HubSpot

Salesforce

Pipedrive

Capsule

Copper

Infusionsoft by Keap

Insightly

Nimble

Zendesk

Zoho CRM

![Company-to-company](//images.ctfassets.net/f2ysq090txql/6psZku3fHH4n5vFmqqSThf/3a6f2cb94388d65b7b895b1287c15dcf/Company-to-company.png)

The word is out: PieSync’s synchronization solution just keeps getting better! We’ve spent the past few years building the perfect bridge between teams in your organization, integrating contact and lead information on your business tools. __We’re very happy to announce that as of today, PieSync allows users to sync company information as well! __

## About PieSync

We sync contact, lead and company information, two-way and in real time, between hundreds of different apps, such as customer relationship management (CRMs), marketing apps, customer service tools, billing software and many more. In fact, __we’re nearing the mark of 200 supported apps! __

Our two-way sync solution means that, whenever a customer’s information is added or modified in one app, the change is automatically synced to the other one.

Customer data is one of the most valuable assets of a company, so we know how important it is to keep it updated and consistent between apps. Therein lies the challenge: the average small to medium enterprise (SME) can run dozens of different applications, which together form the app stack of a company.

With different teams using different applications, it’s hard to get all these apps to work together and communicate, leading to pesky __data silos.__

![isolated islands of data](//images.ctfassets.net/f2ysq090txql/4OrAJJu53m45kK0oIYhsGk/0332780713969555ab0d0e6bf9c0082c/isolated_islands_of_data.png)

That’s where we come in: PieSync is an ideal solution to get these your apps to talk to one another, allowing you to create a bidirectional syncing solution for contacts, leads and now companies  that works in real time, all the time!

## What’s new

Now we’re taking it up a notch. With this newly released function, you can sync company data just like you would sync contact data: two-way, in real time and with the possibility to apply rules and filters to customize the sync according to your workflows.

Please note, however, that __not all the apps we support will benefit from this update, since some of them don’t have a “companies” field__. This feature will work when syncing between the following apps:

<Widget filters="1crm,act,actpremium,activecampaign,activedemand,activetrail,agendor,agilecrm,aircall,allclients,amocrm,apptivo,aproplan,autopilothq,aweber,batchbook,benchmarkemail,bigcommerce,bigcontacts,bombbomb,bookeo,boomtown,bpmonline,brivity,bullhorn,campaignmonitor,campaigner,chargebee,cin7,cxsocial,classy,companyhub,constantcontact,contacthub,fullcontact,contactually,crisp,currentrms,datavalidation,daylite,debitoor,delivra,desk,digitaleo,directmailmac,dotmailer,dotloop,drift,drip,easybill,efficy,elasticemail,emma,erpnext,eventbrite,eztexting,facebookleads,facten,fastbill,finfolio,flexmail,followupboss,freeagent,freshbooksnew,freshbooks,freshdesk,front,funnelflare,getresponse,convertfox,googlecontacts,greenhouse,greenrope,groove,hellodialog,helpscout,highrise,icloud,icontact,intercom,invoiceninja,invoiced,jobadder,kunversion,keap,kustomer,kwcommand,leadmaster,leadsquared,lessannoyingcrm,liondesk,livespace,magento2,mailchimp,mailerlite,mailup,marketo,mautic,msdynamicsbusinesscentral,msgraph,missive,mixpanel,mojo,mojohelpdesk,moosend,myphoner,netsuite,nocrmio,odoo,orocrm,outlook,pardot,persistiq,phoneburner,pipelinedeals,pipeliner,planyo,podiov2,practicepanther,prestashop,propellercrm,prospectio,quickbooks,rapidmail,reamaze,realgeeks,recurly,regfox,rex,ringcentral,robly,sageone,sagelive,salesflare,salesforceiq,salesmate,salesseek,sellf,sendgrid,sendinblue,shipstation,shopify,stripe,sugarcrm,surveymonkey,syncro,teamgate,teamleader,teamworkdesk,teamworkprojects,telus,tractionnext,unbounce,unleashed,vend,vtiger,weclapp,wiseagent,wishpond,woocommerce,woodpecker,workbooks,xero,zohobooks,zohoinvoice,zohorecruit" />

## How does it work?

When setting up a new connection, there are four steps you must follow. First, choose the apps you would like to sync. The next step is authenticating the apps by logging into each of them respectively. If you need help with this, click [here](https://help.piesync.com/features/getting-started) for more information. 

