletters, price estimates, follow-up calls and business information.

facebook-lead-ads

Facebook Lead Ads

<WarningBox> KWCommand separates your personal contacts from your team contacts. __PieSync will only sync your personal KWCommand contacts__.</WarningBox>

If you're new to PieSync, [this guide will you get started with the essentials.](https://www.piesync.com/help/features/getting-started/)

PieSync can sync existing and new Facebook Lead Ads submissions into KW Command's Contacts database.  

Unlike other syncs with PieSync that are two-way or bidirectional - this sync simply sync one-way, from Facebook into KW Command. 

## Connection rules
You can and should tweak the [connection rules](https://www.piesync.com/help/features/multiple-rules/) as much as needed for your use case. Not only will filters define which contacts are in the scope of the sync, they also come with useful actions. 

Leaving the default setup, PieSync would simply move over ALL Facebook Lead Ads, without leaving any bread crumbs into Command. It's therefore recommended to change the rules by applying a lead source, and optionally adding a tag so you know which campaign they are from - though this is just an example!

![facebook command](//images.ctfassets.net/f2ysq090txql/275yRXI8PkTGnLE6dHNfpC/f1c1c5adce4179144ba1668139e8bee4/ScreenFlow.gif)

__PieSync matches existing contacts on the basis of their email address exclusively__

## Field mappings
### Default field mappings
The field mapping defines how contacts will sync. A huge time & lifesaver in PieSync is that __most of these are automatically set__ for all basic contact fields that Command & Facebook Lead Ads share by default. 

Typically it's best to keep these default field mappings all activated as they represent the essential contact attributes that you would not want to grow out of sync in any circumstance.

### Customizable field mappings
Field mapping also includes ability to include the mapping of the custom fields you've added to your FB Lead Ad Forms. 

![fb lead ad mappings](//images.ctfassets.net/f2ysq090txql/7wqonCXdHAtO376lQpaYoS/e2e7f01b550adbca298ec4a3787970b6/mappings.gif)

### Instead of mappings, consider rules
What is a simple response to a question on your lead ad form, may need to translate into Command tag or stage. That's where connection rules come in again. Here's an example. 

![rules instead of mappings command fb](//images.ctfassets.net/f2ysq090txql/7ikPnzaqjvC18F0zVVgSUR/5d3dd406b9887e9d4a35ec0d05170a3b/rulemappings.gif)

## PieSync syncs more than just Facebook Lead Ads
Being able to sync Command with Facebook aids in frictionless selling because it keeps the underlying contact data in sync, and saves time in manual import/export operations. 

That ease of use & data consistency comes in handy as well when syncing contacts to a billing app, or a secondary CRM, a VOIP system, or even another dedicated marketing platform. 

PieSync is not only a turnkey solution to sync Command and Facebook Lead Ads exclusively. In fact, __it solves a data problem that goes beyond these two apps__. On average, users tend to connect 3-4 applications all through PieSync. 


 KWCommand separates your personal contacts from your team contacts. PieSync will only sync your personal KWCommand contacts.  If you're new to PieSync, this guide will you get started with the essentials.  PieSync can sync existing and new Facebo...

KW Command and Facebook Lead Ads

[Mailchimp](https://mailchimp.com/) is the gold standard for the marketing automation market as one of the most powerful and versatile tools out there. With Mailchimp, you can easily build targeted campaigns, newsletters, landing pages, complex automation workflows, and much more.

Mailchimp Logo-Vertical Black

Mailchimp

<WarningBox> KWCommand separates your personal contacts from your team contacts. __PieSync will only sync your personal KWCommand contacts__.</WarningBox>

If you're new to PieSync, [this guide will you get started with the essentials.](https://www.piesync.com/help/features/getting-started/)

PieSync will sync the contacts of Mailchimp with KW Command's Contacts database. 

When you sync Command with Mailchimp, you can customize the following four elements to your sync. 

1. Sync direction
2. Connection rules
3. Connection settings
4. Field mappings

There is no one typical use case, no one best practice that can be documented to sync Command and Mailchimp. We'll provide various different tips, rules, and field mappings for you to draw inspiration from. You don't have to use them all!

## Sync direction
Start by choosing the [direction of your sync](https://www.piesync.com/help/features/sync-direction/). You can consider three different settings. 

