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PhoneBurner is a power dialer and sales acceleration solution that greatly increases productivity over the phone. Outbound call centers, inside sales teams, and sales professionals can use the sales acceleration features to enhance productivity.

phoneburner

PhoneBurner

### Let's have a look at some possible reasons:


1. Each field can only be mapped once.

2. The fields are mappable, but the data types of the selected fields don’t match.

 Example: you want to match a number field in app A with a date field in app B. There is no way we can make a field mapping for that, so the fields are considered to be incompatible.


3. Some types of custom fields are technically not able to sync (e.g. drop-down fields / radio buttons / checkboxes). 

<InfoBox> [We have a dedicated article to provide more info on this.](https://www.piesync.com/help/features/syncing-drop-down-fields/) </InfoBox> 


4. Fields with multiple values (see example below) can’t be synced in a custom mapping. In some cases, they are synced in the default field mapping. 

 With multiple values, we mean fields such as emails, phone numbers and addresses where each value has a label to differentiate between ‘home’, ‘work’ and ‘other’ for example (see image below).

![](//images.ctfassets.net/f2ysq090txql/6oapZsoIfUxyrcT7DDoVfg/a0fc90a08b04618f20b91ab94a371354/image.png)

5. When a field is read-only: Certain contact fields in your applications are not allowed to be modified through a third-party integration such as PieSync

 _Below is an example of a field that can't be modified through a third- party and therefore only syncs one-way (→). More in-depth information can be found here._
 
![](//images.ctfassets.net/f2ysq090txql/68osNZIbM4ePJx5UnKTxQu/e27bdf65857a0d92f550f87c6b43db51/screenshot-2019-05-15-at-21-26-50.png)

<InfoBox>Bear in mind that the general direction of the sync decides your syncing behaviour. When you have your connection configured as a one way sync [in the other way](/help/features/sync-direction/) (←), the following message will pop up. 
</InfoBox>

![](//images.ctfassets.net/f2ysq090txql/73FxAlQnEXXzBRiGlDljvT/dd5fcc13c0b1cbc767924f5e602557a9/screen-shot-2018-01-29-at-15-30-09.png)

6. There is an issue with the partner API that is preventing us from exposing this field properly. Mostly this is due to their API returning the data type inconsistently (and a consistent data type is a requirement for us to do a proper sync).

### **Example: syncing Mailchimp phone fields to Copper**

You will not be able to sync a Mailchimp phone field directly into a Copper phone field because of 2 limitations in our sync engine: 

1. Copper never stores just one unique phone number but always does so in a group of mobile, home, work, ... numbers
2. Mailchimp does not offer a phone field out of the box, but only offers it as a custom field, making it an unpredictable field for our sync engine.

**The workaround solution :**

Assuming the idea is to capture phone numbers through Mailchimp landing pages - you should set up a mapping from Mailchimp's phone field towards a Copper **custom** field. Name this custom field something like "Phone (entered through MC)". We understand this may not be ideal, but it will at least make the necessary data appear in Copper. 

_Note that PieSync will have no issues syncing between Google and Copper, since these both store phones in a group. Similarly, there are no issues either syncing the phone from Copper to Constant Contact, which holds a phone field out of the box available._

Let s have a look at some possible reasons    1   Each field can only be mapped once   2   The fields are mappable  but the data types of the selected fields don t match     Example  you want to match a number field in app A with a date field in   ap…

Get personalized help for all kinds of errors as well as unexpected behavior in your syncs

Why can't I custom map my (custom) fields?

### Uh-oh!

That's not supposed to happen. PieSync must be wrongly configured or be in conflict with another integration. We understand your pain. 

Reach out to [support@piesync.com](mailto:support@piesync.com) now and let us help you find the cause and resolution.  
 

<WarningBox>**Remember: other integrations running in parallel with PieSync are a no-go!**</WarningBox>

Uh oh   That s not supposed to happen  PieSync must be wrongly configured or be in conflict with another integration  We understand your pain    Reach out to support piesync com now and let us help you find the cause and resolution

Why am I getting a large number of duplicates?

In short: on average around **3-4 hours/week**.

<InfoBox>How do we calculate this average? Let's first see what PieSync handles for you.</InfoBox>

There are 2 different tasks PieSync solves so you don't need to do it manually. PieSync will sync contacts between your cloud apps, 2-way and in real time for any: 

1. newly added/created contact
2. update to existing contact

These tasks are quite time-consuming. On average our users sync with around 3 apps (eg, Google Contacts <> CRM <> Email marketing tool), meaning that anytime an existing contact gets updated (or a new contact added), our users would manually need to create and/or update a contact in 2 other tools they are using.

Based on the number of sync operations we do (new creates and updates), we calculate an average time saved if you use PieSync to keep your contacts in sync.

Here's the formula (calculated across all your active connections):

`Avg Time Saved/week = (# of newly created contacts/week x Time to create new contact) + (# of updates to existing contacts/week x Time to update existing contacts)`

 We tested various apps to understand how much time it takes to create and/or update contact. Here are the averages we take for the above formula:

* Time to create new contact: 60s (login to the app, copy/paste or retype all fields from the master app)
* Time to update an existing contact: 10s (login to the app, find the right field and update it with new data)

Of course majority of businesses will not manually add or update contacts **across** all their apps **every** time a new contact is added or created. Usually they try to have one master database (a CRM) where contacts should always be kept up-to-date, and then perform import/export every week/month to update all their other apps. This process is also time-consuming, and it can also rewrite/delete contact data that has been updated in other apps (eg, newsletter subscriber updates her email address, which is reflected in Mailchimp, but not in CRM. If an import/export is performed from CRM -> Mailchimp, that new email address will be rewritten with the old one).

**By now you have probably realized that PieSync will not only save you time and money, but also make contact management hassle free, making sure you always have correct and up-to-date contact information across all your business apps.**

In short  on average around 3 4 hours week     There are 2 different tasks PieSync solves so you don t need to do it manually  PieSync will sync contacts between your cloud apps  2 way and in real time for any     1   newly added created contact 2   …

Want to learn more?

How much time will PieSync save me?

<InfoBox>[**GETTING STARTED GUIDE**](/help/features/getting-started/)**: How to set up a new connection?**</InfoBox>

<InfoBox>[**ALL FEATURES EXPLAINED**](/help/features): **All our features/functionality explained in detail - no app-specifics.**</InfoBox>

PhoneBurner is a power dialer and sales acceleration solution that greatly increases productivity over the phone. Outbound call centers, inside sales teams, and sales professionals can use the sales acceleration features to enhance productivity.

**Below you'll find detailed information, specifically for PhoneBurner integrations:**

## Supported PhoneBurner Integrations

<Widget src="https://cdn.piesync.com/widget.js" left="phoneburner" />

## Authorizing PhoneBurner

When you click **'**Authorize PhoneBurner**',** a pop-up window appears asking you to log in and allow access. Finalize by choosing the account you wish to keep in sync.