If you’ve managed to sail smoothly through the first two steps, move on to the third - that’s where you can choose the type of customer data you would like to sync. Just select “companies” from the drop-down menu for both of the apps you’re syncing. 

It’s important to note that this will only work if you’re syncing company information on both apps. Trying to sync contacts with companies, for example, won’t work (stay tuned, though - we’re working hard to enable this as soon as we can).

![sep-17-2019-15-07-50](//images.ctfassets.net/f2ysq090txql/1VDl8crqsKjSpVJaw3yQ6V/592b2eb6e87ab41f6d58fb9e6e088b0a/sep-17-2019-15-07-50.gif)

You’ll probably manage these companies differently than you manage contacts, so make sure you take some time to configure a rule-based setup that works for you.

This sync will match up your records based on company name or email address. That’s why it’s crucial to make sure that you have entered matching names for a company in both apps.

> “If the company record in app A states "PieSync Inc" and in app B "PieSync", this will result in a duplicate record.”
> 

However, if you have entered “piesync” in app A and “PieSync” in app B, we will still recognize both as the same entity, since our engine is case insensitive. That’s how we avoid creating duplicates.

## Watch our video tutorial for more information

<Embed src="https://www.youtube.com/embed/SkKcW1OR9Uc" />

__Need more help?__ You can read [this article](https://help.piesync.com/faq/can-i-sync-company-account-information) if you want to find out more about our new company-to-company syncing feature. Our team is always happy to answer any questions you may have, so don’t hesitate to reach out to us at support@piesync.com.


## List of currently supported apps in this update

- [Bexio](https://www.piesync.com/bexio/)
- [Bitrix24](https://www.piesync.com/bitrix-crm/)
- [Capsule CRM](https://www.piesync.com/capsule/)
- [Clio](https://www.piesync.com/clio/)
- [Connectwise](https://www.piesync.com/connectwisemanage/)
- [Copper](https://www.piesync.com/copper/)
- [EspoCRM](https://www.piesync.com/espocrm/)
- [Freshsales](https://www.piesync.com/freshsales/)
- [HubSpot](https://www.piesync.com/hubspot/)
- [Keap / Infusionsoft](https://www.piesync.com/infusionsoft/)
- [Insightly](https://www.piesync.com/insightly/)
- [Lexoffice](https://www.piesync.com/connections/)
- [Membrain](https://www.piesync.com/membrain/)
- [Microsoft Dynamics 365](https://www.piesync.com/microsoft-dynamics/)
- [Nimble](https://www.piesync.com/nimble/)
- [Nutshell](https://www.piesync.com/nutshell/)
- [OnePageCRM](https://www.piesync.com/onepage-crm/)
- [Ontraport](https://www.piesync.com/ontraport/)
- [Outreach](https://www.piesync.com/outreach/)
- [Pipedrive](https://www.piesync.com/pipedrive/)
- [Salesforce](https://www.piesync.com/salesforce/)
- [Salesloft](https://www.piesync.com/salesloft/)
- [Sharpspring](https://www.piesync.com/sharpspring/)
- [Zendesk](https://www.piesync.com/zendesk/)
- [Zendesk Sell](https://www.piesync.com/basecrm/)
- [Zoho CRM](https://www.piesync.com/zoho-crm/)

We’re very happy to announce that PieSync now allows users to sync company information as well!

You can now sync company-to-company data with PieSync!

Business Process Automation

Customer Identification 

Marketing automation

Process Improvement

Intercom

SalesLoft

DocuSign

ActiveCampaign

Mailchimp

![company tech stack](//images.ctfassets.net/f2ysq090txql/7gmLSLy8vG1UrVpo0lS5YG/aa36249a35d3c9eeee436d4299a769e2/sabri-tuzcu-wkO0q0UTqc8-unsplash.jpg)

There is one thing that every sales and marketing team is constantly building and adjusting. While some aspects stay in place for years, others are added, connected and replaced. It's **their app stack**. 