1. Most agents opt for a two-way sync, allowing records to be modified by PieSync in either system. This is the setup we see most commonly as it would enable contacts to move and be modified through Command into Mailchimp as well as the other way round.

![KWMailchimp arrows 2way](//images.ctfassets.net/f2ysq090txql/4DqIWhqbMQXNdgTUC4cMR9/101f6a59d8e38e3c0cb2448e2bcd1406/Screen_Shot_2020-06-30_at_11.25.06.png)

2. You could choose for a strict one-way sync from Mailchimp into Command. You don't want Command to be touching your Mailchimp ever.

![KW Mailchimp oneway arrow](//images.ctfassets.net/f2ysq090txql/VXhahZ5Zuuvhis8zGhHbk/b444c46a2f88ab0ce1696ea7e2028c9f/Screen_Shot_2020-06-30_at_11.26.44.png)

3. Of course, there's the opposite way too. Through PieSync's rules you define which data can move into Mailchimp. 

![KW Mailchimp one way arrow](//images.ctfassets.net/f2ysq090txql/1VhYES4dchdiMDgaDxD6nt/73aa9c0f307a12177065e19c6ac99312/Screen_Shot_2020-06-30_at_11.29.13.png)

## Connection rules
On to the [connection rules](https://www.piesync.com/help/features/multiple-rules/). These define which contacts are in the scope of the sync. Rules come with filters and actions which will prove tremendously useful in syncs with other apps such as CRMs or marketing platforms.

![KW Mailchimp all to all rules](//images.ctfassets.net/f2ysq090txql/3uQkw4hPr3eKNbWZs1SAy5/2c43e988a9e7f8674b86af291786258b/Screen_Shot_2020-06-30_at_11.33.41.png)

Leaving the default setup, PieSync would create in Mailchimp any newly created Command contacts (1), as well as in fact create any new Mailchimp contacts in Command (2). Once they are created or identified, it would update and keep those contacts in continuous sync (3). It would do the same in the other way round, requiring PieSync to identify which contacts are potentially already present in both systems. 

__PieSync matches contacts on the basis of their email address exclusively__

This default setup works perfectly for most agents. PieSync will make sure the addressbook in Dotloop stays in sync with the contacts data in KW Command. 

### Stage & Tag syncing 
If you like a bit more control, and don't want to overload either system with contacts, you could filter the rules. For instance, filter KW Command's rule to only sync contacts in a certain stage. In the following two rules, we only allow PieSync to start syncing Captured or Connected leads.  

![KW Mailchimp stage syncing](//images.ctfassets.net/f2ysq090txql/4Cfgq8B42JthgJjcKwYukv/4fac6865b8c30901b8602806b64b6391/Screen_Shot_2020-06-30_at_11.39.05.png)

## Connection Settings
Underneath the rules, we give you some easy toggles to play around with to tweak your connection even more.

### Only sync contacts with an email address
'Avoid Duplicates' is enabled in the configuration set-up so that PieSync will only sync contacts that have an email address. We use the email address as the main identifier for a contact in order for us to prevent creating duplicates and to match and enrich contacts where possible in both applications. [Read more about this](https://www.piesync.com/help/keller-williams/how-do-i-disable-the-avoid-duplicates-option-for-my-kw-command-connection)

![KW Mailchimp extras](//images.ctfassets.net/f2ysq090txql/64zRizKGajvbO2Z1GAo19Z/5a1199c133203bc81eed08652bf62365/Screen_Shot_2020-06-30_at_11.42.55.png)

## Field mappings
### Default field mappings
The field mapping defines how contacts will sync. A huge time & lifesaver in PieSync is that __most of these are automatically set__ for all basic contact fields that Command & Mailchimp share by default. 

Typically it's best to keep these default field mappings all activated as they represent the essential contact attributes that you would not want to grow out of sync in any circumstance.

![KW Mailchimp default field mapping](//images.ctfassets.net/f2ysq090txql/4tRA0SK739Z4DyD5K5YFev/842a1df1353afefaf81e744039028303/Screen_Shot_2020-06-30_at_11.45.36.png)

### Customizable field mappings
Field mapping also includes ability to include the mapping of Number of children, a field that can be created in Mailchimp as well. Mappings are fully customizable not only before setting up a new sync, but it can also be modified for an ongoing sync.