![](//images.ctfassets.net/f2ysq090txql/1aJEvfZX0EyqOChDsedgC6/3e7541f48794ba231869b78b09b78511/screen-shot-2018-10-09-at-12-38-48.png)

If you already authorized PhoneBurner account(s) in the past or in any other PieSync integration, you'll be able to skip the first part of the authorization and choose from your **CONNECTED ACCOUNTS**.

![](//images.ctfassets.net/f2ysq090txql/305cAiAa8HgwNXXX3zmkFj/c1f1b1627a8c4f62fb922a335bd7a3d6/screenshot-2019-09-04-at-10-17-40.png)

## \[IF\] Supported Conditions/Filters

* Has Tag
* In Folder
* Dial Session Status
* Email Status
* Owned By
* Star Rating
* Field values (_INCLUDING CUSTOM FIELDS_)
* Already existing in the app you sync with 

![](//images.ctfassets.net/f2ysq090txql/7K5jr4gU918ef5NRhYH6Y4/a0c9ca8d63e4e0b33e6a61078aba36d9/screenshot-2019-09-04-at-10-11-05.png)

## \[THEN\] Supported Actions

* Add / Remove Tag
* Move to Folder
* Update Star Rating
* Updating field values (_INCLUDING CUSTOM FIELDS_)

![](//images.ctfassets.net/f2ysq090txql/1cMAqFpLtkGisc7vXihCRZ/ee4be4301c8bc7c652c78fb900f24088/screenshot-2019-09-04-at-10-11-19.png)

## Default Field Mapping

Depending on the other app you're syncing with, you'll see a number of standard PhoneBurner fields being mapped by default. For instance, in a connection with Google Contacts, the default field mapping looks like this:

![](//images.ctfassets.net/f2ysq090txql/1RNMJdRHmCgMQIXMa6dkev/48cc1c3bf7704906a6f9c5f9b13c6b59/screenshot-2019-09-04-at-10-13-18.png)

<InfoBox>You have the ability to disable the default field mappings and reuse them in our [custom mappings](/help/features/new-customizable-field-mapping/) section.</InfoBox>

## Customizable Field Mapping

You can custom map your PhoneBurner Custom Fields and any additional standard fields that aren't included in the default mapping yet. Bear in mind a mapping between two fields can only exist if the types of fields are compatible, and the particular compatibility will determine the direction of the mapping as well. More information on Customizable Field Mapping [here](/help/features/new-customizable-field-mapping/).

![](//images.ctfassets.net/f2ysq090txql/3ZJE29UjAoD6PddS4WvHbn/b969a7b634e53b04b134e03ad23bbb61/screenshot-2019-09-04-at-10-16-37.png)

<TipBox>More information about PhoneBurner custom fields can be found [here](https://support.phoneburner.com/hc/en-us/articles/115005114463-I-Need-Contact-Information-Imported-That-Is-Not-in-the-System-How-Can-I-Add-Custom-Fields-).</TipBox>

## Additional Options

### Syncing Deletions

Currently, there are no PhoneBurner integrations on the PieSync platform that support our [deletions sync](/help/features/syncing-deletions/).

### Syncing Unsubscribes

Currently, there are no PhoneBurner integrations on the PieSync platform that support our [unsubscribes sync](/help/features/syncing-unsubscribes/).

<InfoBox>The availability to Sync Unsubscribes/Deletions is app and connection dependent. If the box is not there to tick, it's simply not possible. We need to be able to detect unsubscribes/deletions on one side and at the same time be able to create add the tag 'PieSync Unsubscribes' or ‘PieSync Trash’ on the other side. More Information on Syncing Unsubscribes [here](/help/features/syncing-unsubscribes/) or on Deletions [here](/help/features/syncing-deletions/).</InfoBox>

<TipBox>Thanks to the feedback we have already received, we created a list of popular apps that we’re going to work on very soon. By  [voting them up in our pipeline](http://www.piesync.com/connections/#vote), YOU decide which connectors we’ll release first. If you don’t see your app on the list or need any further help, drop us a line - [support@piesync.com](mailto:support@piesync.com).  **Don't forget to read our** [**blog**](http://blog.piesync.com/) **for the latest in productivity, apps, and technology!**</TipBox>

PhoneBurner is a power dialer and sales acceleration solution that greatly increases productivity over the phone  Outbound call centers  inside sales teams  and sales professionals can use the sales acceleration features to enhance productivity   Bel…

How to set up specific apps, what rules are available and mapping overviews

Supported Apps

Zoho's CRM makes sure your sales team stays focused on their targets. Lead generation from existing websites, lead activity tracking, email integration, task management and complete sales cycle views are just some of Zoho's many features.


zohocrmlogo

Zoho CRM

![](//images.ctfassets.net/f2ysq090txql/64p6E9xgwUxGX3a2JELcU0/011ff1e40a9418d30dc47ba6da2290ee/sAgBw4d8U6UClOv5XDkhT0oW3y2ytEQp7vrlsASyMyYAQzzKM5Ce5DTJsTrKWOk7FdeKVEJXCMFJYzvumbUPYClVkHzIC0bgH3P9T8j-dqqYvjQrDxyOijhdtiKEg1HT)

## Setting up Piesync

<Widget src="https://cdn.piesync.com/widget.js" left="phoneburner" right="zohocrm" size="compact" />

In order to set up the PieSync make sure you have a PieSync account. You are able to [sign up for free here](https://app.piesync.com/signup/). Once you are signed in, you need to select Phoneburner and ZohoCRM or [click here to get started](https://app.piesync.com/sync/phoneburner/zohocrm). You will be asked you authorize both business applications. Next, you can configure your connection and you start syncing. 

This step-by-step guide will help you getting started.

## Step 1: Choose your apps

After you login into PieSync for the first time, you will be prompted with an application directory overview. Select Phoneburner and ZohoCRM or [click here to get started](https://app.piesync.com/sync/phoneburner/zohocrm). If you have already created a connection before, simply click the “New connection” button on the top left of the page, Select Phoneburner and ZohoCRM.

![](//images.ctfassets.net/f2ysq090txql/6iZJClStUBdxjaUMcp1gss/81406b110152bc1463b9be125f822a4e/Gjdc2doUf_zHPGDzwPCwyy8dcs3cDKggr-k4sMhn5yfU0f-3ub-eqkiOIX-N-TwdmNShC0jH53yWlgIIRuiTK4UU4A4v47Gay7BwujZhbBYHDt7_hFgHVQqRoaKYERGE)

## Step:2 Authorize your apps

### Authorize PhoneBurner

When you click **'**Authorize PhoneBurner**',** a pop-up window appears asking you to log in and allow access. Finalize by choosing the account you wish to keep in sync.

![](//images.ctfassets.net/f2ysq090txql/3dvg37tMNnKlFLynpGl2W0/d03dbec255ac2535b47c7f7dc4a9f6af/screen-shot-2018-10-09-at-12-38-48.png)

![](//images.ctfassets.net/f2ysq090txql/2H3vheV7hIb6buMz7mUXBQ/1ca6348d61c504cb6ae60a597768f3b0/screen-shot-2019-07-10-at-10-54-08-am.png)

If you have previously set up a connection with PhoneBurner, you do not need to authorize PhoneBurner again, unless you need a different account.