**What’s an app stack?** Simply put, it’s the collection of tools you use to run your business. It can also be called a tech stack or software stack. Originally, this term was mostly used in a development context – referring to the frameworks and platforms used for front-end and back-end development – but nowadays you’ll also hear companies talking about their sales and marketing tech stacks.

A sales and marketing app stack can include your CRM, email marketing tool, data and analytics platforms, social media scheduling apps, collaboration tools and productivity apps.

Keep reading for some of the **best sales and marketing tech stacks**, showing off the best combinations of apps up close. We'll share the tools that tech brands like Trello and HubSpot are using to run their business, alongside some brands closer to your industry.

Individual apps are powerful, but **well-curated app stacks with synchronized tools** for sales and marketing teams can be *magical*. 

----

### Some of the best tools for your marketing and sales app stack in 2020

To recommend the best tools for 2020, we've sifted through apps from our most popular PieSync connections, top performers on review sites, tools we're using ourselves at PieSync and other common apps in the tech stacks we've researched. Here are some of our favorites:

* [**Slack**](https://slack.com) – Collaboration software that centralizes all of your team's conversations in one place.
* [**G Suite**](https://gsuite.google.com/)  – Collaboration and productivity apps for business.
* [**Trello**](http://trello.com) – A popular project management tool for businesses and individuals – and by far one of the easiest to get started with.
* [**Intercom**](intercom.com) – One of the best-loved choices for live chat, help desk and engagement software.
* [**HubSpot**](https://hubspot.com) – The CRM with the highest user satisfaction currently [on G2 Crowd](https://www.g2.com/categories/crm?utf8=%E2%9C%93&order=top_shelf).
* [**SalesLoft**](https://salesloft.com) – A sales engagement platform to help you build stronger relationships, improve customer insights and generate more revenue.
* [**DocuSign**](http://docusign.com) – DocuSign makes it easy and fast to get your documents signed.
* [**WordPress**](https://wordpress.org) – The most popular website builder in the world, [powering 34.5% of the Internet](https://w3techs.com/technologies/details/cm-wordpress/all/all) as of August 2019.
* [**ActiveCampaign**](https://activecampaign.com) – The highest-rated marketing automation software for user satisfaction [on G2 Crowd](https://www.g2.com/categories/marketing-automation?utf8=%E2%9C%93&order=top_shelf).
* [**Ahrefs**](https://ahrefs.com) – Tools to grow your search traffic, research your competitors and monitor your niche.
* [**Mailchimp**](https://mailchimp.com) – The best email marketing software according to user satisfaction [on G2 Crowd](https://www.g2.com/categories/email-marketing?utf8=%E2%9C%93&order=g2_score).
* [**Contentful**](https://www.contentful.com) – Store and edit content in one hub and create compelling experiences with this CMS.
* [**PieSync**](https://piesync.com) – Tie everything together with two-way syncs between over 190 apps.

----

To show you some examples of the best sales and marketing software stacks out there, we've got you covered. Feed your tech inspiration by checking which tools giants like Airbnb and Spotify are using, as well as some companies closer to your own industry...


### 1. Airbnb’s app stack

According to StackShare – one of the best resources for finding out what your brand idols are using – [Airbnb uses these business tools](https://stackshare.io/airbnb/airbnb):

* **Slack** – Bring all your communication together in one place
* **G Suite** – Collaboration and productivity apps for business
* **InVision** – Prototyping & collaboration for design teams
* **Asana** – The project management tool for teams to track their work
* **Campaign Monitor** – Send beautiful email newsletters
* **Superset** – Data exploration and visualization platform by Airbnb
* **React Sketch.app** – Render React components to Sketch

![Airbnb tech stack](//images.ctfassets.net/f2ysq090txql/4V2tSoUFYUyg9iMghr6Lex/15e0e7729aee080efdb74a3d29fd0c35/Airbnb_tech_stack.png)

----
### 2. Facebook’s app stack

[StackShare](https://stackshare.io/facebook/facebook) shares just two business tools that Facebook have in their tech stack, but they’re strong choices. 