![KW Mailchimp field mapping custom](//images.ctfassets.net/f2ysq090txql/5XvM2Da7oiqKgYWY2mTfI0/97364947738b52b70649db745cab7a75/Screen_Shot_2020-06-30_at_11.47.41.png)

## PieSync syncs more than just Mailchimp
Being able to sync Command with Mailchimp aids in frictionless selling because it keeps the underlying contact data in sync, and saves time in manual import/export operations. 

That ease of use & data consistency comes in handy as well when syncing contacts to a billing app, or a secondary CRM, a VOIP system, or even another dedicated marketing platform. 

Here’s what this could look like syncing not only Command and Mailchimp, but Google Contacts and Dotloop as well.

![KW overview Mailchimp Dotloop Google contacts](//images.ctfassets.net/f2ysq090txql/1wyCtFZUISDFCCZBimS9lj/3e32531c16c3a84cc6f0486f6a7525dc/Screen_Shot_2020-06-15_at_16.01.11.png)

PieSync is not only a turnkey solution to sync Command and Mailchimp exclusively. In fact, __it solves a data problem that goes beyond these two apps__. On average, users tend to connect 3-4 applications all through PieSync. 


 KWCommand separates your personal contacts from your team contacts. PieSync will only sync your personal KWCommand contacts.  If you're new to PieSync, this guide will you get started with the essentials.  PieSync will sync the contacts of Mailch...

KW Command and Mailchimp

Dotloop is a mobile-first transaction management system that empowers real estate agents, admins, teams and brokers with the ability to create, edit, eSign, text, share, store, close and track deals in real time on one powerful platform.

dotloop

Dotloop

<WarningBox> KWCommand separates your personal contacts from your team contacts. __PieSync will only sync your personal KWCommand contacts__.</WarningBox>

If you're new to PieSync, [this guide will you get started with the essentials.](https://www.piesync.com/help/features/getting-started/)

PieSync will sync the address book of Dotloop with KW Command's Contacts database. Loops will not (yet) sync. 

When you sync Command with Dotloop, you can customize the following four elements to your sync. 

1. Sync direction
2. Connection rules
3. Connection settings
4. Field mappings

There is no one typical use case, no one best practice that can be documented to sync Command and Dotloop. We'll provide various different tips, rules, and field mappings for you to draw inspiration from. You don't have to use them all!

## Sync direction
Start by choosing the [direction of your sync](https://www.piesync.com/help/features/sync-direction/). You can consider three different settings. 

1. Most agents opt for a two-way sync, allowing records to be modified by PieSync in either system. This is the setup we see most commonly as it would enable contacts to move and be modified through Command into Dotloop as well as the other way round.

![image](//images.ctfassets.net/f2ysq090txql/4BbLQBrd5QBws9uCEiPRJE/562a58c29ca0ced5ea73eaaecc6fe59b/image.png)

2. You could choose for a strict one-way sync from Dotloop into Command. You don't want Command to be touching your Dotloop ever.

![image](//images.ctfassets.net/f2ysq090txql/5lprmn1xR66ZJoV7e02JSW/690d0e2e24cd7ed8bf9fd9eefbae1bbb/image.png)

3. Of course, there's the opposite way too. Through PieSync's rules you define which data can move into Dotloop. 

![image](//images.ctfassets.net/f2ysq090txql/6pPghoOh12LAnppbK6k3Uq/e52e83dae376b666fcc2746aa655c40f/image.png)

## Connection rules
On to the [connection rules](https://www.piesync.com/help/features/multiple-rules/). These define which contacts are in the scope of the sync. Rules come with filters and actions which will prove tremendously useful in syncs with other apps such as CRMs or marketing platforms.

![KW - Dotloop all to all rules](//images.ctfassets.net/f2ysq090txql/6oqPvE4z0Co9dAof3GZpY3/33dd3310f5dd7b9cfd72731c5ca44f5b/image__8_.png)

Leaving the default setup, PieSync would create in Dotloop any newly created Command contacts (1), as well as in fact create any Dotloop contacts (2). Once they are created or identified, it would update and keep those contacts in continuous sync (3). It would do the same in the other way round, requiring PieSync to identify which contacts are potentially already present in both systems. 