### Authorizing ZohoCRM

1. To be able to connect to your Zoho CRM account, we need your ZohoCRM domain. This you can find in your browser and is either 'zoho.com' or 'zoho.eu'.
2. You will be redirected to Zoho where you would need to login and accept PieSync.

![](//images.ctfassets.net/f2ysq090txql/4XnG3trdh2xJvCe0otbnUl/a7e153485a06c0da088fbcbafc939c83/image.png)

![Screen Shot 2019-07-10 at 10.49.03 AM](//images.ctfassets.net/f2ysq090txql/4oKJIrOks8dkajdrEFbAd2/b4c5c2b686a215ca46c2a6b1762067c8/Screen_Shot_2019-07-10_at_10.49.03_AM.png)

If you have previously set up a connection with ZohoCRM, you do not need to authorize ZohoCRM again, unless you need a different account.

<WarningBox>**In case you are using 2-factor authentication, please create an Application Specific Password as described**  [**here**](https://www.zoho.com/crm/help/api/using-authentication-token.html)**.**</WarningBox>

## Step 3: Choose your contact type

After you have authorized both application, you would need to choose the contact type would you like to sync. Choose whether you want to sync Zoho Contacts or Zoho Leads . The availability to sync Leads depends on whether your app supports multiple contact entities (e.g. Salesforce, Copper, ZohoCRM,..).

If you want to sync multiple contact types, you can do this by setting up another connection with the same applications.

![](//images.ctfassets.net/f2ysq090txql/2A4DedmIVFpeledb9pd2BI/b45663324be224b4876ef9e093898216/WXt9c1KNhYWPfQBlvh7mRv81EMywfFaUT0sYz1N3XeR6t1hvOMy6cOR0BfF8kHt1QTfsX9GDIYIkC_KWBTahLf9lyVmKIRh_x-SKRmkTl5tyPWeDXcUdAIyN6uFB9aiC)

## Step 4: Configure your sync

Next, you can configure your connection. You can either customize the settings accordingly or simply get started with the default all-to-all settings. We always recommend to tweak the integration to your needs.

By default, Piesync has the two way syncing mode. However, you can choose to move your data in one direction. To know more about the sync direction, please [click here.](/help/features/sync-direction/) 

![](//images.ctfassets.net/f2ysq090txql/3m9aASL6HrcxNSBSlGQNZt/05f918368dea0574d72f7b086c6ecf15/iNFJkoeqr-T1kwCTBxINSrC2tGYt4Jjmem6GLK3mE4Awt7u3CSRJspDlRUwy_5Nh-JKhhcfA5UssOEuXMOCa4KGn4Dj398hMgTzjGonAxHUbgS0SU_3qS8do_gwWF1vN)

Piesync initially has two connection rules but you can always add more rules. Each rule fulfils the conditions of each side of the sync. PieSync looks at all the data stored on each side, so you can define exactly what data needs to move from one side to the other.

![](//images.ctfassets.net/f2ysq090txql/aavpGb1TWbmqKs63ye2tH/b79ac0aeb6fd97e3e58c5d46f41f4a5d/image.png)

Through PieSync you can and you should tweak the sync so that not only contacts get synced, but you also respect the segmentation, tags, groups, folders, custom attributes, subscription status, ... of the apps that the contacts live in. In a PieSync  [rule](/help/features/multiple-rules/), you can choose to add a filter and add actions to syncs. Similarly, you can add more filters and actions according to your needs. With the mix between the filters and the action you are able to make the sync of your choice.

![](//images.ctfassets.net/f2ysq090txql/7Gns8kNDsDva7BWIs0HzZB/16fa51208070c8f79cf795cc55c5eea3/image.png)

### (If) supported conditions/filters

* In Folder
* Dial Session Status
* Email Status
* Owned By
* Default Field values
* Custom Field values
* Already existing in ZohoCRM

![](//images.ctfassets.net/f2ysq090txql/6TSMyEpfL3dX91hLypz54d/21cf8437046ee8fe7d2e8f290cda66a0/image.png)

* Has tag
* Owned by
* Lead Source
* Has (not) opted out from emails
* Default Field values
* Custom Field values
* Already existing in PhoneBurner

![](//images.ctfassets.net/f2ysq090txql/7jeh01BEVG1h4TigNOpd2D/da034d2e35bdfb3a2d183ac9517d5f74/image.png)

### (Then) Supported Actions

* Move to Folder
* Update default fields
* Update custom fields

![](//images.ctfassets.net/f2ysq090txql/2G8wu8dja2Evfjrq5kkzvL/72e5f6152ed9616096a52828b0d6c342/image.png)

* Add/Remove tag
* Opt In/Out from Emails
* Set Owner to
* Update Lead Source
* Update default fields
* Update custom fields

![](//images.ctfassets.net/f2ysq090txql/283C18ovHBF9Fx8K8l4wD6/b902a63bc5fb4527b495a8767c254439/image.png)

### Sync Options

#### **Avoid Duplicates**

By default PieSync will only sync contacts with email address. You are able to turn off this setting but it's not recommended. [More info on how this works can be found here.](/help/features/avoid-duplicates/)

#### **Master App and Conflicts**

PieSync also requires you to select a master application so that during the initial sync, conflicting changes can be resolved. This is important when syncing a contact for the first time so we can correctly match and merge data if it already exists. [More info here.](/help/features/master-app/)

#### **Additional Options**

ZohoCRM also has a Zoho Flow solution, if you want PieSync to trigger Zoho Flows when updating or creating data, you may enable this setting.

### **Field Mapping**

There are more fields in a contact than just a name and an email address. Field mapping allows you to share data between the right fields. There are many other attributes that can be carefully mapped with one another in a sync.

#### **Default Field Mapping**

PieSync will automatically map default fields as shown below. If you want to change this, you can perfectly do so. [More info here.](/help/features/new-default-field-mapping/)

![](//images.ctfassets.net/f2ysq090txql/45KFkKtnIpMaavTUGmCaeq/2801c1fb71892b6ca72abf3d46d60bfb/image.png)

#### Customizable field mapping

In many cases, the fields provided by the Piesync are not just enough. If you have custom fields in both PhoneBurner and ZohoCRM, you may need to add some extra field mappings. Just below default field mapping, you can find a “Add field mapping” option where you can add an unlimited amount of custom field mappings. [More info here.](/help/features/new-customizable-field-mapping/)

![](//images.ctfassets.net/f2ysq090txql/1sEiQRi2EiaqfTiMYHpUGu/35e9b479e992787eb5470bae63e6a21e/image.png)

## Step 5: Start Syncing Now

**If you already use a built-in or third party integration** between these two apps, please disable it before continuing. Otherwise, contacts could be duplicated!

**It's also important that you remove duplicates** before proceeding with the synchronization. This will prevent duplicates from being synced from one system to the other.