* **Confluence** – A multi-purpose product from Atlassian to fulfill needs for project planning, meeting notes, product requirements, marketing plans, and blog posts
* **Campaign Monitor** – Send beautiful email newsletters

----

### 3. Airstream's marketing app stack

US travel trailer company Airstream's stack won a "Stackie" in [the 2019 MarTech Stackie Awards](https://chiefmartec.com/2019/04/2019-martech-stackies-marketing-stack-awards/), and we can see why. In this fab infographic, you can see the time spent interacting with each tool by the size of the trees, and tools are divided into sections such as planning, creativity and engagement.

![airstream martech stack (1)](//images.ctfassets.net/f2ysq090txql/2nASiNZMH3IRr7z75LRCnj/1f9a5796a366cfca7d88b8adede2fd51/airstream_martech_stack__1_.jpg)

Their tools include:

* **HubSpot** – Planning, creative, engagement, sales, analytics
* **Semrush** – Planning
* **Google Drive** – Planning 
* **Basecamp** – Planning
* **Frame.io** – Planning
* **WordPress** – Creative, engagement
* **Zendesk** – Engagement
* **SproutSocial** – Engagement
* **HotJar** – Analytics
* **Canva** – Creative

----

### 4. Spotify’s app stack

Curious about how top music streaming service Spotify runs its business? Here’s a glimpse at [their tech stack](https://stackshare.io/spotify/spotify):

* **G Suite** – Collaboration and productivity apps for business
* **AdRoll** – Retargeting platform
* **Qualaroo** – Design and target surveys in minutes
* **Desk.com for Salesforce** – The all-in-one system for delivering awesomely responsive customer support
* **Blossom** – Project tracking for distributed companies

![Spotify](//images.ctfassets.net/f2ysq090txql/7fZEUcajqaFOglzAmAg7J4/d023a218600d5788a45bc9827df52fd9/Spotify.png)

----
### 5. Follow Up Boss’s app stack

Follow Up Boss is one of the [top tools connected via PieSync](https://www.piesync.com/followupboss/) for our real estate users, so we were curious to see some of the apps they’re using to power their own business. Here's what we found:

* **G Suite** – Collaboration and productivity apps for business
* **WordPress** – The world's leading website builder and content management system
* **Intercom** – A fundamentally new way to communicate with your customers

![Follow Up Boss](//images.ctfassets.net/f2ysq090txql/38O8CgSVQEL7oUAG7KKr4/35ec8540b00a57c1793c417b190cae04/Follow_Up_Boss.png)

----
### 6. Zillow’s app stack

[Zillow](https://www.zillow.com), the real estate and rental marketplace, also shared [their tech stack](https://stackshare.io/zillow/zillow):

* **Jira** – A software development tool used to plan, track and release great software
* **Confluence** – Atlassian's tool for project planning, meeting notes, product requirements, marketing plans and blog posts
* **Zendesk** – A popular cloud-based customer service software solution
* **Salesforce Sales Cloud** – The world’s #1 CRM sales app by market share

![Zillow](//images.ctfassets.net/f2ysq090txql/34yQnEocMcU1kanzZT0Dd6/f008c927efd2d10ea407d4ea646e092f/Zillow.png)

----

### 7. Esri's app stack

Another owner of a great marketing stack is Esri, a leading suppliers of geographic information system (GIS) software. They also [won a MarTech Stackie for this stunning infographic](https://chiefmartec.com/2019/04/2019-martech-stackies-marketing-stack-awards/):

![esri martech stack 600px](//images.ctfassets.net/f2ysq090txql/4hgX4v1ga9ZF7KMsLBvrIP/3a7d280a5918e69236dd1c2d32bf856c/esri_martech_stack_600px.jpg)

Their marketing tech stack features these tools as just a few examples:

* **WordPress** – Blog hosting
* **Trendkite** – Digital public relations software
* **Informatica** – Enterprise cloud data management
* **Workfront** – Project management
* **Pardot** – Marketing automation
* **Moz** – Search engine optimization
* **Demandbase** – Data enrichment