__PieSync matches contacts on the basis of their email address exclusively__

This default setup works perfectly for most agents. PieSync will make sure the addressbook in Dotloop stays in sync with the contacts data in KW Command. 

### Stages or Tag syncing 
If you like a bit more control, and don't want to overload either system with contacts, you could filter the rules. For instance, filter KW Command's rule to only sync contacts in a certain stage. In the following two rules, we only allow PieSync to start syncing Clients or Qualified leads.  

![image](//images.ctfassets.net/f2ysq090txql/1STVPAnZ2gTNgGHIWOww05/3bb54f55a2fadafaae6e9ecbe9da09e8/image.png)

## Connection Settings
Underneath the rules, we give you some easy toggles to play around with to tweak your connection even more.

### Only sync contacts with an email address
'Avoid Duplicates' is enabled in the configuration set-up so that PieSync will only sync contacts that have an email address. We use the email address as the main identifier for a contact in order for us to prevent creating duplicates and to match and enrich contacts where possible in both applications. [Read more about this](https://www.piesync.com/help/keller-williams/how-do-i-disable-the-avoid-duplicates-option-for-my-kw-command-connection)
![image](//images.ctfassets.net/f2ysq090txql/4hsEzTLdQZVHKiVBrhspFY/d68715570d593932ed0a5d45a1bf9d03/image.png)

## Field mappings
### Default field mappings
The field mapping defines how contacts will sync. A huge time & lifesaver in PieSync is that __most of these are automatically set__ for all basic contact fields that Command & Dotloop share by default. 

Typically it's best to keep these default field mappings all activated as they represent the essential contact attributes that you would not want to grow out of sync in any circumstance.

![image](//images.ctfassets.net/f2ysq090txql/2wJdekvFwmvwpqTh5r41Ux/af7f2bc7731a7372d51cf294ce3f86e2/image.png)

### Customizable field mappings
Field mapping also includes ability to include the mapping of Role, a field in Dotloop as well. Mappings are fully customizable not only before setting up a new sync, but it can also be modified for an ongoing sync.

## PieSync syncs more than just Dotloop
Being able to sync Command with Dotloop aids in frictionless selling because it keeps the underlying contact data in sync, and saves time in manual import/export operations. 

That ease of use & data consistency comes in handy as well when syncing contacts to a billing app, or a secondary CRM, a VOIP system, or even another dedicated marketing platform. 

Here’s what this could look like syncing not only Command and Dotloop, but Google Contacts and Mailchimp as well.

![KW overview Mailchimp Dotloop Google contacts](//images.ctfassets.net/f2ysq090txql/1wyCtFZUISDFCCZBimS9lj/3e32531c16c3a84cc6f0486f6a7525dc/Screen_Shot_2020-06-15_at_16.01.11.png)

PieSync is not only a turnkey solution to sync Command and Dotloop exclusively. In fact, __it solves a data problem that goes beyond these two apps__. On average, users tend to connect 3-4 applications all through PieSync. 


 KWCommand separates your personal contacts from your team contacts. PieSync will only sync your personal KWCommand contacts.  If you're new to PieSync, this guide will you get started with the essentials.  PieSync will sync the address book of Do...

KW Command and Dotloop

LionDesk is a CRM, Lead, and Transaction management platform for Agents, Brokers and Teams. With features like intelligent drip campaigns, video emails and texting, text-2-sell tools, social and demographic profiling, integrated power-dialer and more, LionDesk is an all-in-one solution that can take your business to the next level.

LionDesk

<WarningBox> KWCommand separates your personal contacts from your team contacts. __PieSync will only sync your personal KWCommand contacts__.</WarningBox>

If you're new to PieSync, [this guide will you get started with the essentials.](https://www.piesync.com/help/features/getting-started/)

PieSync will sync the contacts of LionDesk with KW Command's Contacts database. 

When you sync Command with LionDesk, you can customize the following four elements to your sync. 

1. Sync direction
2. Connection rules
3. Connection settings
4. Field mappings

There is no one typical use case, no one best practice that can be documented to sync Command and LionDesk. We'll provide various different tips, rules, and field mappings for you to draw inspiration from. You don't have to use them all!

