Syncing Smooch and Zendesk is currently on our roadmap
Smooch is a software development kit (SDK) that enables developers to build chat features into applications and webpages. The flexible SDK and Smooch’s REST API allow developers to built customized messaging tools into their deliverables efficiently. Smooch features dedicated SDKs for iOS, Android, and Web developers.
Zendesk, a customer service software streamlines your support with time-saving tools like ticket views, triggers, and automation. This helps you get straight to what matters most! Better customer service and more meaningful conversations.
Give support agents all the CRM information they need inside Zendesk.
PieSync integrates Zendesk with other apps for an automatic 2-way contacts sync. For every new ticket, as well as any ticket you’ve received in the past as well, the attached customer’s data will be synced with the other app, and vice versa - eliminating import/export!