----

### 8. New Yorker’s app stack

How does one of the world’s top publications keep their business performing at a high level? Here's [the New Yorker's stack](https://stackshare.io/new-yorker/new-yorker):

* **WordPress** – The world's leading website builder and content management system
* **Asana** – The easiest way for teams to track their work
* **HipChat** (now discontinued but with [a migration path to Slack](https://www.atlassian.com/partnerships/slack))

![New Yorker](//images.ctfassets.net/f2ysq090txql/5stxx0dWb57ktQjEsRILqZ/eb1f007e035a7ea05a4e9da24d55ed03/New_Yorker.png)

----
### 9. HubSpot’s app stack

It's intriguing to see what one of the world's top marketing and sales software providers uses to power its own business. Here are a few of [HubSpot's go-to tools](https://stackshare.io/hubspot):

* **Slack** – Bring all your communication together in one place
* **Jira** – The software development tool to plan, track and release great software
* **Confluence** – Atlassian's tool for project planning, meeting notes, product requirements, marketing plans and blog posts
* **InVision** – Prototyping and collaboration for design teams
* **Okta** – Enterprise-grade identity management for all your apps, users & devices

![HubSpot (1)](//images.ctfassets.net/f2ysq090txql/7z5nweErjmNeNC3O7QhsPQ/5b634f7ac0f46bf5de3e8020526bde7e/HubSpot__1_.png)

----
### 10. Trello’s app stack

We love the range of tools included in Trello’s software stack. [HubSpot](https://www.piesync.com/hubspot/), [Salesforce](https://www.piesync.com/salesforce/) and [Help Scout](https://www.piesync.com/helpscout/) are most powerful when in sync, enabling you to keep each tool up-to-date, avoid duplicate contacts and build a more comprehensive view of each contact.

* **G Suite** – Collaboration and productivity apps for business
* **Trello** – A leading and easy-to-use project management tool
* **HubSpot** – The free CMS with add-ons for sales, marketing and service, by the team who coined the inbound marketing philosophy
* **Salesforce Sales Cloud** – The popular CRM sales app
* **Help Scout** – A help desk for teams that insist on a delightful customer experience
* **Customer.io** – Send targeted emails, push notifications and SMS to lower churn and create stronger relationships

![Trello](//images.ctfassets.net/f2ysq090txql/7F4e8dXdbBIPJk48CTFlzn/cb28ddd1f41ff9201fcff378cca1f25a/Trello.png)

----

## How to build the strongest app stack

To build the most powerful sales and marketing tech stack for your own business, take the time to choose tools that make your life easier *and* equip you with the features you need to access greater results.

Remember: tech should save you time and effort, not add to it, so you don't need to struggle with a system that gives you extra headaches. We recommend using communities like G2 Crowd and Crozdesk to find the right apps to power your business.

For the biggest boost to your performance, make sure your tech stack is kept in sync. With PieSync, you can [set up two-way syncs between hundreds of apps](https://www.piesync.com/connections/) to guarantee your teams are always looking at the latest customer data in every tool.

Your app stack powers your company. Here are some of the best marketing and sales apps to build the most powerful stack for your business.

Sales

Marketing 

Technology

10 of the best sales & marketing tech stacks

Freshdesk

Zoho Desk

![customer support tools](//images.ctfassets.net/f2ysq090txql/3Qh2TlD2NdugUX9nNB22mo/7764e86ea7c9d984924510ba10cad6a5/brooke-cagle-609873-unsplash.jpg)

The quality of customer service is an excellent way to gauge the service and overall ethos of any business enterprise. If a business does not value its customers and try to understand what they are looking for, then they are unlikely to be profitable over the long-term. Moreover, simply having satisfied customers is not enough anymore. According to Ken Blanchard in his book Raving Fans, A Revolutionary Approach to Customer Service:

> “Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn’t good enough anymore. If you really want a booming business, you have to create raving fans.”