## Sync direction
Start by choosing the [direction of your sync](https://www.piesync.com/help/features/sync-direction/). You can consider three different settings. 

1. Most agents opt for a two-way sync, allowing records to be modified by PieSync in either system. This is the setup we see most commonly as it would enable contacts to move and be modified through Command into LionDesk as well as the other way round.

![KW Liondesk 2way arrows](//images.ctfassets.net/f2ysq090txql/2td9kyRgPZLCrefMP4qqjn/26ce88f6a6da81e0318269cf431f89a6/Screen_Shot_2020-06-30_at_16.44.24.png)

2. You could choose for a strict one-way sync from LionDesk into Command. You don't want Command to be touching your LionDesk ever.

![Kw Liondesk one way arrows](//images.ctfassets.net/f2ysq090txql/4vRV98EQDFW5lrDSHh6Do1/7d1f5436939840755fdaaf970cd72044/Screen_Shot_2020-06-30_at_16.46.17.png)

3. Of course, there's the opposite way too. Through PieSync's rules you define which data can move into LionDesk. 

![KW Liondesk one way from KW to LD](//images.ctfassets.net/f2ysq090txql/65k7r0vuZx6TCqLwqG0jWv/23689f0a689e6317183c1b0313aecc7c/Screen_Shot_2020-06-30_at_16.47.47.png)

## Connection rules
On to the [connection rules](https://www.piesync.com/help/features/multiple-rules/). These define which contacts are in the scope of the sync. Rules come with filters and actions which will prove tremendously useful in syncs with other apps such as CRMs or marketing platforms.

![KW Liondesk rules all to all](//images.ctfassets.net/f2ysq090txql/1b9Rg6ncW8bL5lUap0AQ09/4da091852418a4e412c01250e352a5be/Screen_Shot_2020-06-30_at_16.49.08.png)

Leaving the default setup, PieSync would create in LionDesk any newly created Command contacts (1), as well as in fact create any new LionDesk contacts in Command (2). Once they are created or identified, it would update and keep those contacts in continuous sync (3). It would do the same in the other way round, requiring PieSync to identify which contacts are potentially already present in both systems. 

__PieSync matches contacts on the basis of their email address exclusively__

This default setup works perfectly for most agents. PieSync will make sure the addressbook in LionDesk stays in sync with the contacts data in KW Command. 

## Connection Settings
Underneath the rules, we give you some easy toggles to play around with to tweak your connection even more.

### Only sync contacts with an email address
'Avoid Duplicates' is enabled in the configuration set-up so that PieSync will only sync contacts that have an email address. We use the email address as the main identifier for a contact in order for us to prevent creating duplicates and to match and enrich contacts where possible in both applications. [Read more about this](https://www.piesync.com/help/keller-williams/how-do-i-disable-the-avoid-duplicates-option-for-my-kw-command-connection)

![KW Liondesk settings](//images.ctfassets.net/f2ysq090txql/3IR6T2geaqFoi66ilVT0aC/65df1adf94e44775ecc08d9482bc401d/Screen_Shot_2020-06-30_at_16.57.29.png)

## Field mappings
### Default field mappings
The field mapping defines how contacts will sync. A huge time & lifesaver in PieSync is that __most of these are automatically set__ for all basic contact fields that Command & LionDesk share by default. 

Typically it's best to keep these default field mappings all activated as they represent the essential contact attributes that you would not want to grow out of sync in any circumstance.

![KW liondesk default mappings](//images.ctfassets.net/f2ysq090txql/5HdGNB6V2qyxuGaMoCDELZ/98d09be6f37d9cdbfd5c79c4d0e00e61/Screen_Shot_2020-06-30_at_16.58.56.png)

### Customizable field mappings
Field mapping also includes ability to include the mapping of Spouce name, a field that can be created in LionDesk as well. Mappings are fully customizable not only before setting up a new sync, but it can also be modified for an ongoing sync. You can set up a two-way sync of the tags in Command & Liondesk - but only do this if you are using tags in exactly the same way across the two systems.

