[RingCentral](https://www.ringcentral.com/small-business/blog/why-contact-synchronization-is-the-key-to-effective-customer-communication/ "RingCentral blog post") is a business communications platform delivering quality services such as voice, fax, text and conferencing. Scalable to fit any type and size of business and easily manageable make this a versatile tool working across different locations and devices!


ringcentral

RingCentral

<InfoBox>[GETTING STARTED GUIDE](/help/features/getting-started/): How to set up a new connection? </InfoBox>

<InfoBox>[**ALL FEATURES EXPLAINED**](/help/features): **All our features/functionality explained in detail - no app-specifics.** </InfoBox>

**RingCentral** is a business communications platform delivering quality services such as voice, fax, text and conferencing. Scalable to fit any type and size of business and easily manageable make this a versatile tool working across different locations and devices!

Watch an [example video on a RingCentral connection](https://www.youtube.com/watch?v=PaFlzPZ4Z_Q) to Clio - setting it up for any other app is identical.

**Below you'll find detailed information, specifically for RingCentral integrations:**

#### Supported RingCentral Integrations

<Widget src="https://cdn.piesync.com/widget.js" left="ringcentral" />

### Authorize RingCentral

To connect RingCentral, we simply ask your login details, the RingCentral extension of your choice and of course, your permission. 

<WarningBox>In order to use RingCentral, your user needs to have the **'Third-Party Apps Access' permission in your role**. Note that this is part of the 'Custom app development and deployment' feature which is only available in the Premium 2-19 and Enterprise plans. More information [here](https://www.ringcentral.com/office/plansandpricing.html).  
</WarningBox>

![](//images.ctfassets.net/f2ysq090txql/ClbeSRMDfz3FAAeCGnMEN/cdbf206e3a39706baba2a602af8540ad/screen-shot-2018-06-19-at-09-37-26-png)

![](//images.ctfassets.net/f2ysq090txql/2NhYZxMXDeMXsjEg7JZcpL/785bf0fee687ab4b9c4399612eb2a5a0/image.png)

If you already authorized RingCentral account(s) in the past or  

#### \[IF\] Supported Filters/Conditions

*   FIELD VALUES
*   ALREADY EXISTING IN APP YOU SYNC WITH

#### \[THEN\] Supported Actions

*   UPDATING FIELD VALUES

![](//images.ctfassets.net/f2ysq090txql/oKqtNZVo7Pn4e3XABh3ng/3567ac9b511de14d5fdc9476b7bf94ba/image.png)

![](//images.ctfassets.net/f2ysq090txql/3TZElEZVOLmGeJwT4BxfSv/d4033ff813d382e1e2e87330d87356ab/image.png)

#### Default Field Mapping

Depending on the other app you're syncing with, you'll see a number of standard RingCentral fields being mapped by default. For instance, in a connection with Google Contacts, the default field mapping looks like this:

![](//images.ctfassets.net/f2ysq090txql/lYME9gbmMUQP3D5EJiU3W/1f00df53bcb6ac715c5b37dc4e912ee5/image.png)

<InfoBox>PieSync syncs the default name field(s) that come with the apps. Sometimes they have a different structure in both apps you connect. E.g. first and last names are separate in app A and joint in one field in app B. In the background, PieSync joins first and last names together from app A to B and separates them again from app B to A. Our algorithm is smart about which part it updates in app B.</InfoBox>

#### Customizable Field Mapping

For now, we **don't support** RingCentral customizable contact fields. Therefore, you can only custom map any additional standard fields that aren't included in the default mapping yet. Bear in mind a mapping between two fields can only exist if the types of fields are compatible, and the particular compatibility will determine the direction of the mapping as well. More information on Customizable Field Mapping [here](/help/features/new-customizable-field-mapping/).

![](//images.ctfassets.net/f2ysq090txql/3OuUl1YEN17B5tniAMIZjw/166698298e6b61fba58e301fc8dfdef6/image.png)

### Using just the RingCentral mobile app?

<InfoBox>Syncing contacts **into the RingCentral personal contacts directory** is only required if your RingCentral device cannot read into any other database, e.g. using an office VoIP phone. If you are using just the mobile app, you can have a simpler (and cheaper) sync!</InfoBox>

When you are using RingCentral through its [mobile app](https://www.ringcentral.com/pro/features/rcmobile/app_android.html) exclusively, you don't need to activate the [first rule](/help/features/multiple-rules/) that is responsible to move contacts into RingCentral.

The RC app can just read directly into your phone's database (which is [Google](/help/connector-apps/google-contacts/), [Outlook](/help/connector-apps/outlook-office365/) or [iCloud](/help/connector-apps/icloud/)). It includes these contacts in the heading "Personal contacts". By that logic, RingCentral doesn't need its own database populated through a sync with contacts - that would simply not be required.

Incoming RingCentral calls get proper caller-id treatment by scanning through your own phone's database.

Of course make sure you do ensure your phone is [properly setup](/help/faq/get-your-phone-contacts-in-sync/), so that you are certain that the RingCentral app shows the right contacts.

![](//images.ctfassets.net/f2ysq090txql/1SljtHioAYcPLCistqaO93/eae5f966945a281ed365ea6d17e4eb5e/image.png)

Somewhat confusingly, when you list RingCentral's "personal contacts" in the app, it shows not only your phone's contacts, but also includes whatever contacts you did create inside of RingCentral directly.

