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When contacts are Zendesk end-users, update their Act! 365 contact details
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When contacts send in a Zendesk ticket, match them up to contacts in Act! 365
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When custom attributes are updated in Zendesk, update their description in Act! 365
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When phone numbers are added or updated in Zendesk, have their Act! 365 contacts data enriched
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Sync Zendesk and Act! 365 two way

Zendesk, a customer service software streamlines your support with time-saving tools like ticket views, triggers, and automation. This helps you get straight to what matters most! Better customer service and more meaningful conversations.

Act! 365 enables you to manage your contact information and activity for marketing and customer service. Affordable and easy to use, Act! 365 helps individuals, small businesses and sales teams organize customer details, send emails, and drive sales results.

Give support agents all the CRM information they need inside Zendesk.

PieSync integrates Zendesk with other apps for an automatic 2-way contacts sync. For every new ticket, as well as any ticket you’ve received in the past as well, the attached customer’s data will be synced with the other app, and vice versa - eliminating import/export!

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Related Zendesk & Act! 365 resources

Help Articles related to syncing Zendesk & Act! 365