![KW Liondesk custom fields](//images.ctfassets.net/f2ysq090txql/3RJneJnSy6GNptMws5wIb2/544b8dc0a81337da03a34c3220f1feb1/Screen_Shot_2020-06-30_at_17.01.05.png)

### Hotness, Stage, Source, ... 
Rules help you overcome certain field [mapping limitations](https://www.piesync.com/help/faq/why-cant-i-custom-map-my-custom-fields-greyed-out/). An example displayed here in the case of syncing 'Hotness'. 
![image](//images.ctfassets.net/f2ysq090txql/5uZAu4SSWqhu7JISy8iPt7/bce70738c0f629bdcc90f2829963d10f/image.png)

## PieSync syncs more than just LionDesk
Being able to sync Command with LionDesk aids in frictionless selling because it keeps the underlying contact data in sync, and saves time in manual import/export operations. 

That ease of use & data consistency comes in handy as well when syncing contacts to a billing app, or a secondary CRM, a VOIP system, or even another dedicated marketing platform. 

Here’s what this could look like syncing not only Command and LionDesk, but Google Contacts and Dotloop as well.

![KW overview Mailchimp Dotloop Google contacts](//images.ctfassets.net/f2ysq090txql/1wyCtFZUISDFCCZBimS9lj/3e32531c16c3a84cc6f0486f6a7525dc/Screen_Shot_2020-06-15_at_16.01.11.png)

PieSync is not only a turnkey solution to sync Command and LionDesk exclusively. In fact, __it solves a data problem that goes beyond these two apps__. On average, users tend to connect 3-4 applications all through PieSync. 


 KWCommand separates your personal contacts from your team contacts. PieSync will only sync your personal KWCommand contacts.  If you're new to PieSync, this guide will you get started with the essentials.  PieSync will sync the contacts of LionDe...

KW Command and LionDesk

You run your business hands on. Let's make marketing hands-free.
OutboundEngine is super simple marketing software combined with a team of experts who make it work for you. We'll help you keep your customers and generate new ones, effortlessly.

90ffecc391d679dd1e8241bdd8d1e140a23558aefd19a3f4a21d70eb

OutboundEngine

<WarningBox> KWCommand separates your personal contacts from your team contacts. __PieSync will only sync your personal KWCommand contacts__.</WarningBox>

If you're new to PieSync, [this guide will you get started with the essentials.](https://www.piesync.com/help/features/getting-started/)

PieSync will sync the contacts of OutboundEngine with KW Command's Contacts database. 

When you sync Command with OutboundEngine, you can customize the following four elements to your sync. 

1. Sync direction
2. Connection rules
3. Connection settings
4. Field mappings

There is no one typical use case, no one best practice that can be documented to sync Command and OutboundEngine. We'll provide various different tips, rules, and field mappings for you to draw inspiration from. You don't have to use them all!

## Sync direction
Start by choosing the [direction of your sync](https://www.piesync.com/help/features/sync-direction/). You can consider three different settings. 

1. Most agents opt for a two-way sync, allowing records to be modified by PieSync in either system. This is the setup we see most commonly as it would enable contacts to move and be modified through Command into OutboundEngine as well as the other way round.

![KW outbound 2way arrows](//images.ctfassets.net/f2ysq090txql/1dAauSg3y411OAl9vH7QaA/5b9a18fba6da1f10b5ebe52498328f6c/Screen_Shot_2020-07-30_at_15.24.34.png)

2. You could choose for a strict one-way sync from OutboundEngine into Command. You don't want Command to be touching your OutboundEngine ever.

![KW outbound arrows one way](//images.ctfassets.net/f2ysq090txql/1oOtBt7dQiVfu2DMTbBXSF/6fce91aa14a7188b72e01a57da7a97f1/Screen_Shot_2020-07-30_at_15.25.41.png)

3. Of course, there's the opposite way too. Through PieSync's rules you define which data can move into OutboundEngine. 

![KW outbound arrow one way](//images.ctfassets.net/f2ysq090txql/5gJr6FI0kqt3ocL3BLSOsg/0cb1e7b5233b680b66025709af6d88d9/Screen_Shot_2020-07-30_at_15.30.28.png)

## Connection rules
On to the [connection rules](https://www.piesync.com/help/features/multiple-rules/). These define which contacts are in the scope of the sync. Rules come with filters and actions which will prove tremendously useful in syncs with other apps such as CRMs or marketing platforms.

![KW outbound rules](//images.ctfassets.net/f2ysq090txql/6bpEZMjfZHzMn2n71KdUCr/269fa5bf1e222164c16aedc9a5c875a7/Screen_Shot_2020-07-30_at_15.32.24.png)

Leaving the default setup, PieSync would create in OutboundEngine any newly created Command contacts (1), as well as in fact create any new OutboundEngine contacts in Command (2). Once they are created or identified, it would update and keep those contacts in continuous sync (3). It would do the same in the other way round, requiring PieSync to identify which contacts are potentially already present in both systems. 

__PieSync matches contacts on the basis of their email address exclusively__

This default setup works perfectly for most agents. PieSync will make sure the addressbook in OutboundEngine stays in sync with the contacts data in KW Command. 

### Stage & Tag syncing 
If you like a bit more control, and don't want to overload either system with contacts, you could filter the rules. For instance, filter KW Command's rule to only sync contacts in a certain stage. In the following two rules, we only allow PieSync to start syncing Clients or Qualified leads.  

![KW outbound tags stages](//images.ctfassets.net/f2ysq090txql/2S6tIKtCzOFlQAsS0UcJnW/a016c74b18cca7cffefb7ca9550b4642/Screen_Shot_2020-07-30_at_15.33.53.png)

## Connection Settings
Underneath the rules, we give you some easy toggles to play around with to tweak your connection even more.

### Only sync contacts with an email address
'Avoid Duplicates' is enabled in the configuration set-up so that PieSync will only sync contacts that have an email address. We use the email address as the main identifier for a contact in order for us to prevent creating duplicates and to match and enrich contacts where possible in both applications. [Read more about this](https://www.piesync.com/help/keller-williams/how-do-i-disable-the-avoid-duplicates-option-for-my-kw-command-connection)

![KW Outbound extra settings](//images.ctfassets.net/f2ysq090txql/5aPZrTK5xxLwrZj5zT6uoH/93949df8652e1f0a3fb0d8a7b2c3097e/Screen_Shot_2020-07-30_at_15.35.37.png)

## Field mappings
### Default field mappings
The field mapping defines how contacts will sync. A huge time & lifesaver in PieSync is that __most of these are automatically set__ for all basic contact fields that Command & OutboundEngine share by default. 

Typically it's best to keep these default field mappings all activated as they represent the essential contact attributes that you would not want to grow out of sync in any circumstance.

![KW Outbound default mapping](//images.ctfassets.net/f2ysq090txql/4ilszXd7zDedqTvv0tk9Dc/83855f89a4a0606f563a1887a8c8900e/Screen_Shot_2020-07-30_at_15.36.27.png)

### Customizable field mappings
Field mapping also includes ability to include the mapping of Number of children, a field that can be created in OutboundEngine as well. Mappings are fully customizable not only before setting up a new sync, but it can also be modified for an ongoing sync.

![KW outbound custom mapping](//images.ctfassets.net/f2ysq090txql/1tHYMtt5yfsiK9wPRgnPIG/145fa4e69e7b0dd13a9dcae799bbfd1f/Screen_Shot_2020-07-30_at_15.37.48.png)

If your tags in Command are used in the same way as OutboundEngine, consider setting up a mapping for tags.

![KW outbound mapping tags](//images.ctfassets.net/f2ysq090txql/2K3J9JH6cdBDPLPm794gZk/441a8752ed138f9062e6703028c85fe1/Screen_Shot_2020-07-30_at_15.38.47.png)

## PieSync syncs more than just OutboundEngine
Being able to sync Command with OutboundEngine aids in frictionless selling because it keeps the underlying contact data in sync, and saves time in manual import/export operations. 

That ease of use & data consistency comes in handy as well when syncing contacts to a billing app, or a secondary CRM, a VOIP system, or even another dedicated marketing platform. 

PieSync is not only a turnkey solution to sync Command and OutboundEngine exclusively. In fact, __it solves a data problem that goes beyond these two apps__. On average, users tend to connect 3-4 applications all through PieSync. 


 KWCommand separates your personal contacts from your team contacts. PieSync will only sync your personal KWCommand contacts.  If you're new to PieSync, this guide will you get started with the essentials.  PieSync will sync the contacts of Outbou...

KW Command and OutboundEngine

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