During the initial (first) sync, if you have a larger database size, it may take some time to sync. PieSync needs to load, scan and process all the contacts. Once it’s done, the sync will run every 5 minutes.

<Widget src="https://cdn.piesync.com/widget.js" left="phoneburner" right="zohocrm" size="compact" />

## PieSync Health

A detailed overview will help you to get an overview of your synced contacts as well as debug any contact dat failed to sync.

![](//images.ctfassets.net/f2ysq090txql/1TZHA8VNbjz6Z7yFJMrgAf/6c45b14c8b3422c1a14f13cc7b81fd2f/image.png)

## Why Piesync?

Piesync’s sync engine lets you have a real bi-directional between ZohoCRM and Phoneburner and other more than 180 apps in real time. Piesync removes the data gaps between sales, marketing and customer care such that you get the most out of your customer or lead data. Align audiences and stay in control of your data. It will constantly update both databases and update accordingly.

Setting up Piesync     Step 3  Choose your contact type  After you have authorized both application  you would need to choose the contact type would you like to sync  Choose whether you want to sync Zoho Contacts or Zoho Leads   The availability to s…

Popular sync combinations

PhoneBurner and ZohoCRM

## What is possible? 

### Contacts 

The beating heart of our syncing engine can help you with keeping your contact information in sync, at all times. 

Depending on the app you're using, you might see alternative names such as Audiences, Customers, Users, etc.
The basic principle is that we display the same name as the entity the app uses as its contact repository. 

In the example below, we are syncing contacts between HubSpot and QuickBooks. In this case, the respective contact repositories are called "Contacts" and "Customers":
![Screen_Shot_2020-06-17_at_18_54_14.png](//images.ctfassets.net/f2ysq090txql/6QtXWvDkZby3VGbRueaieA/b1869c44db996b8e5b63234cfa6f5760/Screen_Shot_2020-06-17_at_18_54_14.png)

### Leads

Similar to our contact sync, our engine is also able to sync the leads entity in your apps. 

<InfoBox> Learn more about our Leads sync [here](https://www.piesync.com/help/faq/syncing-leads/ "Syncing Leads"). </InfoBox>

#### Some key take aways: 

- Some applications have a standalone Leads entity. PieSync is able to incorporate that in the sync. You can choose which contact type you wish to sync during the 3rd step of the configuration process, as shown in the example below for Microsoft Dynamics 365:
![Screen Shot 2020-06-17 at 20 09 24](//images.ctfassets.net/f2ysq090txql/7LMmtESf1P17iJx6aqGPId/fc8ee1f5f550b1cb8b04ff6a42a13654/Screen_Shot_2020-06-17_at_20_09_24.png)

- It might be that your application doesn't have a leads entity, while you can see leads in your account. In such cases, the leads are stored within the Contacts section and distinguished by a particular field (e.g "Status"). We are able to incorporate those in the sync as well. 


### Companies

Also known as "Accounts" or "Organizations", this is the third entity that PieSync is able to sync. It does come with a nuance though.

- Our companies sync is only available for a limited number of applications. A full overview of the supported apps can be found at the bottom of [this page](https://www.piesync.com/help/faq/can-i-sync-company-account-information/ "Syncing Company / Account info").

- PieSync only offers a company to company sync. This means companies or accounts can't be synced to a contact entity. Doing so will result in the following error message: "The selected combination of entities cannot be synced"
![Gif KB](//images.ctfassets.net/f2ysq090txql/6g2SKlBqZ5ohwXATA8uYX1/77dea4fe62601ad7c3984637d9e1d0d0/Gif_KB.gif)

- For some integrations, PieSync is able to expose Company related fields when syncing Contacts. This allows you to sync company related information on the contact level. 
More information on this can be found [here](https://www.piesync.com/help/faq/syncing-company-related-information-on-contact-level/)

When available, these fields will be visible in the sync configuration as shown in the example below:
![Screen Shot 2020-06-17 at 21 11 39](//images.ctfassets.net/f2ysq090txql/nkle72OLNjoqH01AmkKCj/2119244dc2be432fe3ff011dd5ff046e/Screen_Shot_2020-06-17_at_21_11_39.png)
<InfoBox> Learn more about the possibilities of our Companies sync [here](https://www.piesync.com/help/faq/can-i-sync-company-account-information/ "Syncing Company / Account info"). </InfoBox>


## What PieSync doesn't sync today 


- Deals / Opportunities. 
- Tasks
- Notes / Logs / Activities
- Orders / Products
- Emails
- Invoices / Quotes
- Campaigns
- Custom Objects

At this point, we focus on syncing your contact data. The entities listed above cannot be synced at the moment. However, this doesn't mean we won't support them in the future. On the contrary! Our developers are currently working on ways to implement some of these features as well.

Feel free to share what you'd like to sync through [this small survey](https://piesyncforms.typeform.com/to/Erb2jN "typeform").
It only takes a few minutes and allows us to capture valuable feedback regarding the priority of these features. 

Additionally, by filling in this survey, you’ll automatically receive a notification when the feature you’re looking for is being launched.

What is possible     Contacts   The beating heart of our syncing engine can help you with keeping your contact information in sync  at all times    Depending on the app you re using  you might see alternative names such as Audiences  Customers  Users…

What does PieSync sync? 

## 5 quick steps to do before you hit "Sync!"

![](//images.ctfassets.net/f2ysq090txql/54ScpBCj0sW99qoJjUfpuR/86ae7b3b17adbd3463fd0bf62dc4f5d4/larry.gif)

<InfoBox>Hesitant to "Start syncing now" after you configured a sync? 
Follow these steps to gain peace of mind! </InfoBox>

**1) Pause other syncs to your apps**

Turn off or pause any existing integrations in parallel (other PieSyncs, Zapier, Fullcontact, etc). Leaving these syncs on can lead to unpredictable results. Check your CRM's account settings, you may already be syncing some data (one way).

**2) Back up your data**

In the next step, we'll give you some tips on cleaning up your data. That's why it's wise to make a backup first should you be too enthusiastic in cleaning contacts. [Google Contacts, Icloud, ContactsPlus save a temporal state of your Contacts so you can always go back to a state prior to a sync](/help/want-to-learn-more/revert-a-sync/). Have contacts on your phone? [Here's a checklist.](/help/faq/get-your-phone-contacts-in-sync/)

**3) Time to clean**

Delete contacts you won't ever need anymore. You may want to empty Google's ["Other Contacts" folder](https://support.google.com/mail/answer/1069522?hl=en&visit_id=1-636459121173695326-1876924094&rd=1) filled with legacy contacts. Make sure your source & target data is rid of duplicates. Use the “find & merge duplicates” features of Google/iCloud/Outlook or from your CRM. 

* [Instructions for Google Contacts](https://support.google.com/mail/answer/1069522?hl=en) (+ [9 extra tips provided by FullContact](https://www.fullcontact.com/blog/clean-up-google-contacts/))
* [Instructions for iCloud](https://support.apple.com/en-us/HT203565)
* [Instructions for Outlook.com](http://ccm.net/faq/39487-outlook-com-how-to-remove-duplicate-contacts)
* [Instructions for CRM, for example Pipedrive](https://www.google.com/search?q=dedupe+pipedrive+contacts)

Once the sync is started, you can continue performing these clean up operations. PieSync [can detect cleaning](/help/want-to-learn-more/cleaning-up-duplicates-in-your-crm/) up contacts.