Thankfully, there are ways to really enhance customer service that make the process more streamlined, accessible, quicker, and more affordable. There is a wide variety of customer service automation tools available, and businesses that learn to utilize them well will be the ones that succeed. Here are five interesting options for you: 

## Salesforce

[Salesforce](https://www.salesforce.com/) is the most well-known customer relationship management (CRM) platform in the world. They offer a huge variety of solutions for small businesses to large organizations. 

They are an all-in-one comprehensive platform for customer management and lead acquisition, as well as providing a large variety of associated services. Need more? PieSync has a [sync solution between Salesforce and over 160+ other cloud apps](https://www.piesync.com/salesforce/). 

Since recently, they also have their very own artificial intelligence robots for customer service known as “Einstein Bots”. 

For complex requests, the bots gather information for human representatives. “Einstein for Service” is integrated with the wider CRM platform for complete automation in terms of customer service. SalesForce is popular among large and enterprise level businesses. As the name suggests, it is used primarily for sales but comes with an excellent customer service platform. 

## Freshdesk

[Freshdesk](https://freshdesk.com/) is one of the leaders in customer service automation software. It has won numerous awards over the last several years. Satisfied clients include Harvard University, DHL, and Pearson. Freshdesk primarily specializes in email and ticketing support which is the way resolutions are handled. It also offers much in the way of analytics and reports. To top it off, Freshdesk is  more affordable when compared to other solutions. The platform provides labeled ticketing for easier assignment as well as a single panel for all agents to view outstanding customer support issues. 

## Zendesk

[Zendesk](https://www.zendesk.com/) is an excellent tool to enhance the relationship between the company and the customer. Its automated customer service services are specifically designed to make it easier to ensure customer satisfaction. The intuitive interface is built with customer service agents in mind and it really helps to make the process a breeze. 

The Zendesk solution is perfect for businesses of all sizes and is designed to be flexible enough for anything you need it for. It has tonnes of widgets, apps, and integrations. You can also use Zendesk support for enhanced customer insights and advanced analytics from reports and dashboards. Like Freshdesk, it specializes in email and ticketing support. Zendesk also offers companies many branding and customization opportunities. 

<RelatedPost slug="salesforce-zendesk-contacts-sync-piesync-recipe" />

## Zoho Desk

[Zoho Desk](https://www.zoho.com/desk/) describes itself as “the industry's first context-aware help desk software that helps businesses focus on the customer”. It is different from many of the other customer service platforms with its focus on enhancing customer service agent efficiency and emphasis on context-specific solutions. 

It provides a way to investigate bottlenecks and become more efficient over time, as well as providing a self-knowledge base for customers so agents are not as busy. Zohodesk  also offers a built-in call functionality along with the email ticketing system. Customers can also submit their issues on popular social media platforms such as Facebook and Twitter, providing an ultra friendly approach to customer service management. 

## Intercom

[Intercom](https://www.intercom.com/) is a cutting edge messaging platform that allows businesses to communicate easily with prospects and existing customers within their app, on their website, through social media, or via email. Intercom’s platform lets businesses track and filter customer data. This data includes conversation history, product usage behavior, past purchases, payment details, etc. 

Businesses can use all types of attributes to trigger personalized, automated marketing emails and highly targeted in-app messages. 

On top of their amazing software, Intercom has a responsive customer support team that will offer tailored help for your team, in a professional and kind way. The combination of their software with their customer support allows you to offer top notch customer service while maintaining an organized system on the back end that would only be a headache anywhere else. It really takes the idea of customer support to the next level, nearly every function it has makes the job easier, which results in happier customers for your company.

<RelatedPost slug="big-reds-equipment-uses-piesync" />

### Other Automation Technologies

There are many more kinds of customer service automation tools that will enhance the customer experience. The future of effective customer service lies in utilizing technology to assist customers across a wide variety of channels. These include:

- __Chatbots/Virtual Assistants__ - The standard AI response agents that responds with generic queries for problems. Making them smarter is often very expensive for companies, which is why many of the existing bots are not leaving a good impression with customers. 
- __Agent Facing Chatbots__ - These are much the same as standard chatbots but aimed at supporting the live agents with templates, manuals, and routing capabilities.  
- __Conversational Commerce Chatbots__ - Like Amazon Echo or [Hipmunk](https://www.hipmunk.com/hello) on Skype, Slack, and Facebook Messenger. Upload a photo or state a voice query and the commerce bot will give you results. 
- __Sentiment Analysis AI__ - Parses through a large variety of customer information (social media, emails, text, voice searches etc) to gain an overall picture of the sentiment towards a certain brand or service. 
- __Automated Routing__ - This is where automation can really excel. The automation can tell the intent of a query (refund, malfunctioning product, updating delivery address etc) much quicker than a human and route according to the appropriate channel. Ever been put on hold for 20 minutes on the telephone while you are connected to a different department? Automated routing machines can help.
- __Emotion AI__ - Machines trained to detect human emotions based on body language, speech patterns, facial expressions, and text syntax. Can be used by physical retailers at shops [such as the Shelfpoint solution](https://www.affectiva.com/success-story/dynamic-retail-solution-shelfpoint-delivers-double-digit-sales-uplift/).
- __Recommender Systems__ - The use of algorithms for personalized customer solutions and recommendations. Automation tools and artificial intelligence can assist in making the shopping experience more personalized, thoroughly enhancing the customer experience. 
- __Facial Recognition for Automated Payment__ - Alipay and KFC have already teamed up to provide software that allows customers to [pay their bill just by smiling](https://www.reuters.com/article/us-alibaba-payments-facialrecognition/just-smile-in-kfc-china-store-diners-have-new-way-to-pay-idUSKCN1BC4EL). The software is able to remember returning customers. 
- __Preventing False Declines__ - US E-commerce retailers [lost $8.6 billion in 2016](https://www.businessinsider.com/the-false-declines-report-the-86-billion-problem-undermining-e-commerce-merchants-fraud-prevention-strategies-2016-7/?IR=T) due to declines in genuine purchases. This is $2 Billion more than the fraud that the solution was designed to prevent. Automation tools can help with this by offering secure and efficient payment transactions. 

### Get an Automation Tool Immediately

If you do not have an automation solution in place, then it is highly recommended to get one as soon as possible. Once you have one on board, you can observe how limited your previous methods really were. There are free trials available with most of the best automation tools on the market. 

They are far more than a simple email ticketing platform. Customer service automation tools are a means to optimize satisfaction levels among customers and monitor trends and patterns with specialized analytical tools. You will learn more from a genuine analysis of customer complaints and trying to solve these issues than any other strategy. Companies are built on satisfied customers. 

Considering that a 5% increase in customer retention [can lead to a 95% increase in profit](https://hbr.org/2014/10/the-value-of-keeping-the-right-customers), a superb customer service experience is a requirement. You cannot afford to lose customers with a poor resolution process. Only companies with the best automation software are going to provide the best customer service and be profitable in the long-term, especially as AI and advanced technologies continue to proliferate. 


There is a wide variety of customer service automation tools available. Is there one for you? Discover five of the essential automation tools for customer service teams.  

Customer Service

5 Essential Automation Tools for Customer Service

Zendesk, a customer service software streamlines your support with time-saving tools like ticket views, triggers, and automation. This helps you get straight to what matters most! Better customer service and more meaningful conversations.


Customer Care

Sync Customer Care apps you use everyday to automate your business and be more productive. {{ connectorCount }}+ Customer Care sync integrations currently available. Click on your favorite app to get started.

zendesk

Supported Apps

GETTING STARTED GUIDE : How to set up a new connection? ALL FEATURES EXPLAINED : All our features/functionality explained in detail - no app-specifics. Zendesk streamlines your support with time-sa...

Popular sync combinations

Pipedrive is an exciting and powerful CRM, managing and visualizing your company's sales pipeline in a simple way. A clear overview of your leads and outstanding deals will enable you to prioritize t…

Pipedrive and Zendesk

GETTING STARTED GUIDE : How to set up a new connection?. ALL FEATURES EXPLAINED : All our features/functionality explained in detail. Zendesk Sell (formerly Base CRM) is sales force automation softwa…

Zendesk Sell (formerly Base CRM)

The ability to synchronize tags through custom mappings is possible for the applications below.