That's the reason you do want to keep the other sync rule activated which takes RingCentral contacts and moves them into your other app. This will not only sync all contacts that you previously had added into RingCentral to your other app, moving forward it will also do the same.

When you choose to add a contact (through the call log e.g.) in RingCentral, it gets added as a RingCentral contact only, and that's where this sync will help to move the contact also to the rest of your stack.

<TipBox>Thanks to the feedback we have already received, we created a list of popular apps that we’re going to work on very soon. By [voting them up in our pipeline](http://www.piesync.com/connections/#vote), YOU decide which connectors we’ll release first. If you don’t see your app on the list or need any further help, drop us a line - support@piesync.com. **Don't forget to read our** [**blog**](http://blog.piesync.com/) **for the latest in productivity, apps, and technology!** </TipBox>

RingCentral is a business communications platform delivering quality services such as voice  fax  text and conferencing  Scalable to fit any type and size of business and easily manageable make this a versatile tool working across different locations…

How to set up specific apps, what rules are available and mapping overviews

Supported Apps

Popular sync combinations

Clio and RingCentral

salesforce

Salesforce

pipedrive

Pipedrive

ZohoCRM

Zoho CRM

google contacts logo

Google Contacts

nimble

Nimble

infusionsoft_by_keap_logo

Infusionsoft by Keap

connectwisemanage

ConnectWise Manage

clio

Clio

insightly

Insightly

Brivity CRM

sharpspring

SharpSpring

1CRM-logo-box

1CRM

logo-3dcart

3dcart

act!

Act! 365

actpremium

Act! Premium

activecampaign

ActiveCampaign

activedemand

ActiveDEMAND

activetrail-1502192111-logo

ActiveTrail

Acumatica

Acumatica CRM

agendor_logo

Agendor

agilecrm

Agile CRM

aircall-icon@2x (1)

Aircall

allclients

AllClients

amocrm

amoCRM

apollo.io logo 

Apollo

apptivo

Apptivo

aproplan

Aproplan

Aritic-Logo

Aritic PinPoint

Aritic Sales CRM

AT & T

AT&T Office@Hand

autoklose logo png 

Autoklose

autopilot

Autopilot

aweber

AWeber

benchmark

Benchmark

bexio

bigcommerce

BigCommerce

bigcontacts

BigContacts

bitrix

Bitrix24 CRM

bombbomb

BombBomb

bookeo

Bookeo

boomtown

BoomTown

btcloudphone

BT Cloud Phone

bullhorn

Bullhorn

campaignmonitor

Campaign Monitor

campaigner

Campaigner

capsulecrm

Capsule

chargebee

Chargebee

logo-cin7

Cin7

cxsocial

Clarabridge Engage

Classy-icon-coral

Classy

closeio

Close

companyHub

CompanyHub

constantcontact

Constant Contact

Contactlab Marketing Cloud

Contacts+ Logo Mark (1)

Contacts+

contactually

Contactually

convergehub

ConvergeHub

Copper-icon-circle-pink

Copper

bpmonline

Creatio

Crisp

currentrms

Current RMS

datavalidation

DataValidation

daylite

Daylite

d-logo-L-transparent

Debitoor

Delivra

desk

Desk

logo-digitaleo

Digitaleo

directmailmac

Direct Mail for Mac

DD-roundel-512x512

dotdigital Engagement Cloud

dotloop

Dotloop

drift_logo

Drift

drip

Drip

easybill

EasyBill

efficycrm

Efficy CRM

Elastic Email

emma

Emma

ERPNext logo

ERPNext

espocrm

EspoCRM

eventbrite 2018

Eventbrite

eztexting

EZ Texting

facebook-lead-ads

Facebook Lead Ads

facten

Facten

fastbill

FastBill

finfolio

FinFolio

flexmail

Flexmail

followupboss

Follow Up Boss

freeagent

FreeAgent

freshbooks

FreshBooks

FreshBooks Classic

freshdesk icon sf

Freshdesk

freshsales

Freshsales

Front logo

Front

funnelflare

FunnelFLARE

getresponse

GetResponse

Gist (formerly ConvertFox)

g-invert-box-hires-01

Greenhouse

GreenRope

groove

Groove

happygh

Happy Grasshopper

blog hd blog icoon

HelloDialog

Start syncing your RingCentral contacts
two-way with more than 210 other apps

Discover how PieSync can make your cloud apps work together

Accurate & real-time data

Save time

Easy & Secure

Free Trial

Start syncing RingCentral with one of our 216 apps

Related RingCentral resources

AE Home Group

15 apps to make remote work easier

RingCentral vs. Aircall: which VoIP phone software is best?

Help Articles related to syncing RingCentral

RingCentral

Clio and RingCentral

Start syncing your RingCentral contacts two-way with more than 210 other apps

Discover how PieSync can make your cloud apps work together

Accurate & real-time data

Save time

Easy & Secure

Free Trial

Start syncing RingCentral with one of our 216 apps

Related RingCentral resources

AE Home Group

15 apps to make remote work easier

RingCentral vs. Aircall: which VoIP phone software is best?

Help Articles related to syncing RingCentral

RingCentral

Clio and RingCentral

Start syncing your RingCentral contacts
two-way with more than 210 other apps