**4) Do a sanity check**

Perform a human check on whether the find&merge duplicates did its job. Merge whichever duplicates that weren’t detected automatically, delete old contacts or old addresses. By default, PieSync will only sync contacts that have an e-mail address, which is what we then use on the other side of the sync to keep your contacts unique. 

**5) Run a test sync**

If you want to test PieSync on a limited dataset, you can apply some intelligent rules to narrow down the sync. 

<Embed src="//www.youtube.com/embed/Bk_OSkK-JvQ" />

 

* For instance, adapt rules to only sync contacts with a specific dedicated test-tag, and have it update a specific field on the other side as extra proof. If you only tag one contact in your CRM with this very specific tag, only this contact will sync. The other contacts remain untouched.![](//images.ctfassets.net/f2ysq090txql/4H8IOtuSEcAwFFWpEMv4A4/4315bb78f5091ac100c72fcc71ac5f69/blob)
* Don't have tags in your app? Consider creating a test contact with a dummy or test e-mail address and only leave this rule enabled. Works just as well. Just know that sometimes a dummy e-mail address won't get created inside your ESP client.
 
 ![](//images.ctfassets.net/f2ysq090txql/3B3AD2S36pvyK2G2UtmyfS/b460cd55b694b72ea77f9a1f4e57f04e/blob)
 
* Furthermore, you can always disable rules to prevent contacts from being created into an environment where you want to avoid unexpected contacts from being pushed towards! 
 
 ![](//images.ctfassets.net/f2ysq090txql/2HCSnFK21Pn9hVNi3Q1yTV/99282c381394ca36cbfc1bc7e6e1e1d1/screen-flow.gif)
 

[What are you waiting for? Start syncing! ](/help/features/getting-started/)

<TipBox>Still in doubt? Feel free to [schedule a call](https://calendly.com/piesync) with our support team.</TipBox>

5 quick steps to do before you hit  Sync        1  Pause other syncs to your apps  Turn off or pause any existing integrations in parallel  other PieSyncs  Zapier  Fullcontact  etc   Leaving these syncs on can lead to unpredictable results  Check you…

Preparing your data for PieSync

<Embed src="https://www.youtube.com/embed/mwH6sLjgIVg/" /> 

By default, an iPhone will store contacts on iCloud, or, if you've opted out from iCloud, it will store them locally on your phone. How do you get these contacts synced up to other services? It all depends on where they are now! 

* If your iPhone contacts are stored in iCloud, you can choose to [sync your contacts from iCloud directly to many of PieSync's other supported apps](http://www.piesync.com/icloud/).
* If you're not using iCloud, you should consider moving your contacts to a cloud service, as only then will PieSync work.

**But even if your contacts are currently stored in iCloud**, and [PieSync supports iCloud](http://www.piesync.com/icloud/), you may want to make sure your iPhone uses Google Contacts instead, especially if the rest of your business runs on Google apps.

## Managing multiple contact lists on an iPhone

A quick way to find out which contacts are currently loaded up on your iPhone, is by going inside the **Contacts app**, or the **Phone app** of your iPhone.

By tapping the **Groups** icon on the top left, you'll understand that an iPhone is capable of visibly merging different databases into one single contact list.

While in some cases it is handy to have your iPhone consolidate contact lists, in most cases it actually leads to **confusion.** Because everything is neatly merged, there is no easy way to recognize in which cloud database a specific contact is being stored.![](//images.ctfassets.net/f2ysq090txql/3R930qCIp77bn5CBEqOTug/e4937fa14b75e0b5e8fda7df552698f1/image.gif)

 
<InfoBox>Where is your mom's contact stored? Is it in iCloud? Google Contacts? Your SIM card? Worse yet, is it in all three of them simultaneously? Your iPhone actually dedupes them & merges identical contacts visually! 
 
The idea is ultimately that your phone merely acts as a window into contacts databases, so we suggest you visit [contacts.google.com](http://contacts.google.com) or [icloud.com/contacts](https://www.icloud.com/contacts) respectively to see & manage these lists.</InfoBox>

## Where are your contacts stored?

So how does your iPhone manage contacts? This help article can't possibly cover all possible scenarios, but here's how you can easily find out how your iPhone is setup currently. 
 
Go to **Settings -> Contacts -> Accounts** to find out which services are allowed to manage/add contacts on your phone. In the example shown to the left, there are three accounts moving contacts into this iPhone: 

1. iCloud
2. Personal gmail.com
3. G-suite-domain

It's very likely you will see something different on your phone: you may or may not have iCloud, you could have an [Outlook](http://www.piesync.com/outlook-office365/) account, and so on.

![](//images.ctfassets.net/f2ysq090txql/4dGQCrcQjhwMJIrw3KAawL/d3544012e3d0b59539ad6b96943bd33b/image.gif)

<InfoBox>**Did you know?** Connecting a Google account to an iPhone will **import** your Google Contacts. However, the contacts that you had on your phone before **are not moved to Google**. They remain stored on iCloud or on your phone! Follow these instructions to back up those contacts to Google.</InfoBox>

The next steps will help you consolidate your contacts into Google's ecosystem instead. **Wherever your contacts are,** with the [**Google Drive app**](https://itunes.apple.com/be/app/google-drive-secure-online-file-storage/id507874739), you can push your Contacts data from your iCloud or those that are locally stored  to the Google Drive and into Google Contacts.

## Move your iPhone Contacts to Google Contacts with the Google Drive app

1. [Download Google Drive](https://drive.app.goo.gl/?link=https://drive.google.com/_/backup/ios&ibi=com.google.Drive&ius=googledrive&isi=507874739) to your iPhone and sign in with your Google account. If you don’t have a Google Account, you can create one when you sign-in to Google Drive. Already have Google Drive? Make sure it’s up to date. 

![Install Google Drive Google Contacts iPhone](//images.ctfassets.net/f2ysq090txql/6q1Oh3EUTKzpAGTWVZEGEB/d5c95a281c8ee1566fda9cd877aaaaa7/image.jpeg)

2. Now it’s time to backup your content. Open Google Drive and go to the backup wizard in Menu > Settings > Backup. You can select which content you want to backup or simply backup everything. Then hit “Start”.

3. Sign-in to your Google Account on your iPhone. 

![](//images.ctfassets.net/f2ysq090txql/6jkNFu6BAaqQcxVkxn2jpi/fea21e5327c83dfab643d375e4aacbdd/image.jpeg)

4. Go to your iPhone settings and **make sure your default account is the selected** **Gmail account**.This ensures that new contacts are added to Google Contacts and can then be synced to your cloud apps such as your CRM.

<InfoBox>Don't forget to set up the "Default account" to be Google! Merely connecting a Google account isn't sufficient, you also need to make sure new contacts you create on your phone are immediately created inside Google via this setting.</InfoBox>

<Embed src="https://www.youtube.com/embed/VlMm4q1wIn0/" />

Where are your contacts stored   So how does your iPhone manage contacts  This help article can t possibly cover all possible scenarios  but here s how you can easily find out how your iPhone is setup currently       Go to Settings    Contacts    Acc…

Setting up your iPhone to sync with Google Contacts

Where possible, PieSync offers bidirectional field mappings (two-way). However, there are **some exceptions** where a mapping can only be set up one-way:  

*    When a **field cannot be modified** in the application you are syncing.

*   When a **field only allows some specific values**. In that case we do not allow writing to the field because we cannot guarantee the new value is allowed by the field. For example: dropdown, (multi)-select, status,... fields.

*   When **two mapped fields have different types** such as text, number, date,... In some of those cases we cannot guarantee a correct conversion in both sync directions. For example: the data in a number field can easily be converted to a text field, but not all text values can be synced back to the number field.

![](//images.ctfassets.net/f2ysq090txql/66hjCGL1zMNRiVjyVDJ1us/d5747886fa0d3aa4542c88c72e246cb6/image.png)
  
Bear in mind that the **general direction** of your connection affects your syncing behavior. When you have configured your connection as a one way sync in the other way (→), the following message will pop up.  

![](//images.ctfassets.net/f2ysq090txql/74uOD8xabUStQVtQHdm3MT/3c20b4f263730bd08520da5c66a942fd/image.png)

Where possible  PieSync offers bidirectional field mappings  two way   However  there are some exceptions where a mapping can only be set up one way         When a field cannot be modified in the application you are syncing      When a field only all…

Why can my fields only be mapped one-way?

## Step 1: Choosing your apps

In setting up a sync connection, you first choose [the apps](/help/faq/which-connectors-do-you-support/) that contain the contacts data you need synced. We have provided a handy search bar to quickly get to the apps you're looking for. After you select the first app, you immediately proceed to select the second app. We will connect to these apps in a second step. 

![](//images.ctfassets.net/f2ysq090txql/3KxQtwOhw5ZSMt8fYYXTfz/ee3e8abcd18d5947d5b84b9168a9ace3/screenshot-2019-05-20-at-15-18-15.png)

> We add new apps [every week!](http://www.piesync.com/connections/) 

Please reach out to us if you're not able to set up the combination you need - we might be able to help.

## Step 2: Authorize your apps

In order to use PieSync, you need to have registered accounts with the apps you selected. At this point, you'll need to connect PieSync to these apps so we can fetch the contacts data configuration. You do this for both apps. While the screenshots below are some examples, [the instructions for your app are listed separately on this page](/help/connector-apps). If it is the first time using PieSync, you will need to authorize both apps, one after the other.

![](//images.ctfassets.net/f2ysq090txql/1yIcstEdqicA8OeMVfSaUI/428747f5c872177d0df7e2eea579634b/image.jpeg)

If you have previously set up a connection with any of these apps, you can choose to re-purpose that authorization. Of course, you can also choose to login to your apps with a separate account too.

![](//images.ctfassets.net/f2ysq090txql/2reZkRSo7ZAWia7MPDV88B/04af9415b8c8fe7660a6e6c6996b651b/screenshot-2019-05-20-at-15-19-31.png)

## Step 3: Choose your contact type

Choose whether you want to sync Contacts or Leads. The availability to sync Leads depends on whether your app has a Leads entity

![](//images.ctfassets.net/f2ysq090txql/7Ak44LlJd6uTiQPVjMkPBu/2fd9180354747b46255728c013542995/screenshot-2019-05-20-at-15-30-18.png)

<InfoBox>This step will only appear if the applicable app has Leads available.</InfoBox>

## Step 4: Configure your sync

### 4.1 A two-way sync is made up by at least two rules

Once you authorized  2 apps, you tell PieSync how we should keep your contacts data in sync. By default, PieSync proposes a two-way sync with a drop-down to allow for one-way syncs ([do I need one-way or two-way?](/help/features/sync-direction/)).

![](//images.ctfassets.net/f2ysq090txql/7FOQ10iMP8cUSoUsuyH4oZ/a41f6387ed9676de2ec541d5f6074725/screenshot-2019-05-20-at-15-47-19.png)

A two-way sync starts off with 2 rules. Each rule fulfills the conditions of each side of the sync. PieSync looks at all the data stored on each side, so you can define exactly what data needs to move from one side to the other.

![](//images.ctfassets.net/f2ysq090txql/4WXwFvxUcgeOUEBZ17ujQu/d70d784e556e5bd2b797d3c583e78628/screenshot-2019-05-20-at-15-51-54.png)

> _In this  example, rule 1 dictates that for every contact that PieSync finds in Google Contacts, PieSync will update or create one in Copper in case it didn't exist already there. Rule 2 completes this 2 way sync: for each contact that exists in Copper, a counterpart will be updated or created in Google Contacts. For instance, if you don't need all of your Copper contacts into Google Contacts, simply remove this rule!_

If you need a simple all-to-all sync, this is all you need to set up (ie. don't change anything to the default setup). Starter plans are limited to two of these rules, but **the Pro plan and onward allow for more**. Why would you need more than 2 rules? Read on!

### 4.2) Adding conditions & actions

Your contacts don't behave the same way across apps:

* In your marketing tool, customers are recipients that move across distribution lists and change subscriber status
* in your invoicing tool, they have carefully kept address & contact information
* In your contacts management tool linked to your phone, you expect to have their phone numbers and benefit from caller ID
* In your e-commerce platform, new buyers become customers
* ..And in your CRM, your customers should consolidate all of this information into a single view

Through PieSync you can and you should tweak the sync so that not only contacts get synced, but you also respect the segmentation, tags, groups, categories, custom attributes, subscription status, ... of the apps that the contacts live in. In a PieSync [rule](/help/features/multiple-rules/), you can choose to add a filter and add actions to syncs. 

![](//images.ctfassets.net/f2ysq090txql/7d7LBTtReimN4YR9MFzbVV/3c8dd3ac16c3881a11e57b45b95604bd/screenshot-2019-05-20-at-15-56-27.png)

> Good to know; in a two-way sync, PieSync will suggest to optionally undo & revert the actions so you can sync datasets in unison. In the above example, all of the contacts in Google Contacts label "Coworkers" are those that are in HubSpot's static list. If you remove contacts from the Hubspot list, they also get their Google Contacts label removed.

What you can do [depends from app to app](/help/faq/which-connectors-do-you-support/). Typically, it is in the if-clause that you'll be able to define a segment of your contacts. In the then-clause, you can perform actions such as adding the contacts to the counterpart of that same segment in the other app. Combine this with other actions you can perform as a result of a sync, and the possibilities are truly endless.

![](//images.ctfassets.net/f2ysq090txql/3pP2FN1NfJywOj07n89CWM/82bd11ed58dd49d4365684b1f3cfc726/screenshot-2019-05-20-at-16-18-46.png)

![](//images.ctfassets.net/f2ysq090txql/UR3fAVJo4MTSfRS4eojEg/dcc7b5e6a64730b63ac251bc1197ddc8/screenshot-2019-05-20-at-16-25-59.png)

> Our customers have come up with so many creative use-cases that help them maximize the benefits of their cloud-stack. 

### 4.3) Connection settings

In addition to setting up sync rules, PieSyncs presents a series of app-dependent options. These include: 

* a toggle to help [AVOID DUPLICATES](/help/features/avoid-duplicates/) - possibly hard-coded by default
* handy ways to have PieSync [SYNC DELETIONS](/help/features/syncing-deletions/) or [SYNC UNSUBSCRIBES](/help/features/syncing-unsubscribes/) across datasets
* you should [CHOOSE YOUR MASTER APP ](/help/features/master-app/)so that during the initial sync and afterwards, conflicting changes can be resolved
* in connections that include Google Contacts, we suggest you [ADDITIONALLY SYNC TO THE GOOGLE CONTACTS GROUP 'MY CONTACTS'](/help/features/my-contacts/), especially useful for iPhone users, as your iPhone contacts get synced to 'my contacts' in Google by default.

![](//images.ctfassets.net/f2ysq090txql/g07Md3qATNeSngQ4vptIj/d459cbab4f02c1268e13d4fdb9d1c3e6/image.jpeg)

> Options available under a Google-Mailchimp connection. The options under "connection settings" are app-dependent. If you do not see a particular option, the app does not support it unfortunately.

### 4.4) Field mapping

A contact is more than just a name. All your contacts attributes need to be carefully mapped with one another in a sync. 

* PieSync's [DEFAULT FIELD MAPPING](/help/features/new-default-field-mapping/) shows you those default fields we will always keep in sync and details how we mapped them between the two apps you have connected. You cannot change these fields.
* In the [CUSTOMIZABLE FIELD MAPPING](/help/features/new-customizable-field-mapping/), you'll be able to map fields stored in your apps that we didn't find logical counterparts for. This includes default fields as well as custom fields. The customizable field mapping is set up and shown in the white part below the default field mapping in the configuration. You can add an unlimited amount of mappings and remove, enable/disable them anytime. 

<InfoBox>Custom Mappings are available from the Pro Plan onward. More information on why you should upgrade to a Pro Plan [HERE](/help/faq/why-should-i-upgrade-to-medium-as-a-small-or-micro-subscriber/).</InfoBox>

![](//images.ctfassets.net/f2ysq090txql/6TYE1HpRDGiXLR90yDVcRy/2734fd39119f00201fa161b31d2af3f7/screenshot-2019-05-20-at-16-36-41.png)

### 4.5) Start syncing!

![](//images.ctfassets.net/f2ysq090txql/6CZH8gP8SUoaMOKgdB1lHD/bed220e9ac6040ae417e4bd3330c2631/image.png)

Make sure no other integrations are running next to PieSync for the accounts you have connected in PieSync. Other integrations will have access to your data and have the ability to manipulate as well. For this reason, we kindly ask you to use PieSync and nothing else to keep your data in sync. **Other integrations running in parallel with PieSync are a no-go!**

_In case you have a lot of contacts in your applications, the initial sync will take some time, even if you configured PieSync only to sync a subset of your contacts. During the initial scan, we need to process all of your contacts (also the contacts outside the chosen subset) to avoid duplicates during the sync. After the initial sync, it should never take much longer than five minutes for updates to show._

## Step 5: Monitor your connection in the Dashboard

Once the connection is running, the activity monitor will be your real-time view into PieSync's operations. It provides insight into: 

* new contacts being created from your first app to your second app that didn't exist yet
* new contacts being created from your second app to your first app that didn't exist yet (if you did a 2-way sync)
* updates made to contacts that had been synced & matched up before: the update is now also synced up
* whether your synchronization is active or not - you can pause the connection should you so wish

![](//images.ctfassets.net/f2ysq090txql/6sSzj03PVg91eb7tWh0LM/6e45073632cc0fcfaa72b696de1bf6c4/screenshot-2019-05-20-at-16-40-35.png)



## Optional: Want to become an expert in PieSync?
Follow Frans & Jan along [a one hour deep-dive](https://app.hubspot.com/academy/tracks/86/) on all things PieSync on the HubSpot Academy. 
[![Gif of the HubSpot Academy](//images.ctfassets.net/f2ysq090txql/5V3TGS0putUt844bcBLM6C/209bf5106150370d83c2f8d68274bade/ezgif.com-gif-maker.gif)](https://app.hubspot.com/academy/tracks/86/)

In setting up a sync connection, you first choose the apps that contain the contacts data you need synced. We have provided a handy search bar to quickly get to the apps you're looking for.

The essentials of setting up a two-way or one-way sync between your apps.

Getting started

Getting started with PieSync

microsoftdynamics

Microsoft Dynamics 365

Microsoft Dynamics 365 is a cloud-based CRM that focuses on intelligent customer engagement, and allows companies to market and sell more productively and smarter to their customers.  Native integrations to other Microsoft products make this a powerful CRM.


<InfoBox>[**GETTING STARTED GUIDE**](/help/features/getting-started/)**: How to set up a new connection?** </InfoBox>

<InfoBox>[**ALL FEATURES EXPLAINED**](/help/features): **All our features/functionality explained in detail - no app-specifics.** </InfoBox>

**Microsoft Dynamics 365** is a cloud-based CRM that focuses on intelligent customer engagement and allows companies to market and sell more productively and smarter to their customers. Native integrations to other Microsoft products make this a powerful CRM. Office 365 is Microsoft’s App suite and cloud collaboration tool and includes Microsoft Dynamics 365.

**Below you'll find detailed information, specifically for Microsoft Dynamics 365 integrations:**

## Supported MS Dynamics 365 Integrations

<Widget src="https://cdn.piesync.com/widget.js" left="msdynamics" />

This video sets up a 2-way sync between Microsoft Dynamics 365 and Chargebee.

<Embed src="//www.youtube.com/embed/0BsnntPXr9w" />

## Authorizing MS Dynamics 365

We simply ask your login details and your permission. **To Authorize your MS Dynamics 365 account, we need:**

1. **Your Microsoft Dynamics 365 'Root Service Address', to be found in the URL of your application, it should end in** **_dynamics.com_.**
2. **Your Microsoft Dynamics API version - you can retrieve this in the settings 'About' / The first 2 numbers represent the API version.**

![](//images.ctfassets.net/f2ysq090txql/7sI1xJX9Mz7VnkpymlI0w/617b7e80ad08b6f77e26ecaa49f71ce9/screen-shot-2018-04-24-at-12.57.02.png)

If you already authorized Microsoft Dynamics 365 account(s) in the past or in any other PieSync integration, you'll be able to the first part of the authorization and choose from your **CONNECTED ACCOUNTS**.

![](//images.ctfassets.net/f2ysq090txql/4ZPxvZI7fzN25q2GYKTuDY/21035ee991952b38aff628f905006823/2.png)

## Choose your contact type

Distinguish between Contacts, Leads or Accounts before proceeding to the configuration page.

![](//images.ctfassets.net/f2ysq090txql/J8O5ply6UCdgDOUWADNAG/94648eadbd8f0c7957a6325d242eee3f/screenshot-2019-09-19-at-11-51-37.png)

Learn about our contact sync below.

<TipBox>[Incorporate Company related information in a connection between Contacts.](/help/faq/syncing-company-related-information-on-contact-level/)</TipBox>

* More in-depth info about syncing Leads can be found [here](/help/faq/syncing-leads/).
* More in-depth info about our Company to Company sync can be found [here](/help/faq/can-i-sync-company-account-information/).

## \[IF\] Supported Conditions/Filters

* OWNERSHIP
* EMAIL OPT-IN/OPT-OUT STATUS
* ACTIVE/INACTIVE STATUS
* ALREADY EXISTING IN APP YOU SYNC WITH 
* STATUS
* CONTACT FIELDS (phone, address, ....)
* CUSTOM FIELDS

![](//images.ctfassets.net/f2ysq090txql/3KvMf6itAsiSbG3TuaB7QQ/aee8e894df037ed7b8d1ab935bfd4d54/image.png)

## \[THEN\] Supported Actions

* UPDATE (CUSTOM) FIELD VALUES 

![](//images.ctfassets.net/f2ysq090txql/7gbikvMZYKqbLXkp0oXdoV/a5bc9237df5200d84fa167fd41d85f85/image.png)

## Default Field Mapping

Depending on the other app you're syncing with, you'll see a number of standard Microsoft Dynamics 365 fields being mapped by default. For instance, in a connection with Google Contacts, the default field mapping looks like this:

![](//images.ctfassets.net/f2ysq090txql/QlV3gitBnFStAq6uU7sLs/5b1836dc3888b75c1e6d827850db310b/image.png)

<InfoBox>PieSync syncs the default name field(s) that come with the apps. Sometimes they have a different structure in both apps you connect. E.g. first and last names are separate in app A and joint in a single field in app B. In the background, PieSync joins first and last names together from app A to B and separates them again from app B to A. Our algorithm is smart about which part it updates in app B</InfoBox>

## Customizable Field Mapping

You can custom map your Microsoft Dynamics 365 Custom Fields and any additional standard fields that aren't included in the default mapping yet. Bear in mind a mapping between two fields can only exist if the types of fields are compatible and the particular compatibility will determine the direction of the mapping as well. More information on Customizable Field Mapping [**HERE**](/help/features/new-customizable-field-mapping/). 

![](//images.ctfassets.net/f2ysq090txql/1C36efxvVHD4Jj6hivmy9J/60d775b9fdc632a0e2c59c33dc6a31de/image.png)

## Additional Options

### Syncing Unsubscribes/Deletions

Currently, there are no MS Dynamics 365 integrations on the PieSync platform that support our [Unsubscribes](/help/features/syncing-unsubscribes/)/[Deletions](/help/features/syncing-deletions/) sync.

<InfoBox>The availability to Sync Unsubscribes/Deletions is app and connection dependent. If the box (screenshots above) is not there to tick, it's simply not possible. We need to be able to detect unsubscribes/deletions on one side and at the same time be able to create add the tag 'PieSync Unsubscribes' or ‘PieSync Trash’ on the other side. More Information on Syncing Unsubscribes [here](/help/features/syncing-unsubscribes/) or on Deletions [here](/help/features/syncing-deletions/).</InfoBox>

<TipBox>Thanks to the feedback we have already received, we created a list of popular apps that we’re going to work on very soon. By [voting them up in our pipeline](http://www.piesync.com/connections/#vote), YOU decide which connectors we’ll release first. If you don’t see your app on the list or need any further help, drop us a line - support@piesync.com.  **Don't forget to read our** [**blog**](http://blog.piesync.com/) **for the latest in productivity, apps, and technology!**</TipBox>

Microsoft Dynamics 365 is a cloud based CRM that focuses on intelligent customer engagement and allows companies to market and sell more productively and smarter to their customers  Native integrations to other Microsoft products make this a powerful…

MS Dynamics 365

<Embed src=" https://www.youtube.com/watch?v=04xRku0dQcs"/>

The field mappings allow you to decide which contact data should be synced for each contact. Every connection comes equipped with a predefined list of mapped contact fields, which we call the "[Default Field Mapping](/help/features/new-default-field-mapping/)". This a list of the default contact fields that PieSync was already able to map. 

As of the Pro Plan, you are able to customize the default field mappings and you are also able to add your own field mappings. This is what we will discuss in this article. Any user-created mapping is also often referred to as the "**Custom (Field) Mapping"**. 

_Below you see an example of the field mapping between Pipedrive and ActiveCampaign. Of course, the list of default mapped fields is dependant on the apps you have connected and which (custom) fields you have available on both sides._

![](//images.ctfassets.net/f2ysq090txql/46XBGtEPZpRT2zCS9hrBjM/5fa119e33488e4d9bc769aac35a00717/screenshot-2019-05-15-at-21-20-17.png)

<TipBox>If you've just added a field in your app and it hasn't popped-up yet in the dropdown, then just press 'refresh field list' in the bottom right corner</TipBox>

### Changing the Default Field Mapping

As the default field mapping is a predefined list of mappings, some of the field mappings might not suit your use case. In that case, you are able to change that field mapping by:

1. Disabling the mapping by setting the toggle to 'off'
2. Adding a field mapping and selecting the two fields you want to connect instead.

_In the example below we wanted to remap the default mapping for 'Phone' <=> 'Work Phone' to 'Phone' <=> 'Home Phone' and 'Mailing Address' <=> 'Work Address' to 'Mailing Address' <=> 'Home Address':_

![](//images.ctfassets.net/f2ysq090txql/2qEbpfOnUAlYQnHoVw2qqn/49bff488ae2d340fe61e992de9f92711/screenshot-2019-07-12-at-15-33-15.png)

### Adding Custom Mappings

To add your own field mapping, simply click 'Add field mapping' below the Default Field Mapping. 

By default the custom mappings will sync in the direction you have set up in the configuration of your connection, so this could be either two-way or one-way. However, you are often able to change the sync direction of your custom field mappings. 

![](//images.ctfassets.net/f2ysq090txql/5mEsmPqVaLrsussQY8ZPNv/1be51718034ccba7380ddcd3eef52607/screenshot-2019-05-15-at-21-24-51.png)

### Custom mapping restrictions

[We've created an in-dept article to provide more information on this. ](https://www.piesync.com/help/faq/why-cant-i-custom-map-my-custom-fields-greyed-out/)



<TipBox>**Don’t forget to read our [Blog Post](http://blog.piesync.com/custom-fields/) about our Customizable Field Mapping feature!** </TipBox>

Changing the Default Field Mapping  As the default field mapping is a predefined list of mappings  some of the field mappings might not suit your use case  In that case  you are able to change that field mapping by   1   Disabling the mapping by sett…

Customizable Field Mapping

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