Can I sync tags?

The possibility to sync Company information depends on whether your app has a Company entity. Below you can see an example of HubSpot's Company entity. How to sync Company or Account information. Whe…

Can I sync Company/Account information?

GETTING STARTED GUIDE : How to set up a new connection?. ALL FEATURES EXPLAINED : All our features/functionality explained in detail - no app-specifics.. Efficy CRM enables you to centralize your cus…

Efficy CRM

GETTING STARTED GUIDE : How to set up a new connection?. ALL FEATURES EXPLAINED : All our features/functionality explained in detail - no app-specifics.. Chargebee is a PCI Level 1 certified recurrin…

Chargebee

hubspot logo

teamleader

Teamleader

activecampaign

pipedrive

shopify

Shopify

google contacts logo

Google Contacts

chargebee

microsoftdynamics

Microsoft Dynamics 365

efficycrm

salesforce

infusionsoft_by_keap_logo

podio

Podio

Mailchimp Logo-Vertical Black

outlook-office365

Outlook

insightly

aircall-icon@2x (1)

Aircall

stripe

Stripe

pardot

Pardot

bexio

bitrix

Bitrix24 CRM

ZohoCRM

nimble

Contacts+ Logo Mark (1)

Contacts+ (formerly FullContact)

1CRM-logo-box

1CRM Cloud

AT & T

AT&T Office@Hand

aweber

AWeber

act!

Act! 365

actpremium

Act! Premium Cloud

activedemand

ActiveDEMAND

activetrail-1502192111-logo

ActiveTrail

Acumatica

Acumatica CRM

agendor_logo

Agendor

agilecrm

Agile CRM

allclients

AllClients

apptivo

Apptivo

aproplan

Aproplan

autopilot

Autopilot

btcloudphone

BT Cloud Phone

batchbook

Batchbook

benchmark

Benchmark

bigcommerce

BigCommerce

bigcontacts

BigContacts

bombbomb

BombBomb

bookeo

Bookeo

boomtown

BoomTown

bpmonline

Bpm'online

Brivity CRM

bullhorn

Bullhorn

campaignmonitor

Campaign Monitor

campaigner

Campaigner

capsulecrm

logo-cin7

Cin7

cxsocial

Clarabridge Engage

Classy-icon-coral

Classy

clio

Clio

companyHub

CompanyHub

connectwisemanage

ConnectWise Manage

constantcontact

Constant Contact

Contactlab Marketing Cloud

contactually

Contactually

Copper-icon-circle-pink

Crisp

currentrms

Current RMS

datavalidation

DataValidation

daylite

Daylite

d-logo-L-transparent

Debitoor

Delivra

desk

Desk

logo-digitaleo

Digitaleo

directmailmac

Direct Mail for Mac

dotloop

Dotloop

Drift Logo

Drift

drip

Drip

ERPNext logo

ERPNext

eztexting

EZ Texting

easybill

EasyBill

Elastic Email

emma

Emma

espocrm

EspoCRM

eventbrite 2018

Eventbrite

facebook-lead-ads

Facebook Lead Ads

facten

Facten

fastbill

FastBill

finfolio

FinFolio

Start syncing your Zendesk contacts
two-way with more than 190 other apps

Discover how PieSync can make your cloud apps work together

Accurate & real-time data

Save time

Easy & Secure

Free Trial

Start syncing Zendesk with one of our 198 apps

Recent Zendesk Blog Posts

You can now sync company-to-company data with PieSync!

10 of the best sales & marketing tech stacks

5 Essential Automation Tools for Customer Service

Help Articles related to syncing Zendesk

Start syncing your Zendesk contacts two-way with more than 190 other apps

Discover how PieSync can make your cloud apps work together

Accurate & real-time data

Save time

Easy & Secure

Free Trial

Start syncing Zendesk with one of our 198 apps

Recent Zendesk Blog Posts

You can now sync company-to-company data with PieSync!

10 of the best sales & marketing tech stacks

5 Essential Automation Tools for Customer Service

Help Articles related to syncing Zendesk

Start syncing your Zendesk contacts
two-way with more than 